Catastrophe Support Brochure - Xactware

1 Catastrophe SupportXactware s Catastrophe Support360 ValueLong before the Catastrophe , your underwriting department can use Verisk Insurance Solutions Underwriting s insurance-to-value product, 360 Value, to valuate homes for policyholders using the same pricing database used to help settle claims. Valuation information may include inventory lists and important documents. All this information is ready to give you a significant head start when settling a claim. 360 Value can be used to valuate homes, condos, commercial buildings, and agricultural industry s leading estimation software is packed with features for any type or size of loss. Estimators can quickly sketch floor plans and graphically scope damaged items, attach photos, and print reports. Built-in inspections help catch and correct errors, and a wide variety of time-saving tools make detailed estimation faster than ever, even on complex and large allows estimators to select items by brand name, model, or item features.

2 When items are discontinued or obsolete, items of like kind and quality are suggested. Pricing is from trusted retailers with the source indicated to facilitate online fulfillment of replacement items. RCV and ACV are automatically a Catastrophe strikes and you ramp up to handle a new influx of claims, Xactware products and Xactware people are ready to help make the claims process as efficient and easy as possible. Valuate As a policy is sold or reviewed, an accurate replacement-cost value is determined using the same data used to settle more claims than all other pricing data combined. Assign When a loss is called in, assignments are sent to staff, independent adjusters, contractors, or other pros. Most of this process is automated. Estimate Repair costs are estimated using the industry s number-one estimating software and the number-one pricing data. Information for the original valuation can often be used to quickly compile the estimate. The estimate along with photos, notes, and audio files is sent back to the assigner.

3 Monitor Once an assignment has been sent, managers are immediately alerted if company standards are not being met. Managers see in real time exactly what work has been done and the current status of the claim. Manage Detailed reports help managers find potential problems and solve them as they are happening. Managers can see everything from company-wide trends to individual items in individual estimates. Settle Accurate, well-documented information leads to fair settlements and satisfied customers. Catastrophe WorkflowXactAnalysis The industry s most reliable network travels with your claims pros wherever they go. Send assignments to staff, independent adjusters, contractors, and other pros, and they send information back including estimates, photos, and even audio allows you to supplement your adjuster force with property estimators or independent adjusters at a moment s notice to help handle the overflow of incoming claims within a very short period of time.

4 XactAnalysis is connected to tens of thousands of independent adjusters and contractors who can be qualified for your program to ensure your claims are handled Catastrophe claims pour in, XactAnalysis gives managers the tools and reports they need to spot and catch errors as they are happening. XactAnalysis gives managers real-time reports of all claims activity in their jurisdiction. You can benchmark your experience against other industry leaders, view trend reports, or drill down to a specific item in a specific estimate to see what was done. Catching errors as they happen versus trying to correct the problem several months later gives managers unprecedented ability to control costs and produce efficient and fair settlements. XactAnalysis also provides real-time mapping tools to properly identify where your claims are located based on their geocode. This ensures the appropriate person is assigned to the claim. Knowing where your claims are located after a Catastrophe is crucial for having the correct number of adjusters valuation results, including attached Support is always available 24/7, 363 days a year (every day except Christmas and New Year s Day).

5 With Xactware s eService Center, get answers online through self-help, email, and live chat Xactware provides a wide range of training solutions, and its software comes with extensive training and helps. Xactware customers can choose animated training segments that walk through typical tasks, train online, take web-based instructor-led classes, or attend classes in person. Following most major catastrophes, Xactware holds local training seminars for both new and experienced customers. Xactware can also train your trainers. Xactware training can get your staff up and running much faster than you might think possible. For example, a major underwriter implemented Xactware software for 1,200 users. Full implementation was achieved in four months. Getting new customers up and running after a Catastrophe can be even and scope your estimate from the same Xactware Works for YouFully implemented Xactware software means more accurate and highly documented claims that are completed in less time.

6 The accuracy of floor plans, detailed estimates, proven pricing data, photos, and even recorded audio all help to reduce disputes and ensure you are reaching a fair settlement every time. Xactware software makes sure you spend less time getting there. A survey found that 46 percent of Xactware customers saved more than 15 minutes per estimate, 20 percent saved more than 30 minutes, and 11 percent saved more than an industry trends for the entire country or drill down to a particular state or Information Rumors of price gouging, shortages, and other problems usually hit immediately after a Catastrophe . Xactware helps you get a handle on pricing by performing daily research and analysis on the local market and, when needed, issuing special updates for the affected region(s). Xactimate users who receive direct assignments from XactAnalysis automatically receive the updated price lists with any new claims. Other users can quickly download price lists for most regions in North America from any computer with an Internet connection.

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