CABIN CREW SAFETY TRAINING MANUAL - …

1 Doc 10002 AN/502 CABIN crew SAFETY TRAINING MANUAL First Edition 2014 NOTICE TO USERS This document is an unedited version of an icao publication and has not yet been approved in final form. As its content may still be supplemented, removed, or otherwise modified during the editing process, icao shall not be responsible whatsoever for any costs or liabilities incurred as a result of its use. Approved by the Secretary General and published under his authority INTERNATIONAL CIVIL aviation ORGANIZATION i AMENDMENTS Amendments are announced in the supplements to the Catalogue of icao Publications; the Catalogue and its supplements are available on the icao website at The space below is provided to keep a record of such amendments.

2 RECORD OF AMENDMENTS AND CORRIGENDA AMENDMENTS CORRIGENDA No. Date Entered by No. Date Entered by ii FOREWORD CABIN SAFETY contributes to the prevention of accidents and incidents, protection of the aircraft s occupants, through proactive SAFETY management, including hazard identification, SAFETY risk management and the increase of survivability in the event of an emergency situation.

3 Traditionally, the role of CABIN crew members focused on the evacuation of an aircraft in the event of an accident. However, CABIN crew members also play an important proactive role in managing SAFETY , which can contribute to the prevention of incidents and accidents. TRAINING is necessary to prepare CABIN crew members to conduct their SAFETY -related duties and responsibilities during normal day-to-day flights and essential to enable them to recognize and act on any abnormal or emergency situation. The icao CABIN crew SAFETY TRAINING MANUAL (Doc 10002) provides guidance related to CABIN crew TRAINING requirements found in Annex 6 Operation of Aircraft, Part I International Commercial Air Transport Aeroplanes.

4 icao developed guidance for a competency-based approach to CABIN crew SAFETY TRAINING so that CABIN crew members may be proficient to perform their duties and responsibilities, and with the goal of establishing an international baseline for CABIN crew competencies. The MANUAL presents CABIN crew SAFETY TRAINING using a competency-based approach. It provides guidance for operators to develop CABIN crew competency-based TRAINING . The content of this MANUAL is adaptable and operators should tailor it to suit their operation. It is also provided as guidance for States when approving a TRAINING programme. However, the content does not represent the sole means to meet regulatory requirements on CABIN crew TRAINING .

5 The TRAINING syllabus of CABIN crew members assigned for duties on commercial international air transport operations should include all relevant parts of the syllabuses suggested in this MANUAL but should not be limited by it. This document replaces icao CABIN Attendants SAFETY TRAINING MANUAL (Doc 7192, Part E-1, Second Edition, 1996). The content of this MANUAL was developed over a period of two years with inputs from experts from civil aviation authorities, airlines, aircraft manufacturers, TRAINING organizations, airline and CABIN crew representative organizations, aviation medicine and human performance specialists; and was thereafter submitted for an extensive peer review to collect and take into account comments from the expert community.

6 icao gratefully acknowledges the contribution received from the icao CABIN SAFETY Group, as well as the IATA Medical Advisory Group, members of the icao Medical Provisions Study Group, and individual experts who have provided support, advice and input for this MANUAL . iii ACKNOWLEDGEMENTS icao gratefully acknowledges contributions from the following: Air Canada Air Canada Rouge Air France Air New Zealand Air Transat Airbus Alitalia Compagnia Aerea Italiana American Airlines Avianca Airlines Boeing Company British Airways Calm Air International Cathay Pacific Airways Central American Agency for aviation SAFETY Civil aviation Authority of Israel Civil aviation Authority of New Zealand Civil aviation Authority of Singapore Civil aviation SAFETY Authority of Australia Condor Flugdienst Emirates Airline European aviation SAFETY Agency Federal Air Transport Agency (Rosaviatsia) Federal aviation Administration Flight Attendant School ( Школа бортпроводников )

7 GOL Linhas A reas Inteligentes International Air Transport Association International Transport Workers Federation Jamaica Civil aviation Authority Jetstar Airways Kenya Airways KLM Royal Dutch Airlines Lufthansa German Airlines National Civil aviation Agency of Brazil Provincial Airlines Saudia Airlines Singapore Airlines Sky Regional Airlines South Africa Civil aviation Authority Transport Canada Civil aviation UAE General Civil aviation Authority UK Civil aviation Authority United Airlines iv TABLE OF CONTENTS Foreword .. ii Acknowledgement .. iii List of Acronyms .. viii Definitions.

8 1 Chapter 1: CABIN crew SAFETY TRAINING requirements and qualifications .. 8 Overview of CABIN SAFETY and the role of CABIN crew .. 8 CABIN crew SAFETY TRAINING .. 8 icao Standards and Recommended Practices (SARPs) .. 9 Recommended minimum qualifications .. 10 Types of TRAINING .. 11 Initial TRAINING .. 11 Aircraft type TRAINING .. 12 Differences TRAINING .. 13 Aircraft visit .. 13 Familiarization flight.

9 14 Recurrent TRAINING .. 14 Requalification programmes .. 15 Specific TRAINING methods .. 16 Appendix 1 to Chapter 1: Examples of requalification programmes .. 17 Appendix 2 to Chapter 1: Advance qualification programme .. 20 Appendix 3 to Chapter 1: Transferable TRAINING examples .. 21 Appendix 4 to Chapter 1: TRAINING programmes for use by multiple operators .. 22 Appendix 5 to Chapter 1: Group line indoctrination TRAINING .. 23 Appendix 6 to Chapter 1: European approach on aircraft type TRAINING .. 25 Chapter 2: TRAINING facilities and devices .. 27 Facilities and equipment for classroom-based TRAINING .. 27 Trainee to instructor ratio.

10 28 Representative TRAINING devices .. 29 SAFETY and emergency equipment .. 29 CABIN TRAINING devices .. 30 Emergency exit trainer .. 32 Fire-fighting .. 33 Water survival .. 33 Use of other operator or ATO TRAINING devices .. 33 Chapter 3: Competency-based approach to CABIN crew SAFETY TRAINING .. 34 Understanding competency-based TRAINING programmes .. 34 Benefits of competency-based TRAINING .. 34 Development of competency framework .. 35 Breakdown of the framework components.