DATA SHEET Overview of SAP Services - CenturyLink

1 DATA SHEET . Overview of SAP Services CenturyLink delivers comprehensive SAP ecosystem expertise and solutions to help business customers optimize their: SAP HANA platform, SAP Suite of solutions, Hybris Credentials Commerce and Data Analytics applications and technologies. Global Premium Partner - SAP HEC; SAP Premier Our secure infrastructure, expert consulting, managed Services enable rapid and Consulting Partner . reliable access to business-critical SAP applications and data for the global workforce. Since 2005. SAP North America Partner Excellence Awards Certification for Support Services Portfolio Center Services and Application Management Solution Delivery SAP Quality Award Gold 2011.

2 End-to-End Solution Delivery, New Installations, Upgrades, Migrations & Consolidations SAP Qualified RDS Partner 2013. SAP S/4 HANA Public Innovations Cloud Provider Proof of Concept, Mobile Apps, Pre-packaged Solutions, Cloud Enablement Strategic Consulting Business Transformation, Shared Services , Strategy & Systems Consulting Operations Support AMS, Infrastructure Management, Modernization, Testing & Release Management, Security / GRC, Disaster Recovery SAP HANA Enterprise Cloud Capabilities Global Premium Partner for SAP HANA Enterprise Cloud, since Jan, 2016. Delivers Consulting, Hosting, Network and Managed Services within the SAP HEC. Capable of delivering seamless Private Cloud and Managed Hosting deployment options Rapid deployment and scalability of SAP applications through the unique and optimized combination of domestic and international high capacity fiber optic network + Private Cloud + Managed Hosting Infrastructure Single point provider, offering Subscription Licensing, Application Management Services , Database and O/S Management, Platform Management and Infrastructure Management 1 Data SHEET Overview of SAP Services SAP Application & Platform Offerings Application Development & Management Integrated Big Data & Analytics End-to-end application Services design.

3 Deployment & Enterprise Performance Lumira management for SAP, COTS & Custom Developed Management Business Intelligence Advisory Services BPC Data Warehousing Implementation Financial Cons. Data Services Management service desk, monitoring, root cause & S&OP Governance, Risk & Comp resolution, focused on continuous improvement Visualization and SAP HANA. Experience + Agility = Value Predictive Analytics Enterprise Cloud SAP Predictive Analytics SAP Applications Application Management Value Services DS/Dashboards ITIL / CMMI Certified Industry Best Practices Quality Assurance and SAP Test Practice Knowledge Management 800+ Global Test Professionals Metric & SLA Definition Mature Offshore Presence at CMMI Level 5.

4 Weekly / Monthly Progress Reporting & Review Expert Resources on SAP Quality Center, SAP TAO, SAP Fortify Continuous Service Improvement Plans SAP Solution Manager and SAP Performance Center Tactical & Strategic Plan Reviews Vast automation experience with complex automation Advance experience in Environment Management practices Business Applications for automated installations Solutions powered by HANA (SoH / S/4 HANA EM) Load and Performance maturity originated from a Customer & Supplier Solutions (ECC, CRM, SRM) regulated environment Enterprise Finance (incl. New GL / IFRS) Complex E2E Test Strategy experience from over Industry Solutions (Retail, FMS / AFS, Pharma) 2000+ applications Global Trade Services Industry Models Telco, Healthcare, Entertainment, Financial, Supply Chain Management; and Retail, Transportation Manufacturing Solutions (SAP MII and ME) Integrated, global infrastructure and hosting in addition to IT.

5 Solutions powered by HANA Services portfolio for flexibility to quickly adapt to changing BW on HANA business demands (60 data Center Locations). Database and Technology SAP AMS and BICC. Real Time Analytics 80+ concurrent competency projects in motion as of Dec, 2016. Application Foundation and Security Well established BICC (Business Intelligence Competency Upgrades & Integration Services Center) Approach and Methodology Administration (Basis) AMS philosophy, build on a typical day in a life scenario SAP NW Solution Manager encompassing: Help Desk, Application Support and Enterprise Information Management Solution Optimization Database Solutions End-to-end SAP ECC application support SLA driven by innovation and solution improvements Cloud & E-Commerce Platform Solutions Reduce lead time for go to business reporting portfolio Business Networks (ARIBA)

6 Increased adoption of BI reports SAP Hybris Unified Commerce Processes Across all Channels KPI driven data models and self service reporting Strategy, implementation, consulting Services Improved release procedure for efficient bookkeeping World class omni-channel support and system integrity Usability experience feedback and improvement Reporting governance 2 Data SHEET Overview of SAP Services Core HANA Optimization EIM / Data Discovery / Ingestion to HANA Governance, Best Practices and Technical HANA Academy HANA Advanced Modeling Performance Tuning HANA Code Optimization HANA Automation and Adoption Self Service BI Visualization SAP Footprint CenturyLink implemented SAP in 1999 and went live on 1/1/2000.

7 Over the years, it has implemented additional functionality, completed multiple upgrades and integration projects. 20+ SAP Modules ~80 employees supporting footprint Simple Finance, RAR, SuccessFactors CenturyLink : one of SAP's largest customer using SAP. Multiple upgrades functionality for their end-to-end enterprise solution 1200 users CenturyLink 's History of Excellence Credentials TOP 3 communications provider Service Levels 20% of World's Internet traffic Dedicated 24/7 Customer engagement, technical landscape 43% of the Internet traffic in NYC and support management $2T Forex transaction per day Performance activity reporting, analysis, planning, and remediation 700k+ miles of Global Fiber Defined maintenance windows for required patches Highest Government Clearance Consumption-based pricing US Critical Infrastructure ITIL-based managed Services Member President's National Security Telecommunications Database Management Backups, Upgrades, Monitoring, Advisory Committee Restore & Recovery Quality: ISO 9001:2015 Certification by Schellman of the Infrastructure Monitoring and Event Detection QMS supporting SAP HEC Operating System Management, Patches, Monitoring Security: ISO27001 Application Management and Development Controls: SOC1 and SOC2.

8 Solution-level SLA of availability Global Headquarters EMEA Headquarters Asia Pacific Headquarters Canada Headquarters Monroe, LA United Kingdom Singapore Toronto, ON. (800) 784-2105 +44 (0)118 322 6000 +65 6591 8824 1-877-387-3764. 2017 CenturyLink . All Rights Reserved. The CenturyLink mark, pathways logo and certain CenturyLink product names are the property of CenturyLink . All other marks are the property of their respective owners. Services not available everywhere. Business customers only. CenturyLink may change or cancel Services or substitute similar Services at its sole discretion without notice. 925020617 -3- sap-solutions- Overview -handout-cm170065.