Cirqa Technical Information - Welcome to the Heritage ...

1 Heritage Cirqa Technical Information Page 1 of 7 Heritage Cirqa Technical Information There are four main components to the Heritage Cirqa system: Heritage Cirqa Server: The library management system (LMS) including programs, settings and database. Heritage Cirqa Online: The web server for Heritage Cirqa s OPAC and Reader Account Information . Heritage Cirqa Client: Used to manage and operate the Heritage Cirqa server from a Microsoft Windows workstation either locally or via the internet. Web Access: Users access Heritage Online using a web browser from any compatible platform or device. In most installations, the Heritage Cirqa server and the Heritage Online Webserver are run on the same machine. Some institution policies will require the Heritage Cirqa Server to be inaccessible from an external network, and so the Heritage Cirqa Server and the Heritage Online Webserver can also be placed on two machines on separate subnets.

2 A Typical Heritage Cirqa System Installation Heritage Cirqa Technical Information Page 2 of 7 Putting Your Heritage Cirqa in the Cloud IS Oxford offer a reliable and secure Heritage Cirqa Hosting Service. Have your Heritage Cirqa server and Heritage Online hosted in a highly secured datacentre within the UK and managed by a team of Heritage Experts. Here are some of the key benefits: Rapid patching and updates: With direct access to hosted systems, our support team is often able to patch or update Heritage Cirqa installations at a mutually agreed time before updates are made publicly available and often without interruption to the customer. Better support access: When a customer reports a problem, resolution times are often around three times quicker due to our support team having direct access to and familiarity with their hosted system.

3 Furthermore, any requirement to involve local IT staff is minimised, because our support team can be the first port of call. Strong system security: Keeping customer systems safe and secure is of prime importance to us. Heritage Cirqa hosted servers are located in a highly secured datacentre here in the UK. With heavily restricted physical access, strong firewall protection, IP address filtering and tight access policies, we offer a very high level of protection. We use Windows Server 2012R2 (Server Core Edition) for extra security, efficiency and with regular OS updates and active Virus Protection for complete peace of mind. Sophisticated and robust backups: Heritage Cirqa hosted systems are supported by a sophisticated backup facility with two independent procedures which include the following functions: off-site backup, 256 AES encryption, validation checks and automated failure notification.

4 We know exactly which folders and files require backing up and retain multiple copies through time, so we are almost certainly able to restore data required by the customer from any point in the previous 12 months. Automated monitoring: We have dedicated staff assigned to each hosted system. Automated monitoring and notification alerts are brought to our attention within minutes of a system not behaving properly and our team can fix problems quickly, often before the customer even knows they have occurred. Some examples from the past twelve months include runaway banded reports, services requiring a restart, web filtering, data corruption and lookup issues.

5 Consistent service: Hosted customers are supplied with their own dedicated virtual server and enjoy the benefits of single-purpose servers, devoted purely to running Heritage Cirqa and Heritage Online. There is no conflicting software, no unnecessary upgrades, no server relocation or redeployment. We guarantee 99% server uptime and a maximum of 3 working hours of unscheduled system downtime per year. Visit for more Information . Heritage Cirqa Technical Information Page 3 of 7 Heritage Cirqa Server The Heritage Cirqa server is the backbone to the Library Management System and needs to be reliable, secure and with strong monitoring and backup systems. System down-time needs to be kept to a minimum and access (whether physical or remote) to this server should be strictly limited.

6 As such, IS Oxford recommends that your Heritage Cirqa server be single-purpose, dedicated to your Heritage Cirqa System. Many customers are finding that IS Oxford s hosting service provides a more reliable and secure service than they could deliver if hosted on-site. Minimum System Requirements: Either a physical or virtual Server Windows Server: 2012 or newer IIS or newer From 1Gb free hard disk space depending on the size of your catalogue and associated files (approximately 20Mb per 1,000 catalogue records) 2Gb RAM 2 processor cores Heritage Cirqa can co-exist with other database systems such as SQL as it comes with its own unique database system. Heritage Cirqa can be run on virtualised hardware; particularly desirable if it allows Heritage Cirqa to be installed on its own dedicated server.

7 Heritage Cirqa Server Licensing: Heritage Cirqa licensing is based on concurrent access. A distinction is made between full access licences and Heritage Online licences. Full licences provide access to all Heritage Cirqa functions for those with the appropriate security level. One full licence is provided as part of the core Heritage Cirqa software, so if, for example, a library required five concurrent staff licences they would only need to purchase four additional full licences. Additional user licences can be purchased at any time if required. Minimum Windows Features Required: Web Management Tools IIS Management Console Common HTTP Features Default Document Security Request Filtering Basic Authentication Windows Authentication Application Development.

8 NET Extensibility CGI ISAPI Extensions ISAPI Filters .NET Framework Features .Net Framework (includes . and ) .NET Framework Features .NET Framework WCF Services TCP Port Sharing Heritage Cirqa Technical Information Page 4 of 7 Heritage Online Web Server This is usually the same computer as the Heritage Cirqa server above. If you require a different server for your external facing webserver, the following is required to run the Heritage Online Webserver. Minimum System Requirements: Either a physical or virtual Server Windows Server: 2012 or newer IIS or newer From 1Gb free hard disk space depending on the size of your catalogue 1Gb RAM The IIS App Pool used for the Heritage Online website requires.

9 NET and 32bit applications enabled. Heritage Online Licensing: Heritage Online has four different licensing options: NB. The licensing arrangements for Schools using Heritage Online are slightly different. Please contact for further Information . Unlike the licensing arrangements for Heritage Cirqa , Heritage Online will not prevent access to additional enquirers over and above the suggested number of concurrent accesses. Instead it will offer a slower search facility for those users. This would be acceptable if, for example, a library normally only had a handful of concurrent enquirers but ran induction courses occasionally, where there might be significantly more concurrent users than normal.

10 In a teaching situation the speed of retrieval would be less important, and it prevents the library having to upgrade to a larger configuration just to cater for these odd occasions. Heritage Online contains logs that provide Information about the number of concurrent enquirers that have been using the system, so libraries can regularly check that they are offering the correct configuration (it is possible to upgrade to the next level at any time). Minimum Windows Features Required: Common HTTP Features Static Content Default Document Application Development .NET Extensibility ISAPI Extensions ISAPI Filters Security Request Filtering Web Management Tools IIS Management Console .NET Framework Features.