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Barkley & Associates, Inc. Emergency Instruction …

Rev. 9/16 Barkley & Associates, Inc. Emergency Instruction Sheet for Barkley & Associates Testing Services I never received an email confirmation. If taking one of the tests through your school, your professor will be distributing the confirmation and login information. If they do not have the confirmation email, then the test has not yet been set up. Due to the high volume of tests that Barkley & Associates set up daily, there is a two week processing period. If taking a test that has been purchased, you will be receiving an email confirmation with instructions on how to access your test. I don t know how to register for a course. If taking one of the tests through your school, a link will be given to your professor and each link specifically corresponds to individual course IDs. Please contact your professor for this link. If taking a test that has been purchased, you will be automatically registered and you will need to follow the instructions on the confirmation email that you will receive.

Rev. 9/16 . Barkley & Associates, Inc. Emergency Instruction Sheet for Barkley & Associates’ Testing Services . I never received an email confirmation.

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Transcription of Barkley & Associates, Inc. Emergency Instruction …

1 Rev. 9/16 Barkley & Associates, Inc. Emergency Instruction Sheet for Barkley & Associates Testing Services I never received an email confirmation. If taking one of the tests through your school, your professor will be distributing the confirmation and login information. If they do not have the confirmation email, then the test has not yet been set up. Due to the high volume of tests that Barkley & Associates set up daily, there is a two week processing period. If taking a test that has been purchased, you will be receiving an email confirmation with instructions on how to access your test. I don t know how to register for a course. If taking one of the tests through your school, a link will be given to your professor and each link specifically corresponds to individual course IDs. Please contact your professor for this link. If taking a test that has been purchased, you will be automatically registered and you will need to follow the instructions on the confirmation email that you will receive.

2 I m trying to register and I keep receiving an error message. This typically occurs when you already have a pre-existing account. To avoid the error message, please log in under the Existing/Registered User Login section. I ve forgotten my password. On the Barkley & Associates test login page, there is a link that says Forgot password/login? Click Here. You will then be prompted to enter your email address and you will be sent further instructions on how to reset your password. The system has frozen and I ve been logged out of the test. If there is a bad internet connection and your test freezes, you may be logged out during the testing session. If this occurs, log back into your account and you should be able to continue the test where you left off. If you need more assistance, please contact When I log in, it says there are no tests available. You will not be able to view or access the test prior to the testing period, as specified by your faculty member.

3 Once the testing window opens, you will be able to access the test. If it is within the testing period and you are still unable to access the test, please contact I tried to go back to a previous question but my answers keep getting cleared. Do not press the back button on your browser, as pressing the back button will clear what you have answered for that particular question. You will be able to revisit unanswered questions one more time before submitting your test after you have gone through all of the questions once. Rev. 9/16 Will I receive my correct and incorrect answers for further review? Upon completion of the exam, users will be given a 45 minute review session to review the questions they answered incorrectly in conjunction with an extensive rationale. I ve been logged out of my review session. If there is a bad internet connection and the review session freezes, you may be logged out during the session. If this occurs, log back into your account and you should be able to continue the review where you left off.

4 If you need more assistance, please contact How do I get my CE certificate? Once you have finished the test and before you go into the review session, there is an option to print your certificate. If you do not print your certificate within this time frame, you will also receive an email that has instructions on how to print your certificate. If you cannot find your email in your inbox, please check your spam folder. If you have trouble finding it, please call or email us. Keep in mind that there is a 2-3 day turnaround time for links to CE certificates. What if I have other questions or the above statements do not solve my problem? If you have further questions, please visit for Frequently Asked Questions. Barkley & Associates Customer Service Representatives are available for technical support by phone Monday Friday from 8:00 am 1:00 pm Pacific Time in California.


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