Aviation FEEDBACK

1 Aviation Confidential Human-Factors FEEDBACK . Incident Reporting Programme Edition 75 | December 2021. CABIN CREW. CABIN CREW. If it's a safety worry, report it Under just safety culture' you should feel CONTENTS. confident to highlight safety concerns/issues EDITORIAL. without fear of negative consequences COMMENTS ON PREVIOUS. FEEDBACKS. O. REPORTS. n September 30, after nearly you. Also, speak to the SCCM before a year and a half, the UK the briefing to let them know if you are Delays/disruption to Government's Furlough feeling apprehensive, they might be too. cabin crew rosters/working Scheme ended. Thousands of Captain's authority cabin crew were re-called back to flying Remember if you are reporting for and for many it was, understandably, a duty, you are stating you are fit to Crew experience daunting to step back on an aircraft.

2 Operate; if you don't feel able to or feel unwell, you should not report as fit and CONTACT US. Moreover, for some, this first sector should follow company procedures such 01252 378947. was allocated from standby and/or as speaking to a Manager. perhaps on an unfamiliar aircraft type. It's therefore more important than CHIRP cabin crew safety reports For those with smaller ever to use the resources available are now on the rise, which is to be devices, you can view to you and take the time to ensure expected as flying schedules increase. this report in a single- you are confident and competent to During the last 12 months, 150 were column format. Open carry out your role safely by refreshing received, but only 51% of these were the newsletter in Adobe Acrobat Reader and your knowledge.

3 Due to the current also reported to the company. Cabin select the Liquid Mode'. volatility of the industry, there is always crew should feel confident to report any icon in the toolbar. the possibility of aircraft swaps and safety concerns/issues without fear of roster changes, it's worth downloading any negative consequences a just cabin crew manuals to your device, so safety culture should see human error Click here for a that you can access them quickly if as a way for organisations and staff to printer-friendly necessary, where this is an option to learn and improve'. version Cabin Crew FEEDBACK 2 Edition 75 December 2021. Confidential Human-Factors Incident Reporting Programme This is important because CHIRP What can I Report? the Regulator. This includes FTLs, crew does not replace an employer's Safety Safety-related incidents or complement, TU agreements, WOCL.

4 Management System (SMS), and events involving: awareness (window of circadian low) etc. reporters should always consider using Yourself Fatigue reporting is a vital part of data these as a first port of call if you feel Other people that assists operators to pinpoint issues able. CHIRP is completely independent Your organisation or and trends. Most operators have a FRM. from Operators and the CAA, and organisations you deal with (Fatigue Risk Management) programme they can't access reports in the which specifically monitors Fatigue CHIRP system. Reporting your safety When do I Report? Reports. If your company has a FRM. concerns/issues to your company When other reporting programme, utilise it and report allows them to identify potential procedures are not appropriate your fatigue.

5 Issues so that they can monitor trends or are not available and take timely action, if necessary. When you wish others to benefit Flying can be tiring; long days, Importantly, reporting should not just from an important Lesson busy flights, early reports, night flights, be limited to the things that went wrong, Learned' delays, time zone adjustments, personal it also includes Near Miss' reporting - When you are concerned to issues etc can all cause tiredness and if you think something has the potential protect your identity (but note potentially fatigue, it's hard not to feel to cause a safety-related issue then that anonymous reports are not tired on day 6 especially if you are not report it. accepted CHIRP is confidential fully rested. Individuals are responsible not anonymous) for arriving fit for duty, including making So, what is a Safety Management When you have exhausted appropriate use of non-work periods to System (SMS)?

6 The CAA define a company/regulatory reporting obtain sleep and rest. Click on this link SMS as a a proactive and integrated procedures without the issue for some tips on how to fight tiredness approach to managing safety including having been addressed the necessary organisational structures, accountabilities, policies and procedures. What do I not Report? It is more than a manual and a set Incidents or events with of procedures and requires safety no safety content management to be integrated into the Issues involving day to day activities of the organisation. personality clashes It requires the development of an Industrial relations and/or organisational culture that reflects the terms and conditions of Self-help tips to fight tiredness - safety policy and objectives.

7 Employment problems NHS ( ). At the core of the SMS is a formal risk As the return to flying gathers management process that identifies pace, many people are working Because its experience and hazards and assesses and mitigates risk. harder than before the pandemic. perception are so subjective, there is It is important to recognise that even Currently fatigue-related reports from no universally accepted definition of with mitigations in place, some residual cabin crew equate to 37% of the total tiredness/fatigue. ICAO defines fatigue risk will remain and an effective SMS will amount of CHIRP cabin crew safety as a physiological state of reduced enable organisations to manage this'. All reports received. Most of these mental or physical performance operators must have a SMS in place.

8 An fatigue-related reports were not capability resulting from sleep loss effective SMS allows the hazards and reported to the operator. or extended wakefulness, circadian risks that could affect an operator to be phase, or workload (mental and/or identified, assessed, and prioritised so Fatigue is not a new hazard and physical activity) that can impair a crew that appropriate mitigation can be put mitigations are put into place by member's alertness and ability to safely into place to reduce the risks to as low as operators which is then approved as operate an aircraft or perform safety- reasonably practicable. part of the Approved FTL Scheme by related duties. As the number of CHIRP safety reports increase, we are also seeing an increase in non-safety related reports, please remember that anything relating Flying can be tiring; long days, to industrial relations or T&Cs of busy It's hard not to feel tired on employment should not be reported to CHIRP our remit is solely to focus on day 6 especially if you are not fully rested'.

9 Aviation safety and we have no mandate to become involved in non-safety issues. Cabin Crew FEEDBACK 3 Edition 75 December 2021. Confidential Human-Factors Incident Reporting Programme The stages of fatigue can be inducing hazards. It is often insidious A just culture': improving represented as in the flow chart below in nature with people reporting signs safety and organisational which shows the relationship between of weariness or disease when it is too performance - sleepiness and fatigue. late to prevent it from happening or ( ). considerably more difficult to rectify its Sleepiness is defined by some as, the consequences. When it comes to the CAP 795 Safety lack of ability to maintain a wakeful state causes of fatigue in working people, Management Systems - of attention without the aid of situational work stress, shift work and physical Guidance to Organisations factors'.

10 Sleepiness has a simple cause workload are important risk factors. ( ). and a simple cure. It occurs when people have had insufficient quality sleep and is All cabin crew have a responsibility to remedied by sleep of sufficient duration assess whether they are fit to operate Cabin Crew Fatigue and quality to replenish the sleep debt. before reporting for a duty and should Management - ( ). It is acute, meaning that it is usually of they be ill, unrested or suffering from short duration a day or two and one the effects of fatigue, they should good episode of sleep is sufficient to inform their company as per their replenish several recent episodes of standard procedure. sleep deprivation. Jennifer Curran, Some useful background reading CHIRP Cabin In contrast, fatigue might only be on safety management systems and Crew Programme experienced after many weeks and fatigue can be found by following Manager months of exposure to the fatigue the links to the right.