Business Result Pre-intermediate

1 Oxford University Press 2009 Business Result Pre-intermediate Student s Book Answer Key 1 Companies Working with words 1 1 Yahoo 3 Ikea 5 Samsung 2 Michelin 4 Airbus 2 1 produce 3 specialize 5 is based 7 sales 2 provide 4 employee 6 subsidiary 8 competitor 3 Suggested answers Gazprom provides gas to many European countries. Pirelli makes tyres. AOL offers internet services and online software. Mitsubishi specializes in electrical and electronic products. Volkswagen produces cars and vans. Its competitors are Ford and Renault.

2 UNICEF (the United Nations Children s Fund) operates in more than 150 countries, and works to develop, protect, and save children. 4 1 Automatic 3 security 5 30 7 150 2 door 4 Swedish 6 3 8 competitors Language at work 2 a 4 c 5 e 2 b 3 d 1 3 1 It provides .. 2 I have .. / I do .. 3 Do you work ..? / .. does it do .. / Does it operate ..? 4 Is it ..? Oxford University Press 2009 5 1 How old is the company? 2 What products does the company specialize in? 3 What are its annual sales? 4 Where is its head office? 5 How many factories does it have?

3 6 Does the company sell products in all five continents? 7 How many people does it employ? 8 What does it offer its employees? 9 Does the company do a lot of work in the community? 10 How does it protect the environment? 6 a 5 c 6 e 3 g 9 i 4 b 1 d 7 f 8 h 2 j 10 7 1 The company is more than 140 hundred years old. 2 It specializes in food and beverages. 3 Its annual sales are more than 107 billion Swiss francs. 4 Its head office is in Vevey, Switzerland. 5 It has 780 factories. 6 The company sells in all five continents.

4 7 It employs 276,000 people. 8 It offers many possibilities for training. 9 It gives money and other help to the community. 10 It protects the environment by using less water, energy, and packaging. Practically speaking 1 1 I 2 you 3 I 4 you 5 you 6 you 2 1 b or d 2 f 3 e 4 c 5 a 6 b or d 3 Suggested answers 1 Can / Could I have your telephone number? Yes, of course, it s (667654). 2 Could you give me your address? Certainly. It s 39 Green Street, .. 3 Could / would you speak more slowly, please? Yes, of course. 4 Could you sign this document?

5 Sure. 5 Can I take these chairs? Yes, of course. 6 Could I talk to you later? Sorry, I m really busy later. 7 Can I borrow your pen? Yes, of course. 8 Could you say that again? Yes, sorry. I said .. Oxford University Press 2009 Business communication 1 1 Czech 2 journalist 3 She s here to research an article (on Internet service providers) 2 1 Is 4 who 7 you, him 2 introduce 5 do 8 again 3 too, from 6 why 9 This 3 2 d 4 f 6 e 8 b 3 h 5 a 7 g 4 Possible answer Because Gianluca asks all the questions.

6 / Because Jana isn t very interested in him and doesn t try to find out about him. 5 1 That he is a sales manager and that he is at the conference to find new customers in the European market. 2 1 What about you? What do you do? 2 What about you? What are you here for? Activity Answers to Joker questions 1 Google 3 Sony 5 Pirelli 7 Nestl 2 Rolls-Royce 4 Boeing 6 Nokia Oxford University Press 2009 2 Contacts Working with words 1 Possible answers Retail buyer: a person who buys goods or services for a shop Public relations officer: the person inside a company who deals with the public image of the company, media relations, etc.

7 Occupational psychologist: a person working for or with a company who studies and tries to improve the working relationships and behaviour of the personnel to make the company more effective and / or increase job satisfaction 3 Which person or people .. SaraBenjaminHeidiworks(s) on problems of communication? D D Work(s) with people outside the company D D D Work(s) with products? D Works with companies but not for a company? D 4 a suppliers e training organizations b employment agencies f consultant c subcontractors g customers d colleagues h staff 6 The following should be ticked: People: customers, sales reps, programmers Jobs: answering calls, visiting, discussing old programs 7 Main job: consists of, involves Other tasks: involved in, takes part Typical problems.

8 Deals with Language at work 2 a 2 b 1 c 3 3 1 present continuous 2 present continuous 3 present simple Oxford University Press 2009 4 to be 5 a on a lift (elevator) which is not working b on a computer screen when the user has keyed in the wrong password c on the door of a room where a meeting is taking place d on an email (automated reply) 6 1 sign b 2 sign c 7 A Who am I speaking to? B Sorry, this is Nadira. I m trying to access my customer files, but the computer isn t accepting my password.

9 A .. There s a problem with the server. B Is somebody working on it at the moment? A Yes, I am. But it s not easy, because I m on my own here. Everybody else is having lunch. 8 See audio 09 on page 148 of the Student s Book. 9 Do you speak English at work? Do you travel a lot for your work? Are you travelling anywhere this week? Do you sometimes work on special projects? Are you doing any other training courses at the moment? Are you receiving any visitors this week? Does your boss work every day? Is he or she working today?

10 Does he or she travel a lot for work? Is he or she travelling this week? Practically speaking 1 1 0044 2 07700 900347 3 1 Geoff Eccleston 2 Briony Rhys Oxford University Press 2009 Business communication 1 1 a 2 b 1 2 1 to offer the customer a special discount on printers 2 to offer (Leo) some work 2 1 c 2 a 3 b 4 e 5 d 3 1 caller; c receiver 4 caller; e receiver 2 receiver; a caller 5 receiver; d caller 3 receiver; b caller 5 Could I speak to Leo Keliher, please?