CONTROL OF NONCONFORMING PROCESSES OR …

1 CONTROL OF NONCONFORMING PROCESSES OR PRODUCTS PROCEDURE (CSI-P002) GUILFORD COUNTY SCHOOLS Date: 03-Jan-07; Rev. H CSI-P002 Page 1 of 3 SCOPE: This procedure applies to any process or products, which are identified as NONCONFORMING within the scope of the district s ISO certification. RESPONSIBILITY: Departmental Managers, Management Representatives and Lead Auditor/ISO Technician APPROVAL AUTHORITY: Management Representatives, Director of Process Management DEFINITIONS: MRT Management Review Team CSI Continuous System Improvement PROCEDURE: PROCESSES and/or products within the district that are considered to be NONCONFORMING may be identified in any of the following ways: Incoming product from suppliers: product that is ordered on a purchase order from a supplier is received at the designated receiving location and checked for obvious damage.

2 In the event the product is either damaged or not in compliance with the purchase order, the disposition is noted on the receiving report, and the product it is held at the receiving location for disposition. Services provided by external sources: If a service provided from an external source does not comply with the requirements of the purchase order and/or contract, GCS NONCONFORMING Products and/or Services (FIN-F039) is forwarded to the Purchasing Department for a copy to be placed in the Vendor Deficiency File to assist in evaluation of vendors. Purchasing Agents are notified of vendor deficiency. Hard copy of documentation is filed with purchasing support staff.

3 PROCESSES within the district producing negative results: Any process in the district, which does not produce an acceptable result, may be reported by any employee through the initiation of the Process Correction Request Form per CSI-F002. Internal Quality Audits: During the process of conducting internal quality audits, PROCESSES may be identified as being NONCONFORMING . These are documented on the Internal Audit Checklist CSI-F005, Internal Audit Report Form CSI-F004 and an Internal Audit Correction Form CSI-F003. External Audits: During the process of conducting external quality audits, process may be identified as being NONCONFORMING .

4 These are documented on the Process Correction Request Form (CSI-F002). The on-line version of the procedure is official. Therefore, all printed versions are unofficial copies. CONTROL OF NONCONFORMING PROCESSES OR PRODUCTS PROCEDURE (CSI-P002) GUILFORD COUNTY SCHOOLS Date: 03-Jan-07; Rev. H CSI-P002 Page 2 of 3 Once identified, the nonconformance shall be addressed and Guilford County School District shall: Take action to eliminate the nonconformity; Authorize its use, release, or acceptance (with proper authority); and/or Take action to preclude its original intended use or application. The Internal Auditor/ISO Technician verifies that the non-conformance has been addressed.

5 The Lead Auditor/ISO Technician dates and closes the non-conformance, and up dates the Process Correction log. The MRT reviews the non-conformance and their resolutions for trends. ASSOCIATED DOCUMENTS: Process Correction Request Form, CSI-F002 Internal Quality Audit Checklist, CSI-F005 Audit Report Form CSI-F004 Internal Audit Correction Form CSI-F003 GCS NONCONFORMING Products and/or Services (FIN-F039) Process Correction Log RECORD RETENTION TABLE: Identification Storage Retention Disposition Protection CSI-F002 CSI-F003, CSI-F004, & CSI-F005 Process Correction Log Lead Auditor/ISO Technician Files & Computer 3 Yrs Min.

6 Discard as Directed Secured Office CONTROL OF NONCONFORMING PROCESSES OR PRODUCTS PROCEDURE (CSI-P002) GUILFORD COUNTY SCHOOLS Date: 03-Jan-07; Rev. H CSI-P002 Page 3 of 3 REVISION HISTORY: Date: Rev. Description of Revision: 26-Jun-02 A Initial Release 23-Aug-02 B & added Process Correction Log added 24-Oct-02 C Section Protection information added 25-Oct-02 D Section Protection information changed to Secure Office 16-Jan-03 E GCS NONCONFORMING Products and/or Services Form (FIN-F039) added Same information added in Section 17-Jan-03 F Section Discard as Desired changed to Discard as Directed 08-Sept-03 G Section s added to Rep and ISO Tech added to Lead Auditor s added to rep and ISO Tech added to Lead Auditor CSI Support Staff deleted and replaced with Lead Auditor/ISO Technician 03-Jan-07 H PMS changed to CSI and Director of Process Management added throughout.

7 **End of procedure**