Cisco Unified CallManager Express User Guide for …

1 user GuideCisco Unified CallManager ExpressUser Guide for Cisco Unified IP Phones 7905/7912, 7906/7911,7940/7960, 7941/7961 (SCCP)1 Overview2 Operating Your Phone3 Phone Features and Functions List21 OverviewThis Guide provides phone, soft key, and features descriptions for the following Cisco Unified IP Phone models: 7905/7912 7906/7911G 7940/7960 7941/7961 Cisco Unified IP Phone 7905G/7912 and 7906/7911 GPhysical LayoutThe Cisco Unified IP phones 7905/7912 and 7906/7911 phones are single-line phones. The 7906/7911 phones provide a higherresolution display than the 7905/7912 phones, and are similar in IP phone model typeShows the Cisco IP phone model screenDisplays information such as line/call status, phone number, and soft key keysEngages the functions displayed on the corresponding LCD buttonScrolls through text and selects features that are displayed on the LCD screen.

2 Providesshortcut access to the Speed Dial menu when the phone is buttonProvides access to phone Your PhoneThis section shows how to use the connectors on your Cisco IP buttonPlaces an active call on hold. Resumes a held like a traditional telephone buttonIncreases or decreases handset volume and on-hook ring with indicator lightFunctions like a traditional port (10 BASE-T)4 Cisco power supply (optional)2 Handset port5 Power cable with wall socket plug3DC adapter port (DC48V)NameDescription25413916374 Adjusting the Handset RestWhen you connect your phone, you can adjust the handset rest so that the receiver will not slip out of the cradle. Use thefollowing method to adjust the the handset aside and pull the square plastic tab from the handset the tab 180 the tab back into the handset rest. An extension protrudes from the top of the rotated tab. Return the handset to thehandset Unified IP Phone 7960G, 7940G, 7961G, and 7941 GThe Cisco Unified IP phones 7940/7960 and 7941/7961 are multiline phones.

3 The 7940 and 7941 have two lines; the 7960 and7961 have 4 lines. The 7941/7961 phone provides a higher resolution display than the 7940/7960 phones, and are similar LayoutNameDescription1 Cisco IP phone model typeShows the Cisco IP phone model screenDisplays information such as line/call status, phone number, and soft key or speed-dial buttonOpens a new line, speed-dials a phone number, or ends a call. The Cisco Unified IPPhone 7940G has two lines, and the Cisco Unified IP Phone 7960G has six adjustmentAllows you to adjust the angle of the phone buttonProvides access to phone ? buttonNot in buttonProvides access to phone settings such as display contrast and ring buttonToggles the speaker on and buttonToggles mute on and buttonToggles the headset on and buttonIncreases or decreases handset, headset, ringer, or speakerphone buttonProvides access to phone buttonProvides access to a message buttonScrolls through text and selects features that are displayed on the LCD like a traditional telephone keys buttonsEngages the functions displayed on the corresponding LCD with indicator lightFunctions like a traditional handset and provides message waiting indicator light andmessage-waiting (stutter) Your PhoneThis section show how to use the connectors on your Cisco IP adapter port (DC48V) for phones notprovided with inline power5 Access port (10/100 PC)

4 For connectingyour phone to your computer2AC-to-DC power supply6 Handset port3AC power cord7 Headset port4 Network port (10/100 SW) for connecting to thenetwork8 Footstand buttonAUXDC48V10/100 SW10/100 PC+113656283456717 Adjusting the Handset RestWhen you connect your phone, you can adjust the handset rest so that the receiver will not slip out of the cradle. Use thefollowing method to adjust the the handset aside and pull the square plastic tab from the handset the tab 180 the tab back into the handset rest. An extension protrudes from the top of the rotated tab. Return the handset to thehandset Key DescriptionsYour Cisco Unified IP phone is equipped with soft keys for call features and options. soft keys are displayed along the bottomof the LCD screen and are engaged using the corresponding buttons. Soft keys can change according to the state of the is a comprehensive list of soft keys offered on these Cisco Unified IP Phones.

5 Functions depend on your KeyDescription<< or >>Navigates to edit characters. Use the backspace soft key to erase digits that were entered the current edits. For instance, adding an entry to your personal your administrator on the use of this soft an entry to the personal character input mode from numeric to an incoming the call without allowing you to speak to the transfer recipient (known as a blind transfer).CallbackNotifies callers that the called line is the last all directory callers to a conference all entries in the personal selected the displayed access to phone and disables the Do-Not-Disturb the LCD screen a number and activates the cursor for a number and activates the cursor for the current from the current selection or hookflash functionality for three-way calling and call waiting services provided by the PSTN orCentrex picks up calls to a phone number that is a member of a pickup an active call on hold.

