C470HD IP Phone - AudioCodes

1 User's and Administrator's ManualAudioCodes 400HD IP Phone SeriesC470HD IP PhoneMicrosoft Teams ApplicationVersion NoticeC470HD|Users&Administrator'sManual NoticeInformation contained in this document is believed to be accurate and reliable at the time of printing. However, due to ongoing product improvements and revisions, AudioCodes cannot guarantee accuracy of printed material after the Date Published nor can it accept responsibility for errors or omissions. Updates to this document can be downloaded from document is subject to change without Published: December-10-2020 WEEE EU DirectivePursuant to the WEEE EU Directive, electronic and electrical waste must not be disposed of with unsorted waste. Please contact your local recycling authority for disposal of this SupportCustomer technical support and services are provided by AudioCodes or by an authorized AudioCodes Service Partner. For more information on how to buy technical support for AudioCodes products and for contact information, please visit our website at FeedbackAudioCodes continually strives to produce high quality documentation.

2 If you have any comments (suggestions or errors) regarding this document, please fill out the Documentation Feedback form on our website at in the Loop with AudioCodesRelated DocumentationDocument NameC470HD IP Phone for Microsoft Teams Quick GuideC470HD IP Phone for Microsoft Teams Release -ii-ContentC470HD|Users&Administrator'sM anualTable of Contents1 Overview1 Specifications12 Setting up the Phone4 Unpacking4 Device Description5 Front View5 Rear View7 Cabling83 Starting up9 Configuring Device Settings9 Configuring Wi-Fi22 Restoring the Phone to Default Settings24 Performing a Hard Restore24 Performing a Soft Restore25 Recovery Mode26 Locking and Unlocking the Phone27 Automatic Lock27 Unlock274 Teams Application29 Signing In29 Getting Acquainted with the Phone Screen32 Setting a Status Message34 Hot Desking35 Changing Presence Status36 Configuring Teams Application Settings37 Setting up a Meeting41 Using the People Screen42 Accessing Voicemail44 Using Audio Devices44 Signing Out455 Performing Basic Operations47 Making a Call47

3 Dialing a Missed Call48 Making an Emergency Call48 Answering Calls50 Ending an Established Call51 Managing Calls51 Parking a Call52 Managing Teams Meetings52 Using Live Captions55-iii-ContentC470HD|Users&Admin istrator'sManualRaising a Hand During a Meeting55 Transferring a Call to Frequent Contacts55 Viewing and Playing Voicemail Messages55 Rejecting an Incoming Call, Sending it Directly to Voicemail56 Adjusting Volume56 Adjusting Ring Volume56 Adjusting Tones Volume56 Adjusting Handset Volume57 Adjusting Speaker Volume57 Adjusting Headset Volume57 Viewing and Joining Meetings58 Better Together over Bluetooth596 Updating Phone Firmware Manually637 Managing Phones with the Device Manager66 Configuring a Periodic Provisioning Cycle67 Configuring TimeZone and Daylight Savings67 Managing Devices with HTTPS68 Supported Parameters688 Updating Microsoft Teams Devices Remotely719 Troubleshooting72 Users72 Network Administrators72 Collecting Logs72 Remote Logging74 Diagnostic Data75 SSH77 Capturing the Phone Screen77 Running the tcpdump Tool78 Activating DSP Recording78 Deactivating DSP Recording78 Getting the Phone IP Address79 Getting Information about Phones79 Installing the Teams APK (or Any Other APK) using SSH80 Getting Company Portal Logs80 Getting Audio Debug Recording Logs82 Collecting Media Logs (*.)

