Consumer Lending Group - Wells Fargo

1 Consumer Lending Group Avid Modjtabai, Senior EVP, Consumer Lending and Operations Shelley Freeman, EVP, Consumer Credit Solutions Dawn Martin Harp, EVP, Dealer services Franklin Codel, EVP, Home Lending May 24, 2016 2016 Wells Fargo & Company. All rights reserved. Business Overview Consumer Lending Group (CLG) Wells Fargo 2016 Investor Day Consumer Lending Group 2 Home Lending Mortgage and Home Equity #1 retail lender (1) #1 Correspondent lender (1) #1 Jumbo lender (1) #1 Mortgage servicer (1) households $ Residential servicing portfolio (1) $ in 2015 originations $ Jumbo loans (2)

2 $ Home equity loans Unsecured Lending Credit Card General Purpose Credit card households retail services households $ in 2015 POS transactions $ Credit card loans 18,000 retail services merchants Personal Lines and Loans Personal lines & loans households $ Personal lines and loans Student Lending #2 Private student lender (3) 676K Student Lending households $ Private student loans Auto Lending Dealer services #1 Used auto lender (4) #2 Overall auto lender (4) households $ Indirect auto loans $ Commercial auto loans (5) 14,000+ Dealer relationships Direct Auto 242K households $ Direct auto loans Business overview All household data as of Dec 2015.

3 All portfolio balances as of period end 1Q16, unless noted. (1) Source: Inside Mortgage Finance, FY2015 as of Jan 2016. (2) Jumbo loans originated post February 2009. (3) Source: MeasureOne, Jan Dec 2015, as of Jan 2016. (4) Source: Autocount, rolling 12 months, as of Feb 2016. Based on annual findings, excludes leases. (5) Included in the company s C&I portfolio. Wells Fargo 2016 Investor Day Consumer Lending Group 3 Experienced leadership team Avid Modjtabai Consumer Lending Group 23 years at Wells Fargo Franklin Codel Home Lending 23 years at Wells Fargo Mortgage origination for sale Portfolio Lending (jumbo loans, home equity) Mortgage servicing Capital markets Credit card (General Purpose, Co-brand, and retail services ) Personal Lending Group .

4 - Student Lending - Personal lines and loans - Direct auto Shelley Freeman Consumer Credit Solutions 20 years at Wells Fargo Indirect auto Lending Commercial auto Dawn Martin Harp Dealer services 20 years at Wells Fargo Consumer Lending Group 4 Wells Fargo 2016 Investor Day How we ve performed Delivered strong performance across our businesses Repositioned the Card business for growth Delivered disciplined growth in Auto Lending Maintained leadership position in Home Lending Grew new accounts and originations Improved the composition of our portfolio Maintained credit discipline Delivered historically low credit losses Simplified and de-risked the business Continued our customer experience transformation Wells Fargo 2016 Investor Day Consumer Lending Group 5 Delivered strong performance across our businesses Grew outstanding balances at 13% CAGR since 2013, outpacing total market growth of 4% (1) Delivered new products (American Express and Visa)

5 , digital capabilities, and an award-winning relationship rewards platform Deepened our share of wallet across segments, including Affluent Repositioned the Card business for growth Maintained leadership position in Home Lending Maintained leading market position in originations ( retail , correspondent, jumbo) and servicing (3) Expanded portfolio Lending , originating nearly $100B in high quality jumbo loans since 2013 Invested in new originations and eLending platform Maintained #1 position in used car Lending ; #2 overall auto lender (2) Grew outstanding balances at 9% CAGR since 2013, slightly below total market growth of 11% (1) Grew the number of dealers with 10 funded applications per month by 24% since 2011 Delivered disciplined growth in Auto Lending All growth figures represent end of year 2015.

6 (1)Source: Federal Reserve Bank of New York, Household Debt and Credit Report , total outstanding Consumer debt, 4Q13-4Q15, as of January 2016. (2)Source: Autocount, rolling 12 months, as of February 2016. (3)Source: Inside Mortgage Finance, as of January 2016. Consumer Lending Group 6 Wells Fargo 2016 Investor Day Grew new accounts and originations Consumer Credit Card (1) New Accounts (in millions) Auto Lending Originations ($ in billions) 2015 $ 2013 2011 $ 2015 2011 2013 Portfolio Home Lending Originations ($ in billions) $ 2015 2013 2011 $ Jumbo Loans Home Equity Indirect Direct (1) Includes Consumer credit card as well as certain Co-brand and Private Label relationship new account openings.

7 $ $ Wells Fargo 2016 Investor Day Consumer Lending Group 7 Improved the composition of our portfolio 68% 14% 18% 2011 $425 56% 19% 25% 2015 $460 78% 11% 11% 2013 $445 Liquidating (1) Junior Lien (2) Core (3) Total Consumer Loans ($ in billions) Balances are as of period end. (1) Non-strategic/liquidating portfolio consists of Pick-a-Pay, liquidating home equity, junior lien, legacy Wells Fargo Financial debt consolidation, and certain other legacy Wachovia portfolios. See pages 63-64 in our 2015 Annual Report for further information.

8 (2) Excludes liquidating junior liens. (3) Excludes junior lien. 2011-2015 Core portfolio CAGR of 11% Wells Fargo 2016 Investor Day Consumer Lending Group 8 Maintained credit Portfolio Distributions by FICO (1) 13% 8% 7% 9% 6% 14% 10% 57% 72% 4Q11 4Q15 4% 9% 6% 9% 9% 15% 15% 63% 66% 4Q15 5% 4Q11 5% 10% 8% 8% 8% 15% 15% 21% 20% 46% 48% 4Q15 4Q11 18% 16% 13% 11% 18% 17% 17% 18% 34% 38% 4Q11 4Q15 (1) Rounded, excludes loans with no FICO. (2) Includes direct and indirect loans. Real Estate 1-4 Junior Lien Credit Card Auto Lending (2) Real Estate 1-4 First Mortgage 680-719 640-679 <600 600-639 720+ Wells Fargo 2016 Investor Day Consumer Lending Group 9.

9 And historically low credit losses 1Q16 1Q14 1Q12 1Q14 1Q12 1Q16 (1) Quarterly net charge-offs as a percentage of average loans are annualized. See explanation on page 21 of the Company s First Quarter 2016 Form 10-Q of the accounting for purchased-credit impaired (PCI) loans and impact on selected financial ratios. Real Estate 1-4 First Mortgage Real Estate 1-4 Junior Lien Auto Lending Credit Card Net Charge-offs (1) (as % of average loans) 1Q16 1Q14 1Q12 1Q14 1Q12 1Q16 Wells Fargo 2016 Investor Day Consumer Lending Group 10 Simplified and de-risked the business Aligned infrastructure and support functions across CLG lines of business Streamlined and consolidated systems ( , legacy origination systems for run-off real estate portfolios)

10 Leveraged automation to take paper out of our processes Right-sized the business to respond to market dynamics Exited segments, including: -Home Lending Joint Ventures -Mortgage Marketing Service Agreements -Auto Lending Warranty Solutions -Government student loan servicing portfolio Simplified product pricing structures Launched amortizing home equity lines Proactively managed home equity end-of-draw Reduced Risk Improved Productivity Wells Fargo 2016 Investor Day Consumer Lending Group 11 Continued our customer experience transformation Account Open and Onboarding Learning and Planning Engaging and Transacting Launched Consumer education and strategies centered