BMS Manual - DOF Group

1 BMS Manual Business Management System Manual BUSINESS MANAGEMENT SYSTEM Manual . VERSION 001-2012 DG-QA-MN-0001. LAYOUT: DOF CORPORATE COMMUNICATION DEPARTMENT. DOF Group Business Management System Manual THE DOF Group . BUSINESS MANAGEMENT SYSTEM Manual . INDEX: MESSAGE FROM THE CEO .. 4 PLANNING .. 20. PLANNING AND REPORTING .. 21. PROCESSES, STANDARDS, SCOPE .. 5 GUIDELINES AND PROCEDURES .. 22. MANAGEMENT OF CHANGE .. 23. CRISIS MANAGEMENT. THE DOF Group ..6 AND BUSINESS CONTINUITY .. 23. BACKGROUND .. 6. GENERAL OVERVIEW .. 6. BUSINESS MANAGEMENT SYSTEM .. 7 IMPLEMENTATION AND MONITORING .. 24. CERTIFICATION.

2 7 BUSINESS PROCESS MONITORING. DOF Group BMS MODEL .. 8 AND MEASUREMENT .. 24. STAKEHOLDER SATISFACTION .. 24. NON-CONFORMANCE. LEADERSHIP AND COMMITMENT .. 10 AND CORRECTIVE ACTIONS .. 24. VISION, MISSION AND VALUES .. 10 INCIDENT REPORTING, A CULTURE OF EXCELLENCE .. 10 INVESTIGATION AND ANALYSIS .. 25. CODE OF BUSINESS CONDUCT .. 10 RECORDS .. 25. HSEQ VALUE, CULTURE DATA ANALYSIS .. 25. AND COMMITMENT .. 10 KPI .. 25. POLICIES AND STRATEGIC OBJECTIVES .. 12 AUDITING AND IMPROVEMENT .. 26. Group POLICIES .. 13 AUDITING .. 26. STRATEGIC OBJECTIVES .. 13 BOARD AUDITING COMMITTEE .. 27. PRODUCT REALISATION CORPORATE FINANCE.

3 AND CUSTOMER SATISFACTION .. 13 AUDIT FUNCTION .. 27. REVIEW AND IMPROVEMENT .. 27. ORGANISATION, RESPONSIBILITIES. AND RESOURCES .. 14. ORGANISATION FRAMEWORK, RESPONSIBILITIES AND RESOURCES .. 15. RESPONSIBILITY .. 15. EXECUTIVE MANAGEMENT .. 15. MANAGEMENT REPRESENTATIVE .. 15. BUSINESS UNIT MANAGEMENT .. 15. PROCESS OWNERSHIP .. 15. EMPLOYEES .. 15. RESOURCE ALLOCATION .. 15. HUMAN RESOURCES .. 16. SUPPLY CHAIN MANAGEMENT .. 16. COMMUNICATION .. 16. DOCUMENTS AND RECORDS .. 16. RISK EVALUATION AND MANAGEMENT .. 18. MANAGEMENT OF RISK .. 18. APPLICATION AND ASSURANCE .. 18. Business Management System Manual DOF Group MESSAGE FROM THE CEO.

4 The DOF Group is an integrated supply and subsea company, delivering solutions to an expanding and growing industry. My ambition is to make this Group the world leader of reference and recognised by our stakeholders as a dependable reliable and competent partner. Placing excellence, safety and quality at the heart of all our activities will vastly contribute in achieving this ambition. That is why I have decided to implement a Business Management System (BMS) at the Group with a view to deploy effective processes in order to improve the Group 's services and improve upon the Group 's success. Health, Safety, Environment and Quality is not a discrete concept exclusive to specialists'.

5 HSEQ, through the implementation of a BMS, is a golden opportunity to consider the needs and expectations of our stakeholders. It also provides a perspective on the fulfilment of our objectives, how we perform our daily work, how we are organised, the risks we face, and the tools we utilise. We can also assess how, on a daily basis, we can continuously improve, as individuals and as team members, our working conditions and the Group 's culture. I count on the commitment and involvement of all of us the BMS and becoming the authority of reference and to ensure that we achieve the objective of implementing competent partner to our stakeholders.

6 Mons Aase 4 | MESSAGE FROM THE CEO. DOF Group Business Management System Manual SCOPE. The DOF Group has implemented a Business This Manual specifies the features and objectives of the BMS, as the DOF Group : Management System (BMS) that is documented Intends to demonstrate its ability to consistently and applied in order to effectively support provide a service that meets stakeholders' expectations and applicable regulatory requirements, ultimately the achievement of the Group 's objectives a high level of industry safety and environmental protection globally;. ( operational, quality, safety and external Aims at enhancing its operations through the effec- environment) and continuously improve the tive application of the system, including processes for continual improvement.

7 Group 's operations. Intends to ensure its compliance to the applicable management standards namely;. DOF Group Management Standards that were de- veloped by taking into account ISO 9001, ISO 14001, OHSAS 18001, International Management Code for the Safe Operation of Ships and Pollution Prevention;. International Port and Ship Facility Security Code, E&P (Exploration and Production) forum guidelines for the Development and application of Health, Safety and Environmental Management Systems. Management of and control over the Company is divided between the shareholders, represented through the general meeting of the shareholders, the Board of Directors and the Managing Director (CEO) in accordance with applicable legislation.

8 The Company has an external and independent auditor. SCOPE | 5. Business Management System Manual DOF Group THE DOF Group . DOF ASA was founded in 1981 and is today an BACKGROUND. The company operates in three segments of the offshore international Group of companies which owns and vessel market. These are defined by strategic types of activities and vessel types: PSV (Platform Supply Vessels), operates a modern fleet of supply and subsea AHTS (Anchor Handling Tug Supply Vessels) and CSV. (Construction Support Vessels). The subsea engineer- vessels as well as having the engineering capacity ing activities mainly comprise survey and IRM services, construction support and diving services.

9 To service the subsea market. The company The DOF fleet average age is 6 years, making it one of operates worldwide and offers services to the the most modern in the market. The total fleet (including new-builds) currently consists of PSVs, AHTS vessels and global oil and gas industry. CSVs. In addition, DOF also owns and operates a fleet of highly sophisticated ROVs. DOF has offices all over the world, close to all major oil and gas regions. During the last decade the company has invested in key regions The DOF fleet comprises almost 80 vessels, such as Atlantic, Brazil, North America and Asia Pacific, whilst continuing to grow in the West Africa regions.

10 The including new-builds and ships operated by company is still heavily represented in the North Sea. subsidiaries. DOF strives to be the leader in the fields of health, safety, environment, and quality (HSEQ) and systematically promotes these areas in the execution of all activities and operations. The company is the market leader when it DOF ASA is the holding company for DOF comes to new and innovative vessel design and efficient and environmentally friendly operations. Subsea AS, Norskan Offshore Ltda and DOF. DOF has a total multi-national workforce of over 4,000. Management AS. people. Our team comprises professionals within their individual areas of expertise.