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CSR Expert Certification and become Makline Certified ...

Complete the following 5 Steps (and the appropriate Certification Requirements) to earn CSR Expert Certification and become Makline Certified . Work through the learning during 5 of your regularly scheduled shifts. The individual pieces are small enough to complete alongside your regular responsibilities or at the beginning or end of your shift. Make sure you supplement the modules/exercises with lots of hands-on practice. Complete Phase 1 within 2 weeks of your onboarding. Phase 2 ( Expert Pizza Maker Certification ), where you ll learn how to stretch dough and do the more complicated aspects of product making, should be completed as directed by your store leadership. (Manager must fill in the Certification requirements for the store/organization) Pass Customer Service Expert Knowledge Test Pass Performance Skills Test conducted by Trainer Achieve passing scores on Customer Experience Modules as indicated Scores must be verified by trainer Trainer Review Performance Skills Test expectations Show how to set up sinks Provide feedback when you see great customer interactions Observe trainee setting up sinks Observe 3 phone calls: listen for reassuring language and upselling Review store s robbery policies and procedures Walk trainee through a product incident report CSE-Knowledge Test: _____ Performance Skills Evaluation Test: _____ Shift Focus Pulse Practice: - Previous order lookup - Ch

Complete the following 5 Steps (and the appropriate Certification Requirements) to earn CSR Expert Certification and become Makline Certified. Work through the learning during 5 of your regularly scheduled shifts. The individual pieces are small enough to complete alongside your regular responsibilities or at the

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Transcription of CSR Expert Certification and become Makline Certified ...

1 Complete the following 5 Steps (and the appropriate Certification Requirements) to earn CSR Expert Certification and become Makline Certified . Work through the learning during 5 of your regularly scheduled shifts. The individual pieces are small enough to complete alongside your regular responsibilities or at the beginning or end of your shift. Make sure you supplement the modules/exercises with lots of hands-on practice. Complete Phase 1 within 2 weeks of your onboarding. Phase 2 ( Expert Pizza Maker Certification ), where you ll learn how to stretch dough and do the more complicated aspects of product making, should be completed as directed by your store leadership. (Manager must fill in the Certification requirements for the store/organization) Pass Customer Service Expert Knowledge Test Pass Performance Skills Test conducted by Trainer Achieve passing scores on Customer Experience Modules as indicated Scores must be verified by trainer Trainer Review Performance Skills Test expectations Show how to set up sinks Provide feedback when you see great customer interactions Observe trainee setting up sinks Observe 3 phone calls: listen for reassuring language and upselling Review store s robbery policies and procedures Walk trainee through a product incident report CSE-Knowledge Test: _____ Performance Skills Evaluation Test: _____ Shift Focus Pulse Practice: - Previous order lookup - Change existing order - Locate order in process - Special delivery instructions Reassuring Language: avoid uh huh, alright, okay.

2 Identify and use your store s current specials and coupons Cash Handling: - Check till at least 3x s during the shift Communication: - Special instructions to drivers - Customer waiting in lobby Communicate with makeline to jump orders when busy Handling customer situations on your own Take a practice test: - Review 1 version of the CSE Knowledge Test Pass Makeline Certification Quiz Pass Makeline Performance Evaluation Scores must be verified by trainer Toppings Module Recipe Roulette Level 1: complete 5 Build Your Own worksheets Recipe Roulette OJT: Complete recipe study guides Recipe Roulette Level 2: Play all categories. Goal: 70% Top til You Drop: Play 5x Recipe Roulette Level 3: Goal: 70% Top til You Drop: Goal: 80% Recipe Roulette Level 3: Goal: 80% Top til You Drop: Goal: 100% Recipe Roulette Level 3: _____ Top til You Drop: _____ Grab & Weigh Score & Time: _____ Makeline Focus Pay attention to build order and portion groupings Grab the right amount the first time Speed & accuracy Memorize portion/build - Deluxe - Extravaganzza - Pacific Veggie Topping timings: LG Pep: 30 sec Extrav: 1min Pacific: 1 min Focus on areas of opportunity: whatever you need to pass the Grab & Weigh challenge.

3 Most stores need their CSRs to stretch dough and have a real command of the entire pizza making process. When your manager says you re ready, complete the steps to become Expert Pizza Maker Certified , found on the Domino s Pizza Training Path. The good news is, since you re already Makeline Certified .

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