6 Resumes a held PIN-controlled access to restricted phone features. Contact your system administrator for the local voice-mail the user to switch from the handset to the speaker to listen to a call the user to switch from the speaker to the handset and continue talking on the through additional soft key options (for example, use themore soft key to locate the Number softkey).MuteToggles muting on and a new line on the speakerphone to place a character input mode from alphanumeric to the calls to a location from which the call can be retrieved by anyone in the picks up calls to another the ring sound the last number the entries in the Personal your system administrator on the use of this soft to an active the last a search in the local the highlighted access to phone settings such as display contrast, ring volume, and ring selected calls to an alternate the LCD screen alphanumeric characters for call KeyDescription (continued)92 Operating Your PhoneThis section describes how to operate your Cisco Unified IP phone.

7 Because there are differences in phone and site configuration,not all features and procedures described here may apply to your phone. Consult your system administrator for moreinformation. This section includes: Basic: Place a Call, page 9 Speakerphone: Place a Call, page 10 Headset: Place a Call, page 10 Answer a Call, page 10 End a Call, page 10 Redial a Number, page 10 Hold a Call, page 10 Mute a Call, page 11 Manage Call Waiting, page 11 Retrieve Voice-Mail Messages, page 11 Call-Blocking (Toll Bar) Override, page 11 Transfer a Call, page 12 Forward All Calls, page 12 Conference Calls, page 12 Place a Call from Your Local Directory, page 13 Program Personal Speed-Dial Buttons, page 14 Place a Call from Your System Speed-Dial Directory, page 14 View Call History, page 14 Place a Call from Call History, page 15 Clear Call History, page 15 Use Audio Paging, page 15 Use the Intercom Feature, page 15 Activate Do Not Disturb, page 16 NoteIn the following procedures, you may be required to enter information using the keypad.

8 Press the backspace (<<) softkey to erase digits that were entered : Place a CallTo place a call, use one of the following methods: Lift the handset and dial the number. Dial the number and then lift the handset. Press the line button for your extension, dial the number, and then lift the handset. Press any available button, dial the number, and then lift the handset. Press theNew Call soft key, dial the number, and then lift the handset. Press a speed-dial button and then lift the handset. If you have selected a number from a directory, press theDial soft key, and then lift the : Place a CallTo place a call using the speakerphone, use one of the following methods: Press the speakerphone button and perform the steps for placing a basic call, and do not lift the handset. Perform the steps for placing a basic call and do not lift the switch to handset operation, just lift the : Place a CallTo place a call using a headset, press the heasdset button, then perform the steps for placing a basic call, and do not lift switch to handset operation, just lift the a CallTo answer a call, use one of the following methods: Lift the handset.

9 If you are using a headset, press theHeadset button. If necessary, press the line button to select between incoming calls. To use the speakerphone, press theAnswer soft key or theSpeaker a CallTo end a call, use one of the following methods: Hang up the handset. If you are using a headset, press theHeadset button or theEndCall soft key. If you are using the speakerphone, press theSpeaker button or theEndCall soft a NumberTo redial the most recently dialed number, use one of the following methods: Lift the handset and press theRedial soft key. Press theRedial soft key to dial using the a CallTo place a call on hold while on the call, press theHold soft retrieve a held call, press theResume soft multiple calls are on hold, use theNavigation button to select the desired call before you multiple calls on multiple lines are on hold, press the line button for the line that you want to pick up.

10 The active call on theother line is automatically put on the hold feature can generate music or beeps, avoid using hold when dialed into a remote conference three-party conferences that are created locally on your phone can safely be placed on hold without introducingmusic or beeps into the a CallTo mute a call, press theMutebutton. TheMute button lights, indicating that the other party cannot hear deactivate the mute function, use one of the following methods: Press theMute button again. Lift the handset if you are using mute with the Mute feature does not generate music or Call WaitingIf you are on a call when a second call comes in, you hear a call-waiting tone or see a flashing indicator light on the handsetrest, depending on the configuration of your answer the new call on the same line, use the following theNavigation button to select the theAnswer soft key to answer the call.