AWS Cloud Transformation Maturity Model

1 AWS Cloud Transformation Maturity Model September 2017. 2017, Amazon Web Services, Inc. or its affiliates. All rights reserved. Notices This document is provided for informational purposes only. It represents AWS's current product offerings and practices as of the date of issue of this document, which are subject to change without notice. Customers are responsible for making their own independent assessment of the information in this document and any use of AWS's products or services, each of which is provided as is . without warranty of any kind, whether express or implied. This document does not create any warranties, representations, contractual commitments, conditions or assurances from AWS, its affiliates, suppliers or licensors. The responsibilities and liabilities of AWS to its customers are controlled by AWS agreements, and this document is not part of, nor does it modify, any agreement between AWS.

2 And its customers. Contents Introduction 1. Project Stage 3. Challenges and Barriers 4. Transformation Activities 5. Outcomes and Maturity 7. Foundation Stage 8. Challenges and Barriers 8. Transformation Activities 9. Outcomes and Maturity 10. Migration Stage 11. Challenges and Barriers 11. Transformation Activities 12. Outcomes and Maturity 14. Optimization Stage 15. Challenges and Barriers 15. Transformation Activities 16. Outcomes and Maturity 17. Conclusion 18. Contributors 18. Document Revisions 19. Abstract The AWS Cloud Transformation Maturity Model (CTMM) maps the Maturity of an IT organization's process, people, and technology capabilities as they move through the four stages of the journey to the AWS Cloud : project, foundation, migration, and optimization. The objective of the CTMM is to help enterprise IT. organizations understand the significant challenges they might face as they adopt AWS, learn best practices and activities to handle those challenges, and recognize the signs of Maturity or expected outcomes to gauge their Maturity and readiness at every stage.

3 This whitepaper guides organizations to measure their readiness for the AWS Cloud , build an effective Cloud Transformation strategy, and drive an effective execution plan. Amazon Web Services AWS Cloud Transformation Maturity Model Introduction The Amazon Web Services (AWS) Cloud Transformation Maturity Model (CTMM) is a tool enterprise customers can use to assess the Maturity of their Cloud adoption through four key stages: project, foundation, migration, and optimization. Each stage brings an organization's people, processes, and technologies closer to realizing its vision of IT-as-a-Service (ITaaS). To fully benefit from the AWS Cloud , the whole organization has to transform and adopt the Cloud not just the IT division. Figure 1 shows the key AWS CTMM activities and when they occur during the four stages of Cloud Transformation . Figure 1: AWS Cloud Transformation Maturity Model . stages, milestones, and timeline The four stages of Cloud Transformation are described in detail in this paper.

4 Table 1 provides a Maturity matrix of the challenges, key Transformation activities, and outcomes at each stage of the AWS CTMM. Page 1. Amazon Web Services AWS Cloud Transformation Maturity Model Table 1: AWS Cloud Transformation Maturity Matrix Maturity Customer Challenges Transformation Activities Outcomes/Milestones of Stage Maturity Project Limited knowledge of AWS Raise level of AWS Organization knowledge services awareness via education and support and training Limited executive support Seek case studies of Executive support and for new IT investment proven return on appropriate funding investment (ROI) and participate in AWS. executive briefings Unable to purchase Use current services or Ability to purchase all required services create new contract required services Educate procurement and legal staff about new purchasing paradigms when procuring Cloud services and tools 1. Limited confidence in Cloud Execute one or more Increased confidence and service capabilities pilot/POC projects fewer concerns No clear ownership or Conduct a Kickoff and IT ownership with clear direction Discovery Workshop strategy and direction Foundation Assigning the required Conduct a People Model Dedicated resources to resources to effectively Workshop and establish a define policies architecture drive the Transformation CCoE.

