Customer Satisfaction Notification V51 Reprogram ...

1 Copyright 2019, FCA US LLC, All Rights Reserved (tdb) December 2019 Dealer Service Instructions for: Customer Satisfaction Notification V51 Reprogram Powertrain Control Module 2010-2014 (DS) RAM 1500 Pickup NOTE: This recall applies only to the above vehicle equipped with a engine (sales code ERB) or engine (sales code EKG) or engine (sales code EVE) or engine (sales code EZH). 2010-2015 (DJ) RAM 2500 Pickup NOTE: This recall applies only to the above vehicle equipped with a engine (sales code EZC or EZF) or engine (sales code ESA). 2013-2015 (D2) RAM 3500 Pickup NOTE: This recall applies only to the above vehicle equipped with a engine (sales code EZC) or engine (sales code ESA). 2011-2015 (DD) RAM 3500 cab chassis NOTE: This recall applies only to the above vehicle equipped with a engine (sales code EZC) or engine (sales code ESB).

2 2011-2015 (JC) Dodge Journey NOTE: This recall applies only to the above vehicle equipped with a engine (sales code ED3) or engine (sales code ERB). 2010-2015 (JK) Jeep Wrangler NOTE: This recall applies only to the above vehicle equipped with a. engine (sales code ERB) or engine (sales code EGT). Remedy Available Customer Satisfaction Notification V51 Page 2 Reprogram Powertrain Control Module 2011-2014 (JS) Chrysler 200, Dodge Avenger NOTE: This recall applies only to the above vehicle equipped with a engine (sales code ED3 or EDG) or engine (sales code ERB). 2010-2011 (KA) Dodge Nitro NOTE: This recall applies only to the above vehicle equipped with a engine (sales code EKG) or engine (sales code EGS). 2010-2012 (KK) Jeep Liberty NOTE: This recall applies only to the above vehicle equipped with a engine (sales code EKG).

3 2014-2015 (KL) Jeep Cherokee NOTE: This recall applies only to the above vehicle equipped with a engine (sales code ED6 or ED8) or engine (sales code EHB). 2015 (LA) Dodge Challenger NOTE: This recall applies only to the above vehicle equipped with a engine (sales code ERB) or engine (sales code EZC) or engine (sales code ESG). 2011-2014 (LC) Dodge Challenger NOTE: This recall applies only to the above vehicle equipped with a engine (sales code ERB) or engine (sales code EZC or EZH) or engine (sales code ESG). 2011-2014 (LD) Dodge Charger NOTE: This recall applies only to the above vehicle equipped with a engine (sales code ERB) or engine (sales code EZH) or engine (sales code ESG). 2010-2014 (LX) Chrysler 300 NOTE: This recall applies only to the above vehicle equipped with a engine (sales code EZH) or engine (sales code ERB) or engine (sales code ESG).

4 Remedy Available [Continued] Customer Satisfaction Notification V51 Page 3 Reprogram Powertrain Control Module 2011-2015 (MK) Jeep Patriot/Compass NOTE: This recall applies only to the above vehicle equipped with a engine (sales code ECN) or engine (sales code ED3). 2010-2011 (ND) Dodge Dakota NOTE: This recall applies only to the above vehicle equipped with a engine (sales code EKG) or engine (sales code EVE). 2013-2015 (PF) Dodge Dart NOTE: This recall applies only to the above vehicle equipped with a engine (sales code ECK) or engine (sales code ED6 or ED8). 2011-2012 (PM) Dodge Caliber NOTE: This recall applies only to the above vehicle equipped with a engine (sales code ECN) or engine (sales code ED3). 2011-2015 (RT) Chrysler Town & Country, Dodge Grand Caravan NOTE: This recall applies only to the above vehicle equipped with a engine (sales code ERB).

