Transcription of CUSTOMER SERVICE REPRESENTATIVE - Snap-on UK
1 CUSTOMER SERVICE REPRESENTATIVE . KETTERING. Snap-on Industrial is an international company that develop, make and market professional tooling solutions for technicians all over the world. We require two professional, dedicated and team orientated people to work in our very busy CUSTOMER services department in Kettering, primarily processing CUSTOMER purchase orders and ensuring their timely progression, providing the highest levels of SERVICE to our discerning customers and internal field sales teams. Through an ethos of continuous improvement and support, our aim is a complete CUSTOMER focused and team working environment. Key duties will include: Processing a large variety of order types for our UK and European customers and Distributors using company ERP and CRM systems Answering incoming telephone calls in a professional and courteous manner, providing price and availability and order information as required Using sound troubleshooting skills, deal with and resolve shipping issues with our European Distribution Centre and associated carriers Processing SERVICE orders and returns Liaising with our Accounts Receivables department to resolve invoice queries Candidates must possess excellent interpersonal, organisational and administration skills, together with meticulous attention to detail and high levels of competency in ICT Excel, Word.
2 They should have a strong sense of ownership and responsibly for their work with a route cause approach to resolving issues. Full training will be provided. CV's/letters of application should be sent to the HR Department at Find us o