5 Lack of a detailed Conduct a Governance Detailed plan for all organizational Model Workshop and a aspects of the Transformation plan Migration Jumpstart Transformation (People, Process, and Technology). Limited knowledge of Conduct an AWS Security, Best practice security security and compliance Risk, and Compliance policies, architecture, and paradigms and Workshop procedures requirements in the Cloud Cost and budget Conduct an AWS Cost Detailed TCO for proposed management requirements Model Workshop operating environment and concerns Migration Developing an effective Conduct an Application A migration strategy with a and efficient migration Portfolio Assessment clear line of sight from strategy Jumpstart current to target state environment Page 2. Amazon Web Services AWS Cloud Transformation Maturity Model Maturity Customer Challenges Transformation Activities Outcomes/Milestones of Stage Maturity Implementing an effective Select and implement best A cost-efficient and and efficient migration migration environment effective application process migration process Managing environment Select and implement best A cost-efficient and efficiently and effectively management environment effective portfolio management with robust governance and security Migrating all targeted Migrate workloads using All-in organization applications (All-In)

6 AWS/ partner achieving significant successfully implementation tools and benefits services Optimization Optimizing cost Leverage AWS tools and Focused and robust management features to continuously processes in place to improve operational costs continuously seek ways to ( , consolidated billing, optimize costs Reserved Instances, discounts). Optimizing service Utilize latest AWS tools to Fully optimized service management continuously improve management and service management increased customer methods/processes satisfaction Optimizing application Utilize AWS best practices Rigorous emphasis on management services and tools ( , DevOps, optimized application CI/CD) to continuously management services improve application management methods/tools Optimizing enterprise Continuously seek ways to Optimized enterprise services aggregate and improve services and customer shared services satisfaction Project Stage The project stage begins the Transformation journey for your organization.

7 Organizations in this stage usually have limited knowledge of Cloud services and their potential costs and benefits, and typically they don't have a centralized Cloud adoption strategy. Getting through this initial stage is crucial to the ultimate success for your organization's journey to the Cloud . The outcomes realized and lessons learned Page 3. Amazon Web Services AWS Cloud Transformation Maturity Model here lay the strong foundation for broader Cloud adoption at all organizational levels. Challenges and Barriers Your organization needs to overcome the following key challenges and barriers during this stage of the Transformation : Limited knowledge and training IT staff and their internal customers are accustomed to the older Model and related process of acquiring and consuming IT. Significant investment in training is required for IT staff and other business units to adopt the Cloud Model . Executive support and funding IT leaders have traditionally framed IT infrastructure investments as a necessary evil to gain funding approval for significant infrastructure upgrades.

8 As a result, executives are often skeptical and resistant to any new funding. In addition, executives constantly hear complaints from IT customers (that is, the other business units) about rising costs, poor service delivery, and failed or failing project implementations. Purchasing public Cloud services IT leaders face the challenge of establishing new contracts or leveraging existing contracts with specific terms and conditions to purchase Cloud services. A significant obstacle can be the lack of awareness among the procurement and legal staff about purchasing paradigms for Cloud services. In addition, IT leaders have to ensure that new contracts meet the competitive bidding laws of their jurisdiction, which can be a long and complex process. Limited confidence in Cloud service models Cloud service infrastructure provisioning and management operation models are significantly different from the traditional on-premises operating Model .

9 Your IT group might require hands-on experience before it is ready to support the Transformation effort. If your IT group resists change or isn't enthusiastic about changing to the Cloud Model , your Transformation initiative could be significantly undermined. IT ownership and direction IT leaders have many leadership challenges, including shadow IT where other business units set up their own IT operations. IT leaders have to gain control of central IT ownership Page 4. Amazon Web Services AWS Cloud Transformation Maturity Model and communicate a clear Transformation roadmap to all organization stakeholders. Transformation Activities To overcome the challenges and barriers in the project stage and mature to the foundation stage, your organization must complete the following Transformation activities: Contact an AWS account manager An AWS account manager is a key resource and a single point of contact who can connect you with AWS.

10 Partners and professional services to address all of your AWS needs. To get in touch with an AWS account manager, go to Contact Us. 2. Raise the level of AWS awareness There are many AWS events, 3. and education and training resources for your organization's stakeholders including: o AWS Business Essentials This training helps your IT business leaders and professionals understand the benefits of Cloud computing from the strategic business value perspective. For more information, see the AWS Business Essentials website. 4. o Online videos and hands-on labs AWS offers a series of free, on-demand instructional videos and labs to help you learn about AWS. in minutes. 5 In addition, qwikLABS provide hands-on practice with popular AWS Cloud services and real-world scenarios. 6 To learn more about AWS services and features from AWS engineers and solutions architects, and to hear customer perspectives, visit the AWS YouTube channel .