4 Blog) from the Phone82-iv-CHAPTER 1 OverviewC470HD|Users&Administrator'sManu al1 OverviewThe AudioCodes Microsoft Teams-native C470HD IP Phone is a feature-rich, executive high-end business Phone for Microsoft Teams. A native Microsoft Teams Total Touch high-end business Phone , it features a large color touch screen and full UC integration. The Phone is equipped with a large, single surface, full touch interface, incorporating an exceptionally sharp " color touch screen, with optional support for Wi-Fi and IP phones can be offered as part of its Managed IP Phones solution, which defines the IP Phone as an IT-managed entity and delivers unique and complete lifecycle management of end-user desktop Features: Native support for Microsoft Teams Graphical portrait color touch screen (1280 x 720) with multi-lingual support GbE support USB headset support Bluetooth support400HD IP Phone Series Highlights: Superior voice quality Full duplex speaker Phone Robust security mechanisms PoE or external power supply Centralized management supported by AudioCodes Device Manager (available for download free of charge)SpecificationsThe following table summarizes the software specifications of the AudioCodes IP phones for Microsoft Teams.

5 Table 1-1: Software SpecificationsFeatureDetailsMedia Processing Voice Coders: , , , SILK Opus Acoustic Echo Cancelation: compliant, 64-msec tail length Adaptive Jitter Buffer Voice Activity Detection Comfort Noise Generation -1-CHAPTER 1 OverviewC470HD|Users&Administrator'sManu alFeatureDetails Packet Lost Concealment RTP/RTCP Packetization (RFC 3550, RFC 3551), SRTP (RFC 3711) Microsoft Teams phones feature set Authentication (Sign in with user credentials; Sign in using PC/Smartphone; Modern Authentication; Phone lock/unlock) Calling (Incoming/Outgoing P2P calls; In-call controls via UI (Mute, hold/resume, transfer, end call); PSTN calls; Visual Voicemail; 911 support Calendar and Presence (Calendar Access and Meeting Details; Presence Integration; Exchange Calendar Integration; Contact Picture Integration; Corporate Directory Access) Meetings (One-click Join for Meetings; Join Skype for Business meetings; Meeting Call controls [Mute/unmute, hold/resume, hang up, add/remove participant]; Meeting Details.))

6 See also and Management Microsoft Teams & Skype for Business Admin Center (Provisioning and Logging) AudioCodes Device Management and AudioCodes Redirect Server for monitoring, upgrading and configuring Debugging Tools Log upload to Microsoft server (certification for 3rd party Skype for Business clients) Remote logging via Syslog SSH Access Capturing the Phone screen TCPdump Company Portal (Intune) logs Audio Debug recording logs Media logs (*.blog) Port mirroring network monitoring (C450HD) Remote Packet Capture network sniffer applicationLocalization Support Multi-lingual support; the language pack list is not yet final and is subject to 1 OverviewC470HD|Users&Administrator'sManu alFeatureDetailsHardware Graphical portrait " color touch screen, 1280 x 720 resolution, with multi-lingual support Wired connectivity: Two RJ-45 [Gigabit Ethernet (GbE)] (10/100/1000 BaseT Ethernet) ports for WAN and LAN RJ-9 port (jack) for handset USB port for headset support RJ-11 interface Wireless connectivity: Dual band , Wi-Fi support Wi-Fi supported protocols: WEP, WPA-PSK/WPA2-PSK and WPA/WPA2 Enterprise ( ) PEAP only Integrated optional Bluetooth support (Currently supported at a Beta level) Power: DC jack adapter 12V Power supply AC 100 ~ 240V PoE Class 3: (optional) Keys: Hold Mute Transfer Volume Headset (including LED) Speaker (including LED) Back Home-3-CHAPTER 2 SettingupthePhoneC470HD|Users&Administra tor'sManual2 Setting up the PhoneUnpackingWhen unpacking, make sure the items listed in the Phone 's Quick Guide are present and undamaged.

