Baroda Academy - Bank of Baroda, India's …

1 Baroda Academy Bank of Baroda Training System Baroda Academy -conducts more than 2000 Training Programmes every year covering 40000 participants. Training Infrastructure Bank of Baroda has Comprehensive Training Structure covering Apex Institute in form of Staff College, Ahmedabad, One exclusive IT Institute in form of BOBIIT, Gandhinagar and -13- Zonal Training Centers. Following is Structure of Bank s Training System. Governing Board on Training Looking to the significance of the training sub-system in the bank, there is high power committee at the apex level to steer its course called Governing Board of Training which is headed by the Chairman and Managing Director. All -3-Executive Directors and all the heads of all corporate functions like HRM, Credit, International, Operations, Planning and Information Technology etc are members of the Governing Board. The Principal, Staff College is its convener.

2 The GB meets once in 6 months to take stock of things and to plan for future. The scope of the Governing Board is to decide, implement and make changes on training strategy and overall functioning. Building Competencies -Channels for Training Bank of Baorda provides training through following channels: In House Training On the Job Training External Training E- learning Training Programmes Broadly speaking, training programmes falls into 4 different categories viz. Foundation programmes Specialized programmes Regular programmes Seminars/Workshops/Conferences to deliberate on contemporary issues/problems Locational Programmes The New Competencies that are built through training system In view of continuous changes taking place in Banking World, it is necessary to impart knowledge and improve skills of staff members on a continuous basis in new and emerging areas. Following new competencies are built through Training System: 1.

3 CBS Operations 2. Leadership 3. Team Building 4. Role Effectiveness 5. Credit Appraisal 6. Working Capital/Term Loan Assessment 7. Marketing and Sales 8. Alternate Delivery Channels 9. Risk Management 10. BOBRAM Rating 11. Retail banking 12. Project Finance 13. Trade Finance 14. Emerging areas in Agriculture Finance 15. Investigation Techniques and Departmental Inquiry 16. KYC and AML Guidelines 17. Micro Finance and Self help Groups 18. Credit Monitoring/NPA Management 19. Effective Communication 20. Decision Making 21. Negotiation Skills 22. Time Management 23. Effective Interpersonal Relationship 24. IT and database 25. Ability to use data analytics tools ( , Excel, Microsoft Access etc.) 26. Ability to articulate specific USPs of own Bank's products wrt competitors' Training Methodologies Baroda Academy uses following mix of Training Methodologies to ensure effective transfer of learning . Experiential learning Case Studies on live Cases, Mystery Shopping, Comparative Shopping learning through doing Simulations/Hands on Training/On the Job Training, Role Play learning through Virtual Classroom - Web enabled e- learning learning By Incentivizing Professional/IT Courses from specified Institutions, Certification of participants learning By Competing - Quiz Competition Baroda Gyani learning By Reinforcing - Commit Cards learning through sharing - Inviting experts as guest faculty, Credit Knowledge Club learning by seeing - Interface with Industry, Hi-Tech Agri, SHG Training Evaluation a) Onsite Feedback: Taken immediately after the programme.

4 We ensure that average rating is maintained above 4 out of 5. b) We also conduct Test/quiz to evaluate the transfer of learnings. Employee is supposed to score 50% marks to get fill credit of Training. Building learning Environment Baroda Academy also endevours to build learning environment by Providing alternate learning Channels: Knowledge Club Meeting of Credit System has formed Knowledge Club of Credit Officers at various places and conducts its meeting once in a month and facilitates updating in latest developments. e- learning To broaden the reach of Training System and to have cost effective learning , that too at the convenient time of Staff Members, Baroda Academy have initiated few major steps through Oracle learning Management (OLM) which is part of the Oracle HRMS. These are as under: 1. e- learning Modules in Oracle learning Management (Through HRnes HRM) The e- learning Modules placed in Oracle learning Management are accessible through CBS network.

5 This initiative is an additional Channel of learning . This will facilitate employees in continuous learning process and we are confident that learners of our Bank will enjoy this innovative and technology driven learning methodology. At present, following e- learning modules are being offered to learners:- Pre-Induction Training Programme - Pre Induction course is targeted for new recruits. It is suitable for clerks and DROs who have joined recently and gives a complete Overview of Banking Operations. This module will facilitate them to know about Bank immediately after joining the Bank. The same is informed to them at the time of their joining itself. Even the existing employees can go through it to refresh their knowledge as it covers all areas of our Bank. Financial Inclusion - For creating awareness about Financial Inclusion - suitable for all Staff Members. KYC-AML-CFT Policy - Suitable for all Staff Members E-Channel Products - Suitable for all Officers to get aware of the Alternate Delivery Channels and other IT products.

6 IT Products (Mobile Banking, Phone Banking, ASBA, BCMS, Baroda e Gateway) - Suitable for all Staff Members Depository Module - Suitable for all Staff Members The e- learning courses are also available on KM Portal: Quiz of the Month BOBIIT is developing quiz in various functional areas and placing it in Bank s Intranet Home Page as depicted below for creating general awareness about various subjects. Any Staff Member, can access the content which is displayed on the home page of the Bank's Intranet . After attempting the Quiz, Staff Members will be able to know the result and identify which answers were correct and which were wrong and what is the correct reply of wrong answers. SIMULATION OF BRANCH PROCESSES CHEQUE PROCESSING As a self learning kit, we have created a simulation for one of the important and frequently used branch process Processing of a Cheque for Cash Payment theoretically as well as in the system.

7 The simulation has been created keeping in view the following goals to be achieved: 1. Self learning Describes in detail the theory various provisions under NI Act affecting cheque processing, features and workflow of a cheque for processing in Finacle system for cash payment from operator and officer angle. 2. Do Yourself After learning theory, user is able to carry out physical scrutiny of the cheques and then process the same in Finacle system. In the end, a quiz is presented to reinforce his learning about physical attributes of a cheque. 3. Test Yourself Learner to deal with live branch situation for cheque processing He must use his learning to correctly process the cheques of 10 customers. After going through these modules, both type of learners Officers and Clerks will be able to handle processing of a Cheque for Cash Payment at branches without committing any errors. Some Recent Initatives Prepared Annual Training Calendar across the Bank to facilitate users for on-line nomination and effective planning for training nominations.

8 It is probably first initiative in banking industry Introduced Training Credit - to enhance training effectiveness - The credit target proposed is 50 per year for officers, 30 per year for clerks, and 20 per year for substaff. Introduced Test during training - passing percentage for the tests is 50%. This means that candidates scoring over 50% in the test receive full credit for the course & otherwise Baroda Gyani It is quiz competition being conducted by TCs across the Bank at various locations specially to improve the product knowledge among the staff. Recently Staff College conducted final round of Quiz for winners of zones on wherein 3 top winners among winner awarded. It was appreciated by corporate office and Corporate GM also graced the occasion. Golden Jubilee Celebration College is stepping into 50th year on 21st November for which there is plan to celebrate it as learning year with numerous learning events chalked out during the year.

9 Awards & Accolades Baroda Academy has received Awards and accolades from Industry as under: IBA Award for implementation of Technology in Training ISTD award for Innovative Training - Principal Kamlesh Patel s presentation selected as one of best six Presentations Dr. Ramjass Yadav Vice Principal Awarded a Prize and Recognition under the Prestigious Macro Research Project on SME Financing on behalf of IIBF Also an analytical paper on "Productivity Efficacy in New Paradigm of Banking - A study of Indian Banks" was accepted in BANCON - 2012 organized by IBA in November 2012 and the same was published in their compendium of conference papers Mr. Faculty- Felicitated by Hon. President of India for his Book on FI