D. MCLAUGHLIN & SONS LTD QUALITY MANUAL

1 D. MCLAUGHLIN & sons LTD QUALITY MANUAL Originated By: Anne Wall ( QUALITY Consultan t) Date: Approved By: Date: Iss u e AMENDMENT DATE Draft 1 QUALITY MANUAL QM1 Version 1: Page 2 of 22 C ONTENTS 1 Q UALITY AS SURANCE P OLI CY Q u a l i ty Ass ura nc e Sta ndard. 2 Q UALITY MANAGEMENT SYSTEM Scope of th e Q ua l i ty Ma nag e m e nt Sy st e m The Purpos e of th e Q ua l ity Ma nag e m e nt Sy ste m 3 O RGANISATION AND RESP ONSIBILITIES Manag e m e nt Structures 4 Q UALITY MANAGEMENT SYSTEM Ge n era l Requir e m e nts Docu m e ntatio n Requir e m e nts General QUALITY MANUAL Con trol of Documen ts Con trol of Records 5 MANAGEMENT RESP ONSIBILITY Manag e m e nt Co m m i t m e nt C l i e nt Focus Q u a l i ty Po l icy Pla n n i ng QUALITY Objectives QUALITY Managemen t System Planning Respo ns ibi l ity.

2 Authority a nd Co m m u n i catio n Responsibility and Authority Managemen t Represen tative General Responsibilities of Staff Internal Communications Manag e m e nt Revi ew 6 RES OUR CE MANAGEMENT Provis i o n of Res o urces Hu ma n Res o urces Infrastructure Work Enviro n m e nt QUALITY MANUAL QM1 Version 1: Page 3 of 22 7 PR ODU CT REALISATION Pla n n i ng of Product Rea l i s ati o n C l i e nt-re l ated Proces s es Determination of Requiremen ts Related to the Product Review of Requiremen ts Related to the Product Client Communication Des i g n a nd Dev el opm e nt Purcha s i ng Purchasing Process Purchasing Information Verification of Purchased Product Productio n Provis i o n Con trol of Production Validation of Processes for Production and Service Provision Identification and Traceability Client Property Preservation of Product Co ntro l of Mo ni tori ng a nd Mea s uri ng Equipm e nt 8 MEASUREMENT.

3 ANALYSIS AND IMPR OVEMENT Ge n era l Monitori ng a nd Meas ure m e nt Client Satisfaction Internal Audit Monitoring and Measuremen t Processes Monitoring and Measuremen t of Product Co ntro l of No n-co nformi ng Product Ana l y s i s of Data Improve m e nt Con tinual Improvemen t Corrective Action Preven tive Action FIGURE 1 Co mpa ny Orga n i sati o n FIGURE 2 Proces s Map APPENDIX A Cro s s Ref er e nc e To BS EN IS O 9 001:2008. QUALITY MANUAL QM1 Version 1: Page 4 of 22 1 Q UALITY P OLI CY D. MCLAUGHLIN & sons LTD, trading under MCLAUGHLIN Construction and DML Engineering and Support Services, is a family owned, leading construction provider who have been building for the housing, leisure, retail, commercial, health and education sectors for over 60 years. It is this unique level of experience, non-confrontational approach and reliability that ensures that we meet all the new, environmental and social challenges required of the construction industry.

4 Our aim is construction excellence through innovation combined with a proactive approach and understanding of our clients needs and expectations. The purpose of our QUALITY Policy is to maintain an effective management system (QMS) that meets client requirements and achieves high levels of client satisfaction by: Managing and delivering projects that are defect free, on time and to budget Directors and Site Managers maintaining personal contact with the client and being actively involved in the project Developing relationships and partnering agreements with clients and suppliers Promoting the use of local labour, subcontractors and suppliers Continually monitoring and analysing performance to identify process improvements Being committed to the competence, development, professionalism and health and safety of our employees Listening to our staff, recognising their achievements, giving praise and maximising their potential A commitment to continually improving the effectiveness of the QMS Learning from experience.

5 Correcting mistakes and preventing future problems and complaints The implementation of and adherence to a framework of policies, procedures and processes that comply with the requirements of ISO 9001:2008 and associated industry codes and regulations The Directors are responsible for establishing and implementing adequate QUALITY arrangements within. All staff are expected to adhere to the above policy. The QUALITY policy is supported by Health & Safety, Sustainability, Green Procurement, Waste Management and Equality and Diversity Policies SIXTY YEARS OF BUILDING FOR THE FUTURE QUALITY MANUAL QM1 Version 1: Page 5 of 22 QUALITY Assurance Standard The QMS complies with the applicable clauses of ISO 9001: 2008. The arrangements that have been established at D. MCLAUGHLIN & sons LTD (DML) to satisfy each clause of ISO 9001:2008 are set out in Appendix A.

