Breakdown Policy Document - Van, Car and Motor …

1 BreakdownPolicyDocumentSome important facts about your Breakdown insurance are summarised opposite. This summary doesnot describe all the terms and conditions of your Policy , so please take time to read the policydocument to make sure you understand the cover it provides. When reviewing your Policy it should beread in conjunction with your Policy our Breakdown coverAbout this documentInsurance Choice Breakdown , 2nd Floor, St Albans House, Portland Street, Leamington Spa,Warwickshire, CV32 5EZ. insurance Choice is a trading name of insurance Factory Limited. Details aboutthe extent of our regulation by the Financial Conduct Authority are available from us on request. Our FCA Register number is 306164. You can check this on the FCA s register by visiting the or by contacting the FCA on 0800 111 Partner Assistance SA, The Quadrangle, 106-118 Station Road, Redhill, Surrey, RH1 1PR, UK. RegisteredNumber: Breakdown and Recovery insurance valid for one year.

2 If the vehicle cannot be driven as a resultof a Breakdown , which occurs during the course of a journey, Inter Partner Assistance will arrange andpay for the services as shown on the following of insurance and CoverIC Breakdown - Policy documentRoadside Assistance Excess Policy : Section AIf your vehicle is immobilised by a breakdownmore than a mile from your home we will arrangefor a vehicle rescue operator to spend up to onehour to try to fix it. If it cannot be fixed we will arrange for the vehicle and passengers to be taken to a local garage tobe repaired at your cost.*Under this section of the Policy you will have to pay a 40 excess on each claim you make. This must be paid before assistance isauthorised and will be collected by credit or debit card only. Assistance will be refused if the full 40 excess is not paid. Significant Features and Benefits, Exclusions and Limitations COPPER* BRONZE SILVER & GOLD Motor - MINIBUS COURIER HOME & TAXI Roadside Assistance & Recovery Service:Section B(Vehicles can be up to and including 16 years old)If your vehicle is immobilised by a Breakdown more than a mile from your home we will arrangefor a vehicle rescue operator to spend up to one hour to try to fix it.

3 If it cannot be fixed we will arrange for thevehicle and passengers to be taken to a local garage to be repaired at your your vehicle is immobilised by a Breakdown more than a mile from your home and cannot be repaired the same dayat a suitable local garage, we will arrange one of the following:1. For the vehicle, driver and passengers to be taken to your destination or home within the UK Bed and breakfast accommodation for one night, limited to a maximum of 40 per person ( 160 in total).3. Hire of another vehicle. The hire vehicle is only up to 1100cc for a period of 24 hours. COPPER* BRONZE SILVER & GOLD Motor - MINIBUS COURIER HOME & TAXI Home Service: Section C(Vehicles can be up to and including 16 years old)If your vehicle is immobilised by a Breakdown at orwithin one mile from your home, we will arrangefor a vehicle rescue operator to spend up to onehour to try to fix it.

4 If it cannot be fixed, we will arrange for the vehicle and passengers to be taken to a local garageto be repaired at your cost. COPPER* BRONZE SILVER & GOLD Motor - MINIBUS COURIER HOME & TAXI Key Service: Section D(Vehicles can be up to and including 16 years old)If your vehicle cannot be driven as a result of lost,stolen or broken keys we will arrange andreimburse for the cost of a replacement key andup to 40 for a call out section does not cover any costs incurred where you have not advised the Helpline replacement of locks when only parts need changing or any failure which results wholly or partly from the result of generalwear, tear, mechanical or electrical Breakdown , cleaning, repairing or restoring. COPPER* BRONZE SILVER & GOLD Motor - MINIBUS COURIER HOME & TAXI Misfuelling: Section EWe will pay for the following if your vehicle issubject to misfuelling in the UK:1.

5 Draining, flushing and replenishing the fuel tankwith up to 10 litres of correct fuel. The mostwe will reimburse you in any one year is will not pay for any claim resulting from foreign matter entering the fuel system except for diesel or petroleum.*COPPER - Under this section of the Policy you will have to pay a 40 excess on each claim you make. This must be paid beforeassistance is authorised and will be collected by credit or debit card only. Assistance will be refused if the full 40 excess is notpaid. COPPER* BRONZE SILVER & GOLD Motor - MINIBUS COURIER HOME & TAXI optional extra Assistance: Section F(Vehicles can be up to and including 11 years old)If your vehicle is immobilised by a Breakdown inEurope (including the UK part of your Europeanjourney), we will arrange for a vehicle rescueoperator to spend up to one hour to try to fix it.

