CRITERIA FOR SELECTION AND EMPANELMENT …

1 NABH- assessor CRITERIA Issue No. 2 Issue Date: 07/ 15 Page 1 of 7 CRITERIA FOR SELECTION AND EMPANELMENT OF ASSESSORS CRITERIA for SELECTION and EMPANELMENT of Assessors NABH assessor CRITERIA Issue No. 2 Issue Date: 07/ 15 Page 2 of 7 Interested in becoming an assessor for NABH If you have current experience as a health service professional and are motivated to contribute to improving healthcare quality, consider becoming an NABH empanelled assessor . Assessment is a great way to network with other healthcare professionals and broaden your skills. You will also be better able to assist your own organization with its quality improvement and accreditation activities. NABH is a constituent board of Quality Council of India, set up to establish and operate accreditation and allied program for healthcare for organizations.

2 The board is structured to cater to much desire needs of the consumers and to set benchmarks for the progress of the health industry. The board while be supported by all stakeholders including industry, consumers, government, has full functional autonomy in its operations. NABH is India s foremost healthcare assessment and accreditation provider. Suitable qualified professionals who meet the eligibility CRITERIA (stated below) may apply to become an NABH assessor . The Assessors are trained and skilled in Assessment techniques and are able to gather the relevant information to verify the health care organization s achievement in the NABH standards and also to create awareness; sensitize people and other stakeholders to work for improving healthcare quality and patient safety.

3 Who is eligible? For clinicians: MBBS with minimum of 10 years of experience of which a minimum of 5 years should be in hospital. MBBS with Post-graduate Degree or Diploma with minimum of 7 years of experience (post PG) of which a minimum of 3 years should be in hospital. For administrators: Post-graduate in healthcare management/ administration (Degree or Diploma) or equivalent with CRITERIA for SELECTION and EMPANELMENT of Assessors NABH assessor CRITERIA Issue No. 2 Issue Date: 07/ 15 Page 3 of 7 minimum of 10 years of experience (post PG) of which a minimum of 5 years should be in healthcare management/ administration. For nurses: GNM with minimum of 15 years of experience of which a minimum of 10 years should be in hospital.

4 BSc (Nursing) with minimum of 12 years of experience of which a minimum of 8 years should be in a hospital/ academic setting. MSc (Nursing) with minimum of 10 years of experience (post PG) of which a minimum of 5 years should be in a hospital/ academic setting. Desirable: Work experience in an NABH accredited hospital Training/ Course in Healthcare quality Attendance at three day NABH program on Implementation course. What are the core competencies expected in an assessor ? Assessors are the face of NABH and represent the NABH in the field. They are peer reviewers who assess the performance of healthcare organizations against laid down standards and identify opportunities to achieve improved performance. assessor Requirements: Knowledge of hospital practices Understanding of NABH standards Computer and internet skills: Creating and editing documents, spreadsheets and presentations, e-mail.

5 Familiarity with e learning methods is desirable. Physical and mental stamina. CRITERIA for SELECTION and EMPANELMENT of Assessors NABH assessor CRITERIA Issue No. 2 Issue Date: 07/ 15 Page 4 of 7 General assessor Traits These apply to all assessors. Trait Explanation Ethical fair, truthful, sincere, honest and discreet Open Minded willing to consider alternatives ideas or points of view Diplomatic tactful in dealing with people Observant actively aware of physical surroundings and activities Perceptive instinctively aware of and able to understand situations Versatile adjusts readily to different situations Tenacious persistent and focused on achieving objectives Decisive reaches timely conclusions based on logical reasoning and analysis Self Reliant acts and functions independently while interacting effectively with others General assessor Competencies 1.

6 Team player and inter-personal management skills 2. Communication skills (verbal and written), including listening skills 3. Willing to adapt 4. Planning and organization capability 5. Time management 6. Analytical thinking CRITERIA for SELECTION and EMPANELMENT of Assessors NABH assessor CRITERIA Issue No. 2 Issue Date: 07/ 15 Page 5 of 7 What is the application process? If you meet the eligibility CRITERIA , please complete the Application Form with a brief cover letter along with necessary documents and send it to the email provided in advertisement. Please ensure you are familiar with the Core Competency and Time Commitments before applying. What is the SELECTION process? Step 1: Application Candidates are required to submit the application form with a brief cover letter along with a copy of Curriculum Vitae (CV) and current job description to NABH.

7 An initial review of the application form is completed by NABH to determine whether the candidate meets the eligibility CRITERIA , is a good fit with the assessor Core Competencies and the recruitment priorities. Short-listing of candidates is done based on the review. Step 2: Interview Short-listed candidates will be invited to participate in a telephone interview/video interview through a service like Skype for a more thorough assessment of his/her suitability to be an assessor . Candidates are encouraged to review the assessor competency requirements prior to the interview. Step 3: Training Following the interview, selected candidates (usually not exceeding 30 per program) are invited to participate in a training programme.

8 The training programme is of 5 days duration and will cover interpretation of the relevant NABH standard and impart training on assessment skills. The course will consist of a mixture of lectures, practical workshops, discussions and pre-course study, to build the skills required to be an NABH assessor . The selected candidate has to bear the cost of training, travel and stay. The training programme is used to further assess the core competencies. On the last day of the training programme the candidate has to appear for an open book exam and CRITERIA for SELECTION and EMPANELMENT of Assessors NABH assessor CRITERIA Issue No. 2 Issue Date: 07/ 15 Page 6 of 7 successfully quality in the exam. Candidates who have successfully completed all elements of the SELECTION and training process proceed to an trainee assessor phase.

9 Step 4: Trainee assessor phase The trainee assessor phase typically spans over the period of two assessments. During this period the candidate will be assigned to accompany members of the assessment team and will be allotted specific roles including conduct of assessment in selected areas under supervision. The candidate will receive ongoing support and advice from their peer assessors during the assessment. At the conclusion of the each assessment, feedback is taken from the assessment team regarding the candidate s performance. At the end of two such assessments, based on the evaluation and feedback, NABH will make a decision about EMPANELMENT as an assessor . What is the time commitment? NABH assessors are volunteers. You will not be employees of NABH.

10 NABH allocates assessors depending on the number of assessment days and geographic location. Assessors will be paid a modest honorarium. Activity Time commitment assessor Training programme 5 days It is a 9am to 5 pm training and during training some preparation will be required in the evenings. Travel time to the location (programme is held in various parts of the country) Trainee assessor Phase All new assessors will participate in at least 1 assessment in which they have an opportunity to observe and develop their assessing skills. During this period you will be assessing a few areas of the hospital under the supervision of a senior assessor . Assessments are usually of 3 days but may vary in length from 2 to 4 days.