7 If anything appears to be missing or broken, contact the distributor from whom you purchased the Phone for detailed information, see the Phone 's Quick Guide shipped with the device or available from 2 SettingupthePhoneC470HD|Users&Administra tor'sManualDevice DescriptionUse the following graphics to identify and familiarize yourself with the device's hardware ViewThe front view of the Phone is shown in the figure and described in the table. Figure 2-1: Front ViewTable 2-1: Font View DescriptionItem #Label/NameDescription1 Ring LEDI ndicates Phone status: Green: Idle state -5-CHAPTER 2 SettingupthePhoneC470HD|Users&Administra tor'sManualItem #Label/NameDescription Flashing red: Incoming call (ringing) Red: Answered call2 TFT touch screenThin Film Transistor touch screen, a type of LCD (Liquid Crystal Display) interactive screen which displays calling information and lets you configure Phone features by touching the to return to the Phone 's home (idle) screen from any to place an active call on Increases or decreases the volume of the handset, headset, speaker, ring tone or call progress tones.

8 See Adjusting Volume on page 56 for detailed 'Back' keyTouch to return to the previous transferTouch to transfer a call to a third party. 8 SpeakerTouch to activate the speaker, allowing a hands-free to activate a call using an external to mute an established call. -6-CHAPTER 2 SettingupthePhoneC470HD|Users&Administra tor'sManualRear ViewThe rear view of the Phone is shown in the figure and described in the 2-2: Rear ViewTable 2-2: Rear View Description#Description112V DC power jack that connects to the AC power port to connect to the Ethernet LAN cable for the LAN connection (uplink - 10/100/1000 Mbps). If you're using Power over Ethernet (PoE), power to the Phone is supplied from the Ethernet cable (draws power from either a spare line or a signal line).3RJ-45 port to connect the Phone to a PC (10/100/1000 Mbps downlink).4 Headset jack, , RJ-9 port that connects to an external headset. -7-CHAPTER 2 SettingupthePhoneC470HD|Users&Administra tor'sManualCablingSee the Phone 's Quick Guide shipped with the device and also available from AudioCodes for detailed information on how to cable the Phone .

9 -8-CHAPTER 3 StartingupC470HD|Users&Administrator'sMa nual3 Starting upAfter connecting the Phone to the network (or resetting it), the language selection screen is displayed by default. Touch the language of your choice and then configure device settings to match specific requirements. Only if the Phone is restored to default settings will it be necessary to repeat Device SettingsThe section familiarizes you with the Phone s settings. Phones are delivered to customers configured with their default settings. Customers can customize these settings to suit specific enterprise requirements. To access device the home screen, touch the avatar picture and then touch the option Settings and then the option Device settings. -9-CHAPTER 3 StartingupC470HD|Users&Administrator' 'User', view the settings; touch a setting to open it. Scroll down to view the settings under 'Device admin settings'. Use this table as 3-1: Device Settings SettingDescription'User' DisplayOpens the Display screen [Brightness level].

10 The Phone 's screen supports different brightness levels. Choose the level that best suits your requirements. Sleep-10-CHAPTER 3 StartingupC470HD|Users&Administrator'sMa nualSettingDescription Screen saver Font sizeSoundAllows you to customize Phone volume for a friendlier user experience. Ring volume at n%-11-CHAPTER 3 StartingupC470HD|Users&Administrator'sMa nualSettingDescriptionDate & timeDate and time are automatically retrieved from the deployed Network Time Protocol (NTP) server. Use 24-hour format [Allows you to select the Time format]Wi-FiThe Phone can connect to an Access Point via Wi-Fi. See the Phone 's Quick Guide for detailed information on setting up Wi-Fi. See also Configuring Wi-Fi on page 22 in this document for information about configuring the making the screen free profile where the Phone is able to connect to Bluetooth headset or speaker. See the Phone 's Quick Guide for detailed information on setting up SavingAllows users to contribute to power saving in the 3 StartingupC470HD|Users&Administrator'sMa nualSettingDescriptionEnable power savingStart time [The device consumes minimal energy before the user arrives at the office]End time [The device consumes minimal energy after the user leaves the office]DebuggingEnables users to reboot the device.