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1 IT 1 IT IT IT IT IoT IT BPR IT CIO IT IT BPR IT 26 26 - ( )1. = 2. = 3. = 4. 5. 100 2 2016 IT IT IT IT IT ( ) (n=171)

2 IT (2015 12 ( ) IT 3 2 IT IT IT IT 30% IT 40% 3 4)

3 5 SME IT SME POS IT 6 2016 6 2016 8 2016 9 IT IT IT IT 2/3 IT 8 IT B HP / IT IT C A 9 IT IT 28 12 19 29 1 17 654 620 34 417 351 232 433 266 288 191 273 360 ISO/IEC 27001(ISMS )

4 171 197 86 386 268 10 IT 29 1 27 29 2 28 7511 IT 5, 2, 1, 1, 6, 3, 3, 2, 1, 1, 3, 2, 2, 725 81 1319 195 1036 246 74 3835 321 53 60 105 20 45 66 104 99 105 235 231 1238 342 101 89 135 39 39 165 149 238 437 112 63 181 628 269 90 62 40 43 167 212 59 48 218 73 43 310 41 53 80 54 54 104 91 751111 IT 28 100 IT IT 100 IT IT 12 IT IT IT

5 BPR IT IT IT IT IT BPR 24 3 27 4% 33% 15% 14% 21% 7% 7% 4% 22% 14% 13% 24% 10% 12% 0%10%20%30%40% 16% 18% 19% 19% 28% 28% 29% 30% 49% 51% 52% 53% 0%20%40%60% 21 3 22 23 24 14 15 IT IT 16

6 99 17 44% 7% 5% 44% 1% IT 18 IT IT IT Pro3 19

7 20 4% 33% 15% 14% 21% 7% 7% 4% 27% 15% 14% 23% 9% 8% 5% 23% 13% 15% 20% 10% 14% 6% 12% 8% 11% 23% 14% 26% 0%20%40% 24 3 27% 28% 29% 29% 36% 38% 39% 39% 49% 51% 52% 53% 0%20%40%60% 27 21 IT HACCP ( )

8 22 i 25 40 23 20 25 30 35 40H12H14H16H18H20H22H24 H25 ICT 24 ICT C ICT ICT IT 25 HOPE Cloud Chart 26

9 IT 27 MeLL+ IT 28 29 50 29 (25 44 ) ( ) 1 2 25 44