CompTIA Certification Testing FAQs - Pearson VUE

1 CompTIA Certification Testing faqs General 1. What exactly is the change that CompTIA is making in its test delivery program? Effective July 9, 2012, CompTIA exams are delivered exclusively with Pearson VUE via their worldwide network of more than 5,000 Testing centers. CompTIA Certification exams are no longer available at Prometric Testing centers. Pearson VUE has been delivering CompTIA exams since 2003. 2. Why is CompTIA changing its test delivery program? We want to simplify the overall Testing experience. Moving to Pearson VUE for exclusive worldwide delivery of CompTIA exams will provide our candidates with one point of contact to serve all of their Testing needs. 3. Who is Pearson VUE? Pearson VUE is an existing partner of CompTIA that delivers exams through the world s most comprehensive and secure network of test centers in more than 165 countries.

2 Pearson VUE is a business of Pearson (NYSE: PSO; LSE: PSON), the international education and information company, whose businesses include the Financial Times Group, Pearson Education and the Penguin Group. Testing 1. Where are Pearson VUE Authorized Test Centers located? Pearson VUE currently has more than 5,000 Pearson VUE Test Centers in more than 165 countries, including several hundred company owned and operated Pearson Professional Centers. You can find a Pearson VUE Authorized Test Center near you by visiting the Pearson VUE website and using its Test Center Locator. 2. Does Pearson VUE offer all CompTIA Certification exams? All CompTIA tests are available at Pearson VUE test centers. 3. Are Pearson VUE s Testing requirements the same?

3 Yes. Because CompTIA sets the Testing requirements for its exams, the requirements at Pearson VUE will continue to be the same. 4. Are the CompTIA exams on the Pearson VUE system different? No, the exams are exactly the same they look the same and are scored exactly the same. 5. Will the test fees change? No, test fees are set by CompTIA and will remain the same at Pearson VUE. 6. How can I register for an exam at Pearson VUE? Appointments may be made in advance or on the day you wish to test, subject to availability. Pearson VUE offers a variety of scheduling options: online scheduling, scheduling by phone and scheduling directly through the test center. 7. Can Pearson VUE sites accommodate candidates with special needs?

4 Yes, Pearson VUE and CompTIA allow accommodations to candidates who are identified as having special needs. If you need additional time to complete your exam or another accommodation, please contact our American Disability Association (ADA) Accommodations number at: 1-800-466-0450. Scheduling an Exam 8. What if I already have a CompTIA exam scheduled with Prometric? If you had a test scheduled to take place on or before July 8, 2012, then no action is required. If you had an exam scheduled with Prometric after the cut-over date of July 9, 2012, you must reschedule your exam with Pearson VUE. 9. I bought a Prometric voucher but have not scheduled my exam yet, what do I do? Pearson VUE is accepting Prometric exam vouchers for CompTIA exams.

5 Candidates only need to provide the Prometric voucher number when registering for their exam with Pearson VUE. 10. How do I schedule a CompTIA exam with Pearson VUE? Appointments may be made in advance or on the day you wish to test, subject to availability. Pearson VUE offers a variety of scheduling options: online scheduling, scheduling by phone and scheduling directly through the test center. Vouchers Will I be able to use Prometric vouchers that I have already bought? Existing Prometric vouchers for CompTIA exams may be used to schedule an exam with Pearson VUE. Pearson VUE is accepting Prometric exam vouchers for CompTIA exams. Candidates only need to provide the Prometric voucher number when registering for their exam with Pearson VUE.

6 Reasons why a voucher may not be accepted: The voucher number is being entered incorrectly The voucher is trying to be used in a country/region it is not valid for The incorrect exam code is being used The voucher is expired or has already been used The test date chosen is beyond the voucher expiration date (exams must be taken prior to the expiry date) If none of these reasons above correct the problem: In the normal course of registering for your CompTIA exam, the team at Pearson VUE will begin the process of assisting you with any issues you may experience, including voucher issues, and will begin this process for you, including contacting CompTIA . You can, if you still think necessary, visit the CompTIA Customer Support Center and open a ticket - you must select the ticket type 'Prometric Voucher Issues' and provide the voucher number, expiration date, exam type and origin of voucher.

7 If your voucher expires in less than seven business days, you can call our Customer Support line at 1-866-835-8020 and ask for assistance. Please be prepared to provide the voucher number, expiration date, exam type and origin of voucher. Vouchers that are not expiring in less than 7 business days will be asked to open a ticket. My Account 1. What will happen to my records and Testing history with Prometric? All records and Testing history are the property of CompTIA , and this information will remain with CompTIA . Likewise, all new records created through Pearson VUE Testing will be forwarded to CompTIA for processing and storage. All CompTIA historical Testing data is available to candidates through the candidate online tool at: 2.

8 I already have taken and passed one of the two exams required to earn a CompTIA Certification at a Prometric Test Center. Can I take the second exam at Pearson VUE, and if I pass, earn my CompTIA Certification ? Yes. You simply contact Pearson VUE and schedule your next exam. Because all previous and future results are the property of CompTIA , this will not affect existing certifications or Certification paths. If you already have taken a CompTIA exam, we recommend that you provide your CompTIA Career ID when registering for your exams with Pearson VUE. 3. I have taken all my previous CompTIA exams with Prometric. Will all my new Pearson VUE exams be added to the same record or will I now have different records?

9 You will have only one record in our CompTIA database. To make sure a new record is not created when you take your exam with Pearson VUE, please provide Pearson VUE with your CompTIA Career ID when you register for an exam. 4. I discovered that I have duplicate records in CompTIA s database. How can I get these merged? Please contact CompTIA at and log a ticket requesting a merge. 5. I took my exams through Prometric and it is not located in my record. Now what? We will need your score report and CompTIA will work with Prometric to locate your exam record. Please contact CompTIA at and log a ticket requesting assistance with locating your record. 6. If I did not pass my exam at Prometric before the cutover date, will I still need to wait 14 days before retaking the exam at Person VUE?

10 Yes. The retake policy remains in place. If you failed a proctored exam at Prometric, you will need to wait 14 days before retaking the exam at Pearson VUE. More Information If I have additional questions, whom may I contact? Check back to this site frequently as CompTIA will be updating this list of faqs . If you don t find the answer to your question and would like to contact a member of our support team, please open a ticket and one of our representatives will be happy to assist you. Updated 7-23-2012