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Boiler Care Maintenance & Support - …

1 Boiler Care Maintenance & Support Terms and ConditionsProvided by23 ContentsBoiler Care Maintenance & Support Terms and Conditions Section 1: Definitions 4 Section 2: Introduction to Boiler Care 5 Section 3: The Maintenance & Support Services 6 Section 4: Fees, duration and cancellation 8 Section 5: Exclusions and standard terms 9 Annual Service Plan Terms and Conditions Section 1: Definitions 11 Section 2: Introduction to the Annual Service Plan 11 Section 3: The Annual Service 11 Section 4: Fees, duration and cancellation 12 Section 5: Exclusions and standard terms 13 Standard Terms For All Plans 14 45 Boiler Care Maintenance & Support Terms and Conditions These Boiler Care plans provide you with Maintenance & Support Services to help keep your Boiler and controls maintained, supported and in good working

8 9 Section 5: Exclusions and standard terms General exclusions The following are excluded from the plan: • Damage of any kind to the product. • Damage during delivery, installation or transportation of the product by a third party

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Transcription of Boiler Care Maintenance & Support - …

1 1 Boiler Care Maintenance & Support Terms and ConditionsProvided by23 ContentsBoiler Care Maintenance & Support Terms and Conditions Section 1: Definitions 4 Section 2: Introduction to Boiler Care 5 Section 3: The Maintenance & Support Services 6 Section 4: Fees, duration and cancellation 8 Section 5: Exclusions and standard terms 9 Annual Service Plan Terms and Conditions Section 1: Definitions 11 Section 2: Introduction to the Annual Service Plan 11 Section 3: The Annual Service 11 Section 4: Fees, duration and cancellation 12 Section 5: Exclusions and standard terms 13 Standard Terms For All Plans 14 45 Boiler Care Maintenance & Support Terms and Conditions These Boiler Care plans provide you with Maintenance & Support Services to help keep your Boiler and controls maintained, supported and in good working order.

2 This includes your system where you have purchased Boiler Radiator & Service Care or Landlord Boiler Care. These terms and conditions set out your and our responsibilities in respect of these services. Section 1: Definitionsboiler: the single mains-connected natural gas Boiler cared for by this plan (this only includes the parts inside the Boiler casing; it does not include the flue). controls: the programmer (time control), central heating circulating pump, motorised valve(s), zone valves or diverter valves, room thermostat and the cylinder thermostat.

3 All elements of the controls must be : the property at the address we have listed against the plan. Maintenance & Support Services: the Maintenance & Support Services set out in The Maintenance & Support Services on page : the contract of Maintenance & Support Services that you have (s): the Boiler and its controls, located at the supply address and cared for by this plan. If you have Boiler Radiator & Service Care or Landlord Boiler Care, your product also includes the : ScottishPower Energy Retail Limited, a company registered in Scotland under company no.

4 SC190287 with its registered office at 320 St. Vincent Street, Glasgow, Scotland, G2 : the radiators, radiator valves, expansion tank, the accessible and visible pipework directly associated with the provision of central heating (excluding any taps and their direct supply) and vented hot water cylinders holding less than 40 gallons or 182 litres. The system does not include thermal stores, their feeds, outlets or store: cylinders running directly off mains pressure water, and not from a cold-water storage cistern/tank, and can often be identified as a cylinder which is not open to the : Domestic & General Services Limited, the provider of the plan, a company registered in England and Wales under company no.

5 1970780 with its registered office at Swan Court, 11 Worple Road, Wimbledon, London SW19 4JS. you/your: the individual customer with whom we have entered into this 2: Introduction to Boiler CareWhat does Boiler Care provide? Boiler Care provides Maintenance & Support for your product, as long as it is operated in a domestic environment. It is designed to help ensure your product continues to work correctly and to minimise the chances of mechanical and electrical to the different plansThere are different plans available under Boiler Care:Plan typeProvides Maintenance & Support Services for.

6 Please noteBoiler & Service CareBoiler and controls onlyYour system is not includedBoiler Radiator & Service Care Boiler , controls and systemLandlord Boiler CareBoiler, controls and systemGas safety check includedSome Boiler Care plans also require you to pay a call-out fee for onsite visits. If this applies to the plan you have selected, the amount of the call-out fee will be set out in your welcome products are eligible for Boiler Care?Your product must be: owned by you and used for personal and non-business purposes only (for the avoidance of doubt products located in leased-out domestic homes are eligible); in good working order and under 15 years old when you take out the plan; and located in the United Kingdom.

7 Your product cannot be: a warm air unit; electric, LPG or oil Boiler or combined heat power unit; a commercial or industrial grade Boiler /controls, such as one with more than 200,000 BTU/ HR input; or located on a boat or in a mobile each Boiler Care plan only applies to a single Boiler . Any additional boilers would need to be looked after by a separate Boiler Care right for you?You must be at least 18 years old and resident in the United Kingdom. 67 Onsite visitsWhere an onsite visit is approved, we will either organise the service technician visit or provide you with the details to allow you to organise the service technician visit at your convenience.

8 Onsite visits will take place during normal working hours which are at least 9am to 5pm (except on public holidays) Monday to Friday on a date agreed with you. They may include repairs and further Maintenance checks carried out on your product. We will pay for costs for call-out (other than the call-out fee, if one applies to your plan), labour and parts, as long as these are not covered by a manufacturer s guarantee. You must use our approved service technicians. Please have your plan documentation to hand when the service technician arrives.

9 Note, if your product contains data this may be wiped during the repair process. In each year of your plan, the most we ll pay in total for repairs we approve is 1,500, this is the repair limit. If we approve an onsite visit but are unable to find a service technician, we ll permit you to use your chosen service technician. They must be Gas Safe registered. You will have to pay them and claim the cost back from us. Please keep a copy of your invoice to send to us. If we permit you to use your chosen service technician and the proposed repair is estimated to cost more than the repair authority limit of 200, then you must ring the repair authority line on 0800 597 8580 for an authority number before work messageIf our service technician finds that your product is unsafe (and, if relevant, it cannot be immediately repaired) they ll label it and with your permission condemn it (and disconnect/isolate it), and it must not be used again until the fault has been corrected.

10 This is extremely important for the safety of those at the all the service technicians we use for Boiler Care will be Gas Safe our approved service technician is not able to repair your product, or we decide that it is uneconomical for us to repair your product (because for example the repair would cost more than the lesser of (i) the repair limit or (ii) the price of a new product), we will arrange to replace your product with a new Boiler up to a value of 750. Subject to availability and the price limit, the replacement will be of the same or similar technical specification.


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