BSP - iata.org

1 BSP Manual for AgentsEffective 1 June 2011 Edition2011 International Air Transport AssociationMontreal GenevaBSP Manual for AgentsEffective 1 June 2011 Edition2011 BSP Manual For AgentsRef. No: 9215-11 ISBN 978-92-9233-502-1 2011 International Air Transport Association. All rights GenevaNOTICEDISCLAIMER. The information contained in this publication is subject to constant review in the light of changing government requirements and regula-tions. No subscriber or other reader should act on the basis of any such information without referring to applicable laws and regulations and/or without taking appropriate professional advice. Although every effort has been made to ensure accuracy, the International Air Transport Association shall not be held responsible for any loss or damage caused by errors, omissions, misprints or misinterpretation of the contents hereof.

2 Furthermore, the International Air Transport Association expressly disclaims any and all liability to any person or entity, whether a purchaser of this publication or not, in respect of anything done or omitted, and the consequences of anything done or omitted, by any such person or entity in reliance on the contents of this THEBILLINGANDSETTLEMENTPLAN(BSP).. BSP (APJC).. (JALWGs)..3 CHAPTER3 (DPC).. (TSP).. AUTOMATIONOFINTERFACESBETWEENAGENTS,AIRL INESANDTHEBSP(BSPlink).. (V-MPD)..9 CHAPTER6 STANDARDTRAFFICDOCUMENTS(STDs).. (EMD)..11 CHAPTER7 AUDIT, ' AGENTS' (VMFR).. ' , , ,however, , ,includingreferencestoStandardTrafficDoc uments, THEBILLINGANDSETTLEMENTPLAN(BSP) (BSP)isasystemdesignedtosimplifytheselli ng, ,morethan55,000 Agentsand400 AirlinesparticipatedintheBSPnetwork,gene ratinggrosssalesthroughtheBSPofoverUS$ (STD).

3 (ISS) , , , 'sellingactivitiessincetheadministrative burdenonmanagementisgreatlyreducedbythes implificationoftheissuance, ,theBSP: Providesaccesstoover400 AirlinesparticipatingintheBSPsworldwideu singneutralelectronicStandardTrafficDocu ments Providesonesupplysourceofticketnumbersfo relectronictickets Reducesoverheadcostsbyreplacingmultiples alesreportswithasinglepointofcontact-ace ntralBSPDataProcessingCentre(DPC) ProvidesasetofStandardAdministrativeForm s(SAFs)tobeusedonbehalfofallBSPA irlines Simplifiesremittanceproceduresbyestablis hingonepointforAgents'payments ,theAccreditedAgent: Receivesarangeofelectronicticketnumbersf orticketingfromtheTicketSystemProvider(T SP) ReceivesTicketingAuthoritiesfromAirlines allowingtheAgenttoissueticketsontheirbeh alf ReceivesaccesstoBSPlinkincludinginstruct ionsontheissuanceofelectronicadministrat iveformssuchasRefundRequestandVirtualMPD sEFFECTIVE1 JUNE20111 BSPM anualforAgentsTheAgent' ,theDPC: Processesallrelevantdataandproducesan AgentsBillingAnalysis , (EFT)ordirectdebit(DD).

4 TheAccountsDepartmentofeachBSPA irlineauditsincomingdataandaddressesacco untingmemoranda(credits/debits) BSP , , , ' (APJC) ,forPAConfapproval, (JALWGs)AJALWG isausergroupofBSPcustomers, ,theJALWG doesnotvotebutitdoesexpressconcerns,make suggestionsandworkco-operatively, , ,withoneoftheAirlinerepresentativestakin gthechairbuttherearenohardandfastrules,s olongasthegrouprunstoitsmembers' , , , ,suchasBSPA irlinesandAgents,arethebeneficiaries,whi leotherparties,suchastheDPCorClearingBan k, ,whereaBSPisimplemented, ,throughISSM anagement, : thecorrectuse/issuanceofSTDsandSAFs timelyreportingoftransactionstotheDPC,ei theronthedayofissueoratintervalssetbyISS M anagement ,whetheraMemberofIATA ornot, (DPC)TheDPCisresponsiblefor: Controllingthetimelyreceiptofdatafromthe TSPs Capturing,recordingandvalidatingthedatas uppliedbytheTSPs Monitoringandidentifyinganydiscrepancies Reportingdiscrepancies PreparinganddispatchingbillingstoAgentsa ndBSPA irlinesthroughBSPlink NotifyingtheClearingBankandtheBSPM anagerofamountsduebyAgents NotifyingBSPA irlinesandtheBSPM anagerofthenumberoftransactionsprocessed andprovidingthemwithstatisticaldataasagr eedinthecontract ProducingaHand-OffTape(HOT)ordatatransfe rinaccordancewiththeDataInterchangeSpeci ficationsHandbook(DISH).