6 If it cannot be fixed we will arrange for the vehicle to be taken to agarage to be repaired at your charges and parts up to 200 are included to make your vehicle secure following a theft or attempted theft ofthe also of replacement part s. The cost of parts is not Alternative travel arrangements. Travel for you and your passengers to your intended destination or3. Emergency Car Hire. Up to 70 per day and 750 in total or4. Emergency accommodation. B&B expenses up to 40 per person per day and 500 in total5. Emergency driver. A medical certificate is required before this benefit is Vehicle recovery to the UK. If your vehicle is not repairable before your planned return to the UK, coverincludes transport costs to get you, your passengers and your vehicle Right We hope you are happy with the cover this Policy provides. If you find that the cover does not meet your needs, contact insurance Choice on 0844 55 77 369 within 14 days of receipt of this Document and they will arrange to cancel your Policy .

7 If you cancel your Policy within the 14-day cooling off period and have not made a claim, insurance Choice will refundthe your premium plus IPT. insurance Choice will make an administration charge of for such instances. If youcancel your Policy after the 14-day cooling off period there will be no refund of a Claim If you need Breakdown Assistance in the UK, please call: 0800 22 18 240or if you require European Breakdown Assistance, call: +44 (0) 1737 815 858 You should have the following information available: Vehicle registration number, Your name and home post code, Vehicle make, model and colour, Your location, An indication of the nature of the problem Complaints Procedure If you are not satisfied with any aspect of this Policy or our service, you should in the first instance direct your complaint to; The Quality Manager, Inter Partner Assistance SA, 106-118 Station Road, Redhill, Surrey. RH1 1PR, UK. Telephone 0870 609 0023 If your complaint is not resolved you can refer your complaint to the Financial Ombudsman Service.

8 Inter Partner Assistance SA is a member of the Financial Services Compensation Scheme (FSCS). Significant Features and Benefits, Exclusions and LimitationsIC Breakdown - Policy Document COPPER* BRONZE SILVER & GOLD Motor - MINIBUS COURIER HOME & TAXI Welcome to IC BreakdownIC Breakdown operates 24 hours a day, 365 days a year to provide you with a fast andefficient service should you Breakdown . This insurance is written in English and allcommunications about it will be in English. Unless we have agreed otherwise withyou, in writing, this insurance is governed by English your vehicle breaks down, you must call the 24-hour Rescue Control Centre on 0800 22 18 240 How to claim via our text service Text messaging is available for use by deaf, hard of hearing or speech impaired customers, who have broken should text the word Breakdown to + 44 (0) 7624 808 266 What to do if you break down in the UKIf your vehicle breaks down, you must call the 24-hour Rescue Control Centre on + 44 (0) 1737 815 858 How to claim via our text service Text messaging is available for use by deaf, hard of hearing or speech impaired customers, who have broken should text the word Breakdown to + 44 (0) 7624 808 266 You should have the following information available: The vehicle's registration number.

9 Your name, home postcode and contact details. The make, model and colour of the vehicle. The location of the vehicle. An idea of what the problem is. Travel dates (where they apply). SOS Box number (where applicable). Help on motorways 1In the UKIf you break down on the motorway, go to the nearest SOS emergency phone box. Ask the police to contactthe 24-hour emergency helpline on the above the UKOn many European motorways or autoroutes, particularly in France, if you break down the police will answerthe emergency phone. They will arrange for the vehicle to be picked up, and tow you and your vehicle off themotorway to a local garage or a motorway service station; you will have to pay for this help on the spot. If thishappens you should get a receipt and keep it, and we will pay you the money back. Or, once you and yourvehicle are towed to a safe place, call us. The organisation that has picked you up may accept our guarantee topay them.

10 At this stage we will also arrange any other help you may need. You will only be able to claim the services we provide by phoning the emergency helpline number. What to do if you break down in ServiceUK Copper* Bronze Silver or Gold Motor - Minibus Courier Home or TaxiRoadside Assistance / Local Recovery UK Recovery Home Service Caravan/Trailer Service