CAC Transit Ride Guide 2015 - knoxcac.org

1 Who Can ride Knox County CAC Transit Knox County CAC Transit is a demand- response system that provides wheelchair- accessible and general public transporta- tion v to residents who live within Knox County ride . outside the City of Knoxville, v to those individuals who live within the City of Knoxville outside the KAT service area, v and to those City residents who are not served by the KAT fixed route system including persons who live too far from Guide . a bus stop or whose destination is not Please Contact Us! within the KAT service area.

2 The CAC Transit office is located at the Hours of Service Ross Building: v CAC Transit provides transportation ser- 2247 Western Avenue vices Monday through Saturday be- Knoxville, TN 37921. tween the hours of 5:00 AM and 9:00. PM. Mailing Address: v Some transportation (including sched- CAC Transit uled employment and special events,) is Box 51650. provided twenty-four (24) hours per day, Knoxville, TN 37950-1650. seven (7) days a week. v CAC Transit observes twelve (12) holi- days a year which are subject to limited Call: services.

3 (865) 524-0319. v Regular Office Hours are Monday through Friday, 7:00 AM to 5:45 PM . If you have questions or comments, please email: v Reservations are ONLY taken Monday through Friday, 8:00 AM to 4:45 PM. v Phone lines are answered during regular Visit our website: For Information, Call: business hours. If you call outside these hours, the phone will go to voice- mail and you will ONLY be able to leave (865) 524-0319. a message. How to Schedule Transportation Passenger Responsibilities Driver Responsibilities v Passengers must pay their fare upon v Drivers must wear their seatbelt while v CAC Transit provides door-to-door transportation services to the residents entering the vehicle.

4 The vehicle is in motion. of Knoxville and Knox County who live v Passengers must wear seat belts while v Drivers are not permitted to use cell outside the KAT service area. the vehicle is in motion. phones while driving. This means with or v You must talk to a representative to without a headset of any kind. v Passengers under four years of age schedule your trip no later than 11:00 must be transported in a child restraint v Drivers are required to assist each pas- the working day before your ap- seat. senger in and out of the vehicle.

5 Pointment. v Passengers who are disabled, in wheel- v Drivers are required to assist passen- v You must be ready for pickup at least chairs, or who need help in performing gers with packages. one (1) hour plus drive time before common tasks are allowed to have an scheduled appointment time. The v Drivers are not permitted to enter a pas- escort or attendant to assist them. The driver is not permitted to wait longer escort or attendant can ride without senger's home for any reason. than five minutes as he or she has charge. v Drivers are not responsible for lost or many other stops to make.

6 V There is no smoking, no chewing to- stolen items. v When you schedule your trip, tell the bacco, and no eating or drinking while v Drivers are not allowed to accept tips, representative what time you expect to inside the vehicle. gratuities, or gifts for any reason ever. return home. If you don't know in ad- vance what time you will need to be v Passengers are responsible for their v Drivers are not permitted to administer returned, call CAC Transit when you are own belongings. any medication or sign for any medica- finished. CAC Transit has a pickup win- tion at any facility or pharmacy.

7 V Passengers will maintain orderly con- dow of one (1) hour for all return trips. duct while inside the vehicle. No loud, v If at any time, you see a CAC Transit v The driver cannot stay with you during violent, or abusive conduct (verbal or driver not living up to any of the above your appointment or errand. physical) will be tolerated. responsibilities while he or she is repre- v The fare is $ per person each way. v Passengers carrying or using alcoholic senting the agency, please report him or This fare does not apply to customers beverages and/or illegal substances will her to the CAC Transit Manager at (865).

8 That qualify for other contract services not be permitted to ride . 524-0319. with CAC Transit . v Passengers' dress and hygiene should Non-Discrimination Statement v Canceling a ride : Call CAC Transit to be at a generally acceptable level that cancel your trip as soon as you know does not offend others. about your change in plans. If you don't Knox County CAC Transit is committed to call, the vehicle will make a wasted v Passengers should not tip or offer a gift maintaining an environment that is free of trip, which uses up limited funding.

9 Of any kind to the driver. discrimination. No persons in the United States shall, on the grounds of race, color, v Passengers should not talk to or other- age, sex, disability, or national origin be ex- wise distract the driver while he or she cluded from participation in, be denied the is driving. benefit of, or be subjected to discrimination under a program or activity receiving federal financial assistance from the Department of Transportation.