5 TimelyreceiptandcontrolofAgents'remittan ces ReportingofremittancediscrepanciestoBSPM anagementandtotheDPCforrecalculationofBS PA irlines'shares (TSP)Fortheintroductionandoperationofele ctronicticketingsystems,acontractisconcl udedbetweenBSPM anagementandanElectronicTicketingSystemP rovider,followingverificationthattheTSP' ssystemiscapableofthefollowingfunctions: abilitytoissueSTDselectronicallyinaccord ancewiththeapplicableIATAP assengerServicesConferenceResolutions abilitytoverifyanAgent'sticketingauthori tyagainstadvicefromtheBSPM anager abilitytoprovidedatainsuper-longrecordto theBSPDPC inaccordancewiththeformatlaiddownintheDa taInterchangeSpecificationsHandbook(DISH ) abilitytoconstraintheissuanceofSTDsatAge ntlocationswithin24hoursofadvicefromtheB SPM anageroraBSPA irline , AUTOMATIONOFINTERFACESBETWEENAGENTS,AIRL INESANDTHEBSP(BSPlink) (BSP). , , ' DownloadingofBSPbillingreportsinelectron icformat On-linedisputemechanismforADMsandACMs(if approvedbytheAirline) IssuanceofRefundApplication/Authorities( IndirectRefunds) , Refundquery Documentenquiries Stockinventory Onlinesalesreports Ticketingauthoritymanagement(byAirline) V-MPDissuance ,aswellastheorderandtimingoftheavailabil ityofthevariousfunctions, : (V-MPD) STANDARDTRAFFICDOCUMENTS(STDs) (ETs) : Electronictickets(ETs) ElectronicMiscellaneousDocuments(EMDs) subjecttofuturedeployment Automatedcoupon-by-couponMCO(paperlessor plainpaper)VMCO inaccordancewithResol-ution725d VirtualMultipurposeMiscellaneousDocument (VMPD).

6 Plainpaper Emailattachment Facsimile , (EMD)TheEMDisamethodofdocumentingthesale andtrackingtheusageofcharges(suchasresid ualvalue,miscellaneousorexcessbaggagecha rges) AUDIT, ,evenwhencancelled, ' ,theendorsementoftheTravelAgentAssociati on(s) ' , ,therefore, ,forexamplewhenastaffmemberresigns, ' ' ,ifanAgentcannotprovethattheminimumsecur itystandardshavebeenadheredto, , , , ,eitherasamatterofpolicyorbecausetheAgen tcannotcomputetherefundhimself, , RefundPeriodWhereapassengerrequestsafull refundonanSTDissuedbytheAgentduringtheda yofissuance, ,asprovidedinthePassengerSalesAgencyRule s,commissionisnotpayableonSTDs, 'soption,theAgentmayacceptcreditcardsand /orchargecardsinpaymentforticketsalesonb ehalfoftheticketingAirline, ,theAgentacceptsthatheMUST complywiththetermsandconditionsofthatAir line' ,whichformspartoftheTravelAgent' , , (OTATO)number(applicabletoJapanAirlineso nly).

7 4 Entertheconnectionoftheuseroftheticketor relateddocumentwiththeCardholder( BusinessAssociate , Employee , Customer , Friend , Spouse etc).5 Enterthepassenger' (s). (s).14 Entertheairlineaccountingcode(3numerics) ( ;AX). ,oraccount,withinaSubscriber' :Thisformmaybeusedwithanycreditcard, USED IF FARE BASIS ADJUSTMENT INVOLVEDCARRIERFLIGHTCLASSDATETICKETS AND PASSENGER S NAMEAIRLINEAIRLINEFORMFORMSERIALSERIALCP NCPNDATE SOLDDATE SOLDPASSENGER S NAMEPASSENGER S NAMEFROMFROMTOTOCURRENCY OFTICKETOREXCHANGE RATEAMOUNT IN CONTRACTOR SCURRENCYTOTAL AMOUNT(SUBJECT TO AUDIT)IMPRINT/WRITE COMPLETE CREDIT CARD INFORMATIONEXP. DATENAME OF CREDIT CARD COMPANY (OR CODE)DATE AND PLACE OF ISSUEXYZ AIRLINESTRANSPORTATION CREDITDATE OF ISSUEQUINTUPLICATE TO CONTRACTORORIGINAL TICKET NO.(S) IF EXCHANGE INVOLVEDAIRLINEFORMSERIALAMOUNTCREDITEDF AREFARETAXTAXVOLUNTARYINVOLUNTARYUNUSEDT RANSPORTATIONFARE BASIS ADJUSTOTHERFROMCLASSCLASSTOSEGMENTS :CoverDiscardafteruseCopy1 Contractor(issuer)invoice(whitepaper) (merchant)copy(pinkpaper) (lightyellowpaper) (lightbluepaper) voluntary or involuntary , , , ,formandserialnumberofdocument,ifany,app earingin IssuedinExchangeFor/OriginalIssue , (incaseofUATP,nameofairline).

