COMPLETE & ACCURATE DISPATCH CHECKLIST …

1 COMPLETE & ACCURATE DISPATCH CHECKLISTDon't assume, be thorough! It really works!ObtainALLnecessary information from the customer . Make SSAFETAFETYYthe number one priority on each and every DISPATCH ! Billing infBilling inforormatmation:ion:name, COMPLETE address, phone #, contact name. VVererify Dify Debtebtoror::contact the A/Rec Dept to determine if the account isalready assigned to an agent. VVererify Custify customer Cromer Credit:edit:contact the A/Rec Dept. PicPickup Information:kup Information:shipper name, COMPLETE address, phone #, contactname, type of trailer requested, directions, numbers that are needed for thefreight to be released, the time and date of pickup. If more than one pickup isto be made, the information for each pickup should be COMPLETE . FFrreight Description:eight Description:commodity, hazmat, high value, high risk, weight, dimensions & number of pieces. Make sure you understand Special Instructions or requirements and alwaysget the specifics.

2 Ex: check calls, operator labor, lumper, tarp, straps, loadlocks, ramps, serial #, model #, # of pieces, stops, exclusive use, expeditedservice, permit requirements, requirements for canadian movements, vehicle inspections, condition reports BEST SURPRISE IS NO SURPRISE! Consignee Information:Consignee Information:consignee name, COMPLETE address, phone #,contact name, directions, specific delivery instructions and date and time ofdelivery. If more than one delivery is to be made, the information for eachstop needs to be COMPLETE . VVerify Rate and erify Rate and TTotal Miles:otal Miles:determine rate using proper pricingschedule, contract, tender or obtain a signed rate confirmation. Calculatemiles making sure to include additional miles related to extra pickups anddeliveries. Fax rate confirmation back to Billing Dept (800-284-7599). PPost ost AAvvailable Load(s):ailable Load(s):using load information, post load(s).

3 Jones Motorexpects that loads posted daily in the system will be COMPLETE and that COMPLETE & ACCURATE INFORMATION will reduce late pickups and deliveries, claims, accidents JONES MOTOR EX 03(00) DISPATCH LOAD: Does owner/operator have the correct trailer type and all necessary equipment to haul the load? VVerify trerify trailer #ailer #on each and every load and enter correct trailer number. If a brIf a broker trucoker truck is used:k is used:verify in the Carrier Maintenance Screenand secure a Carrier Rate Confirmation Sheet. If you are unsure call theCarrier Settlements Dept. SecurSecure at least one form of communicatione at least one form of communicationfrom the owner/operator. Maintain contrMaintain control of yol of your load. Load Load VVariances:ariances:Let the owner/operator know that the information that you have given them is ACCURATE and should they find any variance from what you have dispatched, they should contact you immediately.

4 FFrreight Bill:eight Bill: DISPATCH load - refer to ACT Manual. AdvAdvances:ances:Determine with owner/operator if advance is to be obtained. Questions:Questions:Verify that the owner/operator has all information and understandsfully all requirements. Time spent here could save you time and hassle in the end! REMIND THE OWNER/OPERATOR THAT THEIR PRO NUMBER, UNIT #, AND NAME SHOULD BE LEGIBLE ON ALL PAPERWORK FOR EACH LOAD AND MUST BE SENT IN AS SOON AS POSSIBLE AFTER THE LOAD IS COMPLETED. EXCEPTIONS: Late PicLate Pickup or Delikup or Delivverery: y: Owner/Operators must notify Dispatchimmediately. Damage or Claim:Damage or Claim:Contact Risk Management Dept immediately after occurrence. High High VValue Loads:alue Loads:Contact Sales Admin for additional insurance quote. High Risk Loads or Haz Mat:High Risk Loads or Haz Mat:Call Safety Dept. Accident:Accident:Call Risk Management Dept. JONES MOTOR EX 03(00)