CUSTOMER FAQs Adjudication 3 - HireRight

1 CUSTOMER FAQs Adjudication Product Information 1. What is the migration process? 2. How is pricing impacted? 3. What are the key features of Adjudication 4. What is the difference between Self and Managed Adjudication 5. What is the difference between the new Adjudication product offering and the current Adjudication products today? 6. Can I adjudicate at the report and/or product level? 7. What are the standard HireRight Adjudication statuses and are they enabled by default? 8. Does Adjudication support custom statuses? 9. Is there a character limit with the custom statuses? 10. How do custom automated guidelines work? 11. Can I have multiple sets of guidelines in my account? 12. Can I have packages in my account with both Self and Managed Adjudication ? 13. If I order a custom/a la carte packages, will it have Adjudication ?

2 14. Will there be training available for how to use this new product? 15. Will there be any changes in the expected turn-around-time or SLAs for this new product? 16. Will existing customers need a contract modification or addendum? 17. What if I have an integration? | 3349 Michelson Drive, Suite 150, Irvine, CA 92612. Product Information 1. What is the migration process? Existing guidelines are translated to Adjudication format Package cloning o Existing packages are copied so historical and in-progress orders are not affected o ' is added to the end of the package name o An X' is placed in the front of the old package name, so those packages will drop to the bottom of the package dropdown list in Screening Manager o Once the Go Live email is received, the old x' packages should no longer be ordered o Old packages are eventually un-assigned from the Account(s).

3 2. How is pricing impacted? Pricing on existing packages will not be impacted as those packages will be copied at their existing price (which includes Adjudication ). Please refer to the table below regarding pricing for future packages. The Custom Adjudication Package that is being created as part of the Migration will be priced out, according to the table below. If there are additional questions, please contact your HireRight representative. These materials are provided for general informational purposes. They are not intended to be comprehensive and should not be construed as legal advice. HireRight does not warrant any statements in these materials. HireRight 's products and services are provided under the terms and conditions of HireRight 's screening services agreement and any applicable product-specific addenda, and pursuant to HireRight policies, guidelines and procedures.

4 Please contact HireRight for more information. HireRight 's private investigation licenses can be found at: Copyright 2019 HireRight , LLC. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is prohibited. Current Adjudication Product Adjudication Future Package Product Itemized in Product Pricing to be Package reflected in CUSTOMER 's Price List Self Adjudication No Self Adjudication $ per request (in (Basic Adjudication ) addition to package price). Managed Adjudication No Managed $ per request (in (Full Service Adjudication addition to package Adjudication ) price). Self Adjudication Yes Self Adjudication Same as Self Standard Adjudication Standard price Managed Adjudication Yes Managed Same as Managed Standard Adjudication Adjudication Standard price 3.

5 What are the key features of Adjudication Simplified Adjudication User Experience Ability to display Adjudication guidelines at the sub-request level Ability to adjudicate at either the report, product and/or sub-request level Same CUSTOMER /account can have different users who adjudicate at the report or product level Custom Adjudication Setup Ability to quickly set up custom Adjudication statuses Statuses can be enabled/disabled at any time Statuses reflect CUSTOMER 's adverse/non-adverse decision Ability to set up custom automated guidelines Simplified Adjudication Setup Automated Adjudication Guideline Library can be quickly enabled Ability to tie Adjudication guidelines and associated statuses from parent account to child accounts Set up user/role-based permissions at order level vs.

6 Product level These materials are provided for general informational purposes. They are not intended to be comprehensive and should not be construed as legal advice. HireRight does not warrant any statements in these materials. HireRight 's products and services are provided under the terms and conditions of HireRight 's screening services agreement and any applicable product-specific addenda, and pursuant to HireRight policies, guidelines and procedures. Please contact HireRight for more information. HireRight 's private investigation licenses can be found at: Copyright 2019 HireRight , LLC. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is prohibited. 4. What is the difference between Self and Managed Adjudication Self Adjudication Overview Adverse and non-adverse Adjudication managed by the CUSTOMER Depending on current Adjudication process, reports with no discrepancies will automatically adjudicate to either Meets Company Standards or Client Review Required.

7 Your current process will continue once migrated to Contact your HireRight representative if you wish to change this behavior. Any report with a discrepant closing status will automatically adjudicate to a status of Client Review Required' so the CUSTOMER can determine the final Adjudication result Managed Adjudication Overview Adjudication service is facilitated by HireRight against CUSTOMER 's guidelines Configured with a combination of automated and CUSTOMER defined text-based guidelines Reports with no discrepancies should automatically adjudicate to Meets Company Standards or similar Adjudication status. Any report with a discrepant closing status may route to the HireRight Adjudication Team for review against your established Adjudication guidelines. Reports that meet your Adjudication criteria will be adjudicated to Meets Company Standards or a similar Adjudication status.

8 Reports that require further review will be adjudicated to Client Review Required or a similar Adjudication status. HireRight will not adjudicate any report to Does Not Meet Company Standards or a similar final adverse status on behalf of the CUSTOMER . A percentage of reports will route through an Adjudication quality control process 5. What is the difference between the new Adjudication product offering and the current Adjudication products today? The new Adjudication product offers several enhancements over our current offerings. The key differences include: The ability to request custom Adjudication statuses to be used by either the HireRight adjudicators when processing background reports against your guidelines and/or your adjudicators. The use of custom automated guidelines to apply your customized Adjudication statuses or to supplement the existing automated guidelines.

9 The option to display all guidelines or selected guidelines only. The capability to adjudicate at the product level or the overall report level. 6. Can I adjudicate at the report and/or product level? Yes, this is permission based, but there is an option to adjudicate at the report and/or product level. These materials are provided for general informational purposes. They are not intended to be comprehensive and should not be construed as legal advice. HireRight does not warrant any statements in these materials. HireRight 's products and services are provided under the terms and conditions of HireRight 's screening services agreement and any applicable product-specific addenda, and pursuant to HireRight policies, guidelines and procedures. Please contact HireRight for more information.

10 HireRight 's private investigation licenses can be found at: Copyright 2019 HireRight , LLC. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is prohibited. 7. What are the standard HireRight Adjudication statuses and are they enabled by default? 1. Does Not Meet Company Standards (for CUSTOMER use only). 2. Pending Potential Conflict 3. Client Review Required (Replaced the Pending status). 4. Canceled 5. Meets Company Standards The standard statuses are enabled by default unless specified otherwise. Note: If you currently have custom statuses, they will be transferred over to Adjudication 8. Does Adjudication support custom statuses? Yes. If custom statuses are desired, please contact your HireRight representative with the verbiage and intended behavior ( Should the desired custom status behave like a Meets Company Standards type status and route to the Completed tab in Screening Manager or like a Client Review Required type status and route to the Pending tab in Screening Manager?)