CONTACT MATRIX AND ESCALATION LEVELS- …

1 CONTACT MATRIX AND ESCALATION levels - ACER india relationship CUSTOMER SUPPORTT ollfree No. for commercial PCs support : 1800 11 4100 and 1800 3000 1919 Tollfree No. for Notebooks & Projector support: 1800 11 6677 and 1800 3000 2237 REGIONBRANCHSTATESLEVELCONTACT PERSONDESIGNATIONCONTACT NUMBERE-MAIL IDsISonia SharmaService AcharyaSr. WaliaService SharmaService Kishore & IISharad SharmaService Sarkar(Support Incharge) -North & Burman Service Deka OfficeEASTIIIA bhijit Sarkar(Support Incharge) -North & JainaService Executive044 AnthonyService OfficeSOUTHIIIV inod Gaonkar(Support Incharge) Executive022-40738600 / JoshiSr. Executive020 - SharmaService SOUTHM aharastraGujaratAhmedabadBhopalMadhya Pradesh & ChandigarhLucknowWest BengalKarnatakaHyderabadChennaiUttrakhan dUttrakhandJharkhand, BiharPatnaBangaloreMadhya pradesh & ChattisgarhBhopalAndhra PradeshBhubneshwarPuneMumbaiKerelaKochiA ssam, Manipur, Mizoram,Nagaland,TripuraGuwahatiDelhi & NCRH imachal Pradesh,JammRest of Maharastra & OrissaUttar PradeshKolkataDelhiTamil NaduHead OfficeWestIIIA mrish Mahajan(Support Incharge) Support for Projects & Service Delivery of CustomersREGIONDESIGNATIONCONTACT NUMBERE-MAIL IDsNorthProject Support -Service DeliveryVERTICALDESIGNATIONCONTACT NUMBERE-MAIL IDsProject Support / Govt / Banking/ Insurance CustomersHead-Project / Higher Education & Pvt.

2 SchoolsNational Manager -K-12 & Education Service and Corporate CustomersHead-Service DeliveryCustomer SarkarAmrish MahajanDelhiDelhiMumbaiBangaloreCONTACT PERSONS atish SharmaAbhay KumarSanthosh PaiCONTACT PERSONV inod GaonkarBASED OUT OFBASED OUT OFHead Office, BangaloreHead Office, Bangalor