ConnectingRemotely! via!the!Citrix!Access! …

1 2011 Connecting Remotely via the Citrix Access Gateway (CAG) Version ** The CAG is intended for users with OE equipment only. Users with GFE must still use RESCUE as their VPN solution. ** All VISN 11 s taff currently using their own computer equipment (OE) to access the One VA V PN will gain a ccess to the Citrix Access Gateway through the V ISN 11 CAG. Beginning June 30, 2011, you will no longer be a ble to access V A resources via One V A V PN. VISN 11 s taff with issued Government furnished computers ( GFE) must u tilize VA RESCUE to access V A resources. Original document created b y Region 3 \\ V ISN 7 Veterans Affairs 3/28/2011 Modified for use in Region 3 \\ V ISN 11 5/17/2011 Table of Contents IMPORTANT NOTICE.

2 3 Installation:.. 3 3 Connecting to the Citrix Access Gateway ( CAG): .. 4 Troubleshooting .. 7 Accessing the CAG for VISN 8 Connection to V A resources:.. 8 Connection to the CAG can b e accomplished in two 8 Logging Off .. 12 Printing: .. 13 Saving files:.. 13 PKI .. 14 CAG Support:.. 14 Appendix A .. 15 Supported Operating Systems for Citrix Access Gateway: .. 15 To utilize the Citrix Online Plug- in for Windows .. 15 To utilize the Citrix Online Plug- in for Macintosh and 15 Appendix B .. 16 Creating a Shortcut to the Citrix CAG on your d esktop: .. 16 2 IMPORTANT NOTICE: All VISN 11 staff currently using t heir own computer e quipment (OE) t o access t he ONE V A V PN will now gain access t o V A resources t hrough t he VISN 11 CAG (Citrix Access Gateway).

3 Beginning June 30, 2011, you will no longer be able t o access V A resources via ONE VA VPN. VISN 11 staff with issued Government furnished computers (GFE) must utilize V A RESCUE to access VA resources. Installation: Prerequisites See Supported Operating Systems' in Appendix A b elow prior to connecting. Verify TLS is enabled in your web browser o For Internet Explorer Open Internet Explorer > Go to Tools > Internet Options > select the Advanced Tab > In the Settings' b ox, under the S ecurity s ection, you should see 'Use TLS ' > verify the option is checked'. Add *. ' to trusted sites (required for Internet Explorer 9) **NOTE: If you are using GFE (government furnished equipment) this step should be skipped.

4 O Open Internet Explorer. Click on Tools (Menu bar) OR Gear icon (in Internet Explorer 9). Click on Internet Options' > click the Security tab' > select Trusted Sites' > click Sites' >. 3 In Add this website to the zone:' type *. ' > select Add' > select close' > select OK'. Connecting to the Citrix Access Gateway (CAG): Type one of the following URL's into your web browser: Enter your DomainName\UserName ( vha11\vhadayxxxxxx) and password > s elect 'Logon'. The 1st time you connect, you will be prompted to install the Citrix Client. If prompted > check 'I agree' > select 'Install' ( NOTE: this Add- on d oes not require administrative privileges to run. If you are not prompted to install and this is your first time connecting, you may have to manually install the Citrix plug- in.)

5 Manual installation instructions can be found in the Troubleshooting' section of this document). 4 When prompted, s elect 'RUN'. Once complete you will see 'Installation complete successfully' > select 'OK'. "Once the software is installed, the Internet Explorer informational bar may appear at the top. Click on the bar and s elect Run ActiveX Control" (Note: If your web browser locks up, restart your web browser). Select a folder with the application to execute > once you select an application you will b e presented with the 'VA Security Warning' logon banner > select 'OK'. When prompted for "An online application is attempting " > s elect 'Permit use'. 5 6 Troubleshooting ERROR 1: An error occurred while trying to access the requested resource is displayed when attempting to launch an application.

6 Resolution 1: Manually d ownload and install the latest Citrix p lug- in for your operating s ystem. Manually install the Citrix Online Plug- in: Go to h > in the Left navigation pane, mouse over 'Media' > s elect 'Citrix Media' > s elect the plug- in compatible with your Operating S ystem OR Got to > select Client Center > s elect your Operating S ystem > download and install the 'Citrix Online plug- in - web' Error 2: General connection issues. Resolution 2: (a) S ee Supported Operating Systems for Citrix Access Gateway in Appendix A (b) Uninstall the current version of the Citrix online p lug- in and re- install. Error 3: You receive The page cannot b e d isplayed when a ttempting to connect to the s ite ( ) Resolution 3: Enable TLS version Click h ere for instructions.

7 Error 4: Application Launch Fails after Upgrading to Internet Explorer 9 Resolution 4: s ee 7 Need more help? Accessing the CAG for VISN 11 Connection to V A resources: Connection to the CAG can b e accomplished in two ways. 1. Typing one of the following URL's into your browser: 2. Via a shortcut on your d esktop. You can create a shortcut on your desktop d irecting you to the most frequently used connection site which would b e, for V ISN 11, Instructions for creating a desktop shortcut are included in Appendix B. You will be prompted for your login credentials. 8 Enter your DomainName\UserName ( vha10\vhadayxxxxxx) and password > s elect 'Logon'. The following will display while connection is in progress.

8 You will be directed to the Main Menu: 9 There are common items on the Main Menu, which are a vailable to a ll users. These are MS Communicator Web Link, MS Office applications, including Outlook, VISN 11 V istA (Attachmate Reflections for each site in VISN 11), V isio, Adobe Acrobat, and ProClarity. We have a lso added published connections to your main mapped drives. Also included on the desktop are subfolders for each facility in V ISN 10. Each folder contains site Specific connection to CPRS, a s well as a link to the facility intranet homepage. 10 Once you s elect an application to use, like MS Word, for example you will be presented with the 'VA Security Warning' logon banner **NOTE** You will see the following four screens each time you open a new application on the CAG.

9 > s elect 'OK'.. If prompted for "An online application is a ttempting " > select 'Permit use'. A Citrix MesageBox will display for the application you are running: 11 Your logon Script will now execute. your application will now s tart: Logging Off When finished with your s ession, you must log off. Please click the Log Off icon in the upper right corner: You will then s ee the following s creen. At this point you are logged off of the CAG: 12 Printing: Printing is not currently permitted w hile connected t o the CAG. You will not be able t o print to your local home printer or V A printers at t his t ime. V A is currently reviewing policy on t his matter. Saving files: You will be able to save files to your home drive from CAG based applications.

10 To save, s elect FILE/SAVE AS You will see the following: Click Yes. The Save As screen will appear: 13 You will select your home drive, and type in the file name and click Save You may a lso s elect your S ervice drive (S) or your p ublic drive (P). PKI At this time the use of PKI certificates is not supported on the CAG. Information will b e forwarded when this function is a vailable. CAG Support: As with the old One VA VPN, Support is not available for problems on your personal PC, If you e ncounter problems with logging in to the CAG, you m ust contact t he National VPN Help desk at 1- 800- 877- 4328. For issues with launching applications, please contact your local Site help desk for support.