8 :CoverContractor(issuer) (issuer) (merchant) ' , , Issues,AgencyDebitMemos(ADMs),Refunds,Ag encyCreditMemos(ACMs).Ineachgroup, ' AGENTS' ' ,thedirectdebitofthenominatedAgents'bank accountsandassociatedelectronictransfero ffundsisIATA' , , ,forwhateverreason,hasnotreceivedhisBill ingAnalysisbytheremittancedate,heisrequi redtodothefollowing: notifytheBSPM anagerthattheBillingAnalysishasnotbeenre ceived; 'snominatedbankaccount, (VMFR)IndividualAgentsmaybepermittedtore mitatagreaterfrequencythanthatestablishe dforaparticularBSP, , 'nominatedbankaccounts,directdebitingisI ATA'spreferredmethodofsettlement, : Agentsarerequiredtoprovideanauthorisatio ninanapprovedformatfortheClearingBanktod ebittheiraccountoninstructionfromIATA; thenetamountduefromeachAgentiswithdrawnf romhisnominatedaccountontheremittancedat eforeachbillingperiod; anAgentplanningtochangebanksorbankaccoun tsforBSPsettlementpurposesmustnotifytheB SPM anagerofsuchintention,providingallnecess arynewauthoritiesatleast30daysinadvanceo fsuchchange, , 'sadjustmentclaim, ( ),thenetamountduewillberemittedtotheAgen twithintwodaysoftheapplicableremittanced ate, , ,IncentiveTicketing,ReportingandRemittan ceschemeshavebeenimplemented, ,Airlines, 'OwnAccountingMemorandaBSPA irlinesalsopreparecertainBSPaccountingme moranda.

9 AgencyDebitMemo(ADM) AgencyCreditMemo(ACM)Thepurposeoftheseis toadjusttheAgent' 'ADMsaredetailedinresolutionspublishedin theTravelAgent' ,whennecessary, 'sHandbookfortheapplicablerulesconcernin gIncomplete/OverdueSalesTransmittal,Late Reported/UnreportedTransactions,OverdueR emittance,NoticeofIrregularity, ' 'scheque,directdebitorothermethodofpayme ntisdishonouredonoraftertheremittancedat e,itadvisestheAgencyAdministrator,whodem andsimmediatepaymentofamountsdue, , ,theAgencyAdministratorwillsendtheAgenta NoticeofIrregularity, , , ,theClearingBankshallimmediatelyadviseth eAgencyAdministrator,whowilldemandimmedi atepaymenttothecorrectvalueoftheticketed currency, , , ,andsettlementofallamountsdueisreceivedo ndemand,theirregularity,ifrecorded, ,andsettlementofallamountsdueisreceived, butafterdefaultactionhasbeentaken,theAge ncyAdministratorwillimmediatelywithdraws uchdefaultandtheNoticeofIrregularity.

10 SubsequenttoanAgent'srelinquishmentofits accreditation,theAgentfailstoremitanymon iesdue, ,itmustbesentbyregisteredletter(orcertif iedletterwithreturnreceipt)intheprescrib edformtotheAgent'sprincipaloffice(headof ficeoradministrativeoffice),attention theManager ,withcopytothebranchofficeinvolved, (12)consecutivemonthsresultsinadefault: four(4)instancesincountriesunderResoluti ons800 four(4)instancesincountriesunderResoluti on818gexceptforsix(6)instancesinthecaseo fNepalandcountriesonweeklyremittanceinAr ea1andeight(8)instancesforPeople' , (s) ,includingClearingBankcharges, ' , ,andsettlementofallamountsdueisreceivedb utafterDefaultActionhastakenplace,theAge ncyAdministratorshallimmediatelywithdraw suchDefaultandtheNoticeofIrregularity, : tosuspendimmediatelyallticketingactiviti esonbehalfoftheBSPA irlineconcernedandtosuspendimmediatelyth euseoftheBSPA irline'snameandnumericcodeasticketingAir line.