Example: barber

CISCO JABBER AND FINESSE LOGIN TO TAKE CALLS - toucan.site

CI SCO JABBER AND FINESSE LOGIN TO take CALLS Two step process STEP 1) Log into CISCO JABBER Double click to launch JABBER from the icon on your desktop Enter LOGIN ID Only for the first time after that just , no Click Continue Enter password as P@ssword1 Once you have successfully logged in, you can check the Automatically Sign-in box on the JABBER LOGIN page so you do not have to enter your credentials each time STEP 2) Log into FINESSE Launch FINESSE webpage (Open Internet Explorer and paste the link) :8445/desktop Enter ID same as JABBER Enter Password same as JABBER Enter Extension key in your extension Click Sign In CHANGE STATE You will initially be in Not Ready Select the drop down arrow beside Not Ready and select Ready to be ready to take CALLS You can go from Not Ready to Ready You can go from Ready to Not Ready To logout you must be in Not Ready Select Sign Out to logou

CISCO JABBER AND FINESSE LOGIN TO TAKE CALLS . Two step process . STEP 1) Log into Cisco Jabber. Double click to launch Jabber from the icon on your desktop

Tags:

  Cisco, Call, Take, Login, Jabber, Cisco jabber and finesse login to take calls, Finesse

Information

Domain:

Source:

Link to this page:

Please notify us if you found a problem with this document:

Other abuse

Transcription of CISCO JABBER AND FINESSE LOGIN TO TAKE CALLS - toucan.site

1 CI SCO JABBER AND FINESSE LOGIN TO take CALLS Two step process STEP 1) Log into CISCO JABBER Double click to launch JABBER from the icon on your desktop Enter LOGIN ID Only for the first time after that just , no Click Continue Enter password as P@ssword1 Once you have successfully logged in, you can check the Automatically Sign-in box on the JABBER LOGIN page so you do not have to enter your credentials each time STEP 2) Log into FINESSE Launch FINESSE webpage (Open Internet Explorer and paste the link) :8445/desktop Enter ID same as JABBER Enter Password same as JABBER Enter Extension key in your extension Click Sign In CHANGE STATE You will initially be in Not Ready Select the drop down arrow beside Not Ready and select Ready to be ready to take CALLS You can go from Not Ready to Ready You can go from Ready to Not Ready To logout you must be in Not Ready Select Sign Out to logout (located at right side of FINESSE window) If you press Not Ready while on a call you will be a pending Not Ready state till your call is completed.

2 ANSWER A call You must be in Ready state to answer a call There are 2 modes programmed for different user groups Auto Answer Off, Auto Answer On If Auto Answer is enabled, the call will be answered on your FINESSE desktop on its own. Ensure you are always ready with your headset. With Auto Answer not enabled, the call will present to the desktop Press the green Answer button to answer the call The queue, queue # and caller s information will appear (where available) HOLD Press to place a call on hold press Hold Press Retrieve to take a call off hold MAKE A call Dial Pad Click Make a New call Your dial pad comes up automatically Enter the # in the telephone # field and click call You may use your numeric keys on your keyboard or click the digits in the dial pad window with your mouse MAKE A call Phonebook Click Make a New call If you have access to a pre-programmed Phonebook you may select an entry from the searchable Phonebook instead Upon selecting an entry.

3 The # populates on the dial pad Click call to place the call CONSULT Consult is used to Transfer a caller or create a Conference call Press Consult Original party is placed on hold by the system In the dial pad telephone # field, enter the # you wish to consult with KEYPAD Used to send touch tones to a system requiring it for access such as an automated attendant or voicemail system On an active call , click keypad icon Click the keys on the keypad keyboard keys do not work here Click Keypad icon to close the keypad once done REASON CODES - OPTIONAL Some agents may be required to enter codes related to.

4 A call you are working on Wrap Up Their Not Ready Time Not Ready Code The reason you are Signing Out Sign Out Code Upon entering a Not Ready or Sign Out state, select the code which is applicable to what you are doing from the drop down window During an active call , click Wrap Up and select the code which applies to the type of call you are on REAL TIME / LIVE DATA DISPLAYS Agents have windows that by default populate with information regarding the Team they are on, whether there are CALLS waiting in queue and a view of their own statistics for the day. The display is for today only. HOME PAGE - Agent CSQ Statistics Report Agent Team Summary Report MY STATISTICS PAGE - Agent Statistics Report Agent State Log Report


Related search queries