6 The section numbers and titles of this document align with those of ISO 9001:2008. The normative references that applies is: ISO 9000:2005 QUALITY Management Systems Fundamentals and vocabulary 2 QUALITY MANAGEMENT SYSTEM Scope of the QUALITY Management System The QMS covers all processes that are required to support the provision of construction and engineering supports services to the private and public sectors. All DML personnel (see Figure 2 ) and contracted staff are required to comply with the QMS. There is one clause of ISO 9001: 2008 which cannot be applied vez: Section - Validation of processes for production and service provision as the services provided to clients can be verified by subsequent monitoring or measurement. The Purpose of the QUALITY Management System The QMS provides a framework to ensure that process controls are effective, thus managing business risks and optimising process output.

7 3 ORGANISATION AND RESPONSIBILITIES Management Structures The Management Structure for DMLis shown in Figure 1. Staff responsibilities and duties are defined in Section 5, Job Descriptions and Induction Training which includes a requirement to comply with the QMS. 4 QUALITY MANAGEMENT SYSTEM General Requirements This document and referenced procedures describe the processes implemented at DMLand their interaction. The company outsource a number of processes that could, if not adequately controlled, affect the QUALITY of the service provided. Outsourced processes and the associated controlling procedures are listed below: Process Controlling Procedure QUALITY MANUAL QM1 Version 1: Page 6 of 22 Outsourced internal audit function and QMS support This MANUAL and MSP 06 Sub-Contracted Services MSP 07 Design Section of this MANUAL Documentation Requirements General The requirements of the QMS are implemented by the QUALITY MANUAL , Management System and Management System Procedures (MSP).

8 The Company QUALITY Policy is set out in Section 1 of this document. QUALITY objectives are detailed in the Objectives Table held on the Company Server QUALITY MANUAL This document meets the ISO 9001: 2008 requirements for a QUALITY MANUAL and includes: The scope of the QUALITY Management System Reference to documented procedures and a description of the interaction between QMS processes Control of Documents Documents and drawings are prepared, verified, approved, issued, amended, reviewed and cancelled in accordance with procedure MSP 01 Control of Documents. The arrangements to control client supplied documents, drawings and schematics are also described in MSP 01. A management system document register is maintained by the Office manager. Documents are held on the company server and copies can be accessed by all site managers and supervisors.

9 Staff and subcontractors are issued with hard copies of any documents they require as part of the site packs. Site Managers are responsible for ensuring only current versions are used. Control of records The arrangements for identifying, collecting, indexing, filing, storage maintenance and disposal of records that fulfill the company s record policy are defined in MSP 02 Record Control QUALITY MANUAL QM1 Version 1: Page 7 of 22 5 MANAGEMENT RESPONSIBILITY Management Commitment It is the responsibility of the Directors to ensure that adequate resources exist to meet requirements. They are also responsible for ensuring that a QUALITY policy, objectives and targets are established and reviewed. The importance of achieving these plus standards, expectations and priorities shall be communicated to all staff. The Directors are required to show their commitment to QUALITY through: Focusing on the importance of delivering projects on time, defect free and to budget Actively promoting QUALITY initiatives for improvement Direct involvement in reviews and key processes Developing and communicating information on the QUALITY policy, statutory and regulatory requirements and the QMS performance Leading by example Client Focus DMLs product is the management and delivery of projects within the construction industry services.

10 There are seven external client groups viz: Social and Private Housing, Retail and Leisure, Office and Industrial, Education and Social Services, Health care & Hospitals, Facilities Management and Maintenance and Nuclear Industry, - who expect a prompt service, delivered on time that complies with client and applicable regulatory requirements that is defect free and to budget DML are also responsive to the need and priorities of: Employees contribution to client satisfaction by training, competence development and participation The Scottish Environmental Protection Agency and the Health and Safety Executive who expect safe and environmentally sound operation. The company are members of the following Professional Bodies and take advantage of their training, good practice guidance and inspection processes: Constructionline (Approved up to 5 million in any one contract) Scottish Building Employers Federation (SBEF) Construction Licensing Executive (CLE) Homes for Scotland National House Building Company RICS Chartered Company QUALITY MANUAL QM1 Version 1: Page 8 of 22 QUALITY Policy The policy is stated in Section 1 and the principles of implementation are set out in Section of this document.