5 2015 (UF) Chrysler 200 NOTE: This recall applies only to the above vehicle equipped with a engine (sales code ED6 or ED8 or EDD or EDE) or engine (sales code ERB). 2011-2014 (WD) Dodge Durango NOTE: This recall applies only to the above vehicle equipped with a engine (sales code ERB) or engine (sales code EZH). 2010-2015 (WK) Jeep Grand Cherokee NOTE: This recall applies only to the above vehicle equipped with a engine (sales code ERB) or engine (sales code EZH) or engine (sales code ESG). 2010 (XK) Jeep Commander NOTE: This recall applies only to the above vehicle equipped with a engine (sales code EZH). Remedy Available [Continued] Customer Satisfaction Notification V51 Page 4 Reprogram Powertrain Control Module NOTE: Some vehicles listed may have been identified as not involved in this campaign and therefore have been excluded from this campaign.

6 The Powertrain Control Module (PCM) on about 310,200 of the above vehicles may require updated software. Some Permanent Fault Codes (PFC) can be stored in the PCM engine controller memory and will be unable to be erased as required under certain conditions, even after the vehicle is repaired. The persistent Diagnostic Trouble Code (DTC) in the PFC register could be found in PCM memory when a Smog (inspection/maintenance station) Check is performed on the vehicle and the Customer may be denied license tag renewal as a result. Inspect the software level of the PCM and if necessary, Reprogram the PCM with updated software. Remedy Available [Continued] IMPORTANT: Some of the involved vehicles may be in dealer used vehicle inventory. Dealers should complete this campaign service on these vehicles before retail delivery.

7 Dealers should also perform this campaign on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process. Subject Repair Customer Satisfaction Notification V51 Page 5 Reprogram Powertrain Control Module No parts are required to perform this service procedure. The following special tools are required to perform this repair: NPN wiTECH MicroPod II NPN Laptop Computer NPN wiTECH Software Parts Information Special Tools Customer Satisfaction Notification V51 Page 6 Reprogram Powertrain Control Module NOTE: The wiTECH scan tool must be used to perform this recall. This procedure must be performed with the wiTECH MicroPod II at latest software release level. If the reprogramming flash for the PCM is aborted or interrupted, repeat the procedure. 1.

8 Open the hood. Install a battery charger and verify that the charging rate provides to volts. Do not allow the charger to time out during the flash process. Set the battery charger timer (if so equipped) to continuous charge. NOTE: Use an accurate stand-alone voltmeter. The battery charger volt meter may not be sufficiently accurate. Voltages outside of the specified range will cause an unsuccessful flash. If voltage reading is too high, apply an electrical load by activating the park or headlamps and/or HVAC blower motor to lower the voltage. 2. Connect the wiTECH MicroPod II to the vehicle data link connector. 3. Place the ignition in the RUN position. 4. Open the wiTECH website. 5. Enter your User id and Password and your Dealer Code , then select Sign In at the bottom of the screen.

9 Click Accept . 6. From the Vehicle Selection screen, select the vehicle to be updated. 7. From the Action Items screen, select the Topology tab. NOTE: The PCM must be at the latest software calibration level after completing this recall. Service Procedure Customer Satisfaction Notification V51 Page 7 Reprogram Powertrain Control Module 8. From the Topology tab, select the PCM module icon. 9. From the Flash tab, compare the Current Electronic Control Unit (ECU) Part Number with the New ECU Part Number listed. If the Current ECU part Number is the same as the New Part Number , proceed to Step 27. If the Current ECU part Number is NOT the same as the New Part Number , continue with Step 10. 10. From the PCM tab, select the PCM flash part number. Read the flash special instructions page.

10 Select OK to continue. 11. From the flash ECU agreement page, agree to terms by checking the box. 12. Select Flash ECU and then follow the wiTECH screen instructions to complete the flash. 13. Confirm the software is at the latest available calibration level. 14. Click View DTCs , select Clear All DTCs , click Continue and then click Close . 15. Some vehicle configurations require the Transmission Control Module (TCM) be updated to the latest software level; If the vehicle being updated is NOT included on the following list, TCM software update is not required as part of this recall, proceed to Step 27. If the vehicle being updated IS included on the following list, TCM software update is required as part of this recall, continue with Step 16. Service Procedure [Continued] Customer Satisfaction Notification V51 Page 8 Reprogram Powertrain Control Module Vehicles Requiring TCM Update: 2013-2015 (KL) Jeep Cherokee equipped with a engine (sales code ED6 or ED8) or engine (sales code EHB).