Day-to-Day Banking - Scotiabank

1 Day-to-DayBankingCompanionBookletSept 20171227114 (09/17) Registered Trademarks of The Bank of Nova Scotia. Trademarks of The Bank of Nova Scotia. * Visa User. Registered Trademark of SCENE IP LP, used under license. Trademark of Interac Inc. Used under License. Used under license by American Express Company. * Android is a trademark of Google Inc. iPhone and iPad are trademarks of Apple Inc.** Interlink is a registered trademark of Visa International ServiceAssociation used under license. Mobile Banking capability requires an Internet-enabled mobile wireless carrier s standard text messaging and data charges apply,as defined by your service plan with your carrier. u Scotia McLeod, HollisWealth and Scotia iTRADE (Order-Execution OnlyAccounts) are divisions of Scotia Capital Inc. ("SCI"). SCI is a memberof the Investment Industry Regulatory Organization of canada and theCanadian Investor Protection other service and product names are trademarks or registeredtrademarks of their respective display of trademarks herein does not imply that a License of any kindhas been Introduction 1o Opening A Personal Deposit Account 3o General Information about Personal Accounts 6o Day-to-Day Banking Accounts 10o Special Feature Plans 14o Savings Accounts 17o Foreign Currency Accounts 20o Other Banking Services and Fees 23o Cheque and Payment Processing Service Fees 23o Transfers 25o Incoming Wire Transfers 25o Overdraft Protection 26o Inactive Accounts 27o Account Closing 27o General Fees 27o Safety Deposit Boxes 27o Additional Rewards 28o Self-Service Banking 29o Powers of Attorney 34o Resolving Your Complaint35o Personal Banking Services Agreementso ScotiaCard Cardholder Agreement 37o Passport

2 ScotiaCardTerms and Conditions 52o Scotiabank Privacy Agreement 59o Overdraft Protection Agreement 66o Consent to Receipt of Electronic Documents Terms and Conditions 68o Telephone/Fax/E-Mail Banking Agreement 72o Bank The Rest Savings Program Agreement 75o Deposit Account Agreement 76 IntroductionWelcome to we make it easy for you to do allyour Banking . We know everyone has theirown way of Banking and their own unique set of Banking needs. With our full range ofbanking services, we re sure you ll find the right combination to meet your services that are easy to use and convenient for you is our top priority. Whether you re starting a family in a new home, building investments for your future,saving to put your kids through college, or opening your first bank account, Scotiabankhas a Banking service for and for the way youprefer to bank. In fact it all comesdown to your preference for how you want to do your Banking , along with the numberand type of transactions that you make every understands that you may feel most at home Banking with an Advisor in yourbranch.

3 Or maybe you prefer to use our online, mobile, telephone and ABM self-servicebanking options at your convenience. Whatever your financial needs or your schedule,we strive to enable you to manage your money in the manner that suits you know everyone is concerned about the cost of bank fees, so we ve designed a varietyof accounts and plans based on the number and type of transactions that you need todo each month. We ve included some tips on how to save money on bank fees inaddition to the fees for other services that you may use from time to time. Dependingon the type of account you choose, however, these services may be what s in this booklet?We explain the types of services we offer to Scotiabank customers along with theterms and conditions that govern those services, or what we call our personalbanking services important of all, is the way we manage your personal information, and that swhere our commitment to privacy comes into effect. We believe strongly that it formsthe basis of our relationship with you.

4 So we present that commitment to you first inthe agreements GuaranteeFrom time to time we make changes to our account features and fees. If you receivea statement with your account, we will notify you of any upcoming changes to youraccount features and fees by mailing you a notice with your statement. For accountswith multiple account holders, we will send the notice only to the account holderwho currently receives the statements. We also display notices in our branches, onScotia OnLineand at our ABMs 60 days prior to making any changes to the we make changes, as always, we want you to select the best account to helpyou save on fees. If you are not satisfied with changes to your account you may select1uWelcome to Scotiabankan alternate Scotiabank account within 90 days of the effective date of the request we will refund the difference, if any, between the fees that you have paidand the fees that you would have paid had you selected the alternate account on theeffective date of the you need to knowYou and your means each account holder of a deposit , our, us, Scotiabank andthe bank means The Bank of Nova Scotia and, asappropriate, any of our Canadian transactions means transactions processed without the help of a tellerthrough a Scotiabank ABM (automated Banking machine)

5 , online, mobile ortelephone transactions means transactions processed directly with a teller atany Scotiabank telephone transactions means transactions completed by a TeleScotiaservice transactions means withdrawals of funds from your accounts which includecash withdrawals, cheques drawn on your accounts, fund transfers to otherScotiabank accounts or other financial institutions, bill payments, pre-authorizedpayments and Interac Debit or Visa Debit Accounts means those deposit accounts having no customer-initiatedtransactions or customer-initiated activities for 24 consecutive activity means customer-initiated transactions or requests as well asautomatic fees or interest transactions generated by the terms and conditionsYou agree to the terms and conditions in this booklet, including all of the personalbanking services agreements (collectively, the agreements ), as they apply to Application for Deposit Services forms a part of this is bound by this booklet?

6 All of the provisions in this booklet, as they apply to you, are binding on you, your estate,your heirs, executors, administrators and your personal and legal agreements and severabilityEach of the agreements contained in this booklet is a separate contract. If a courtholds any of those agreements or any other provision in this booklet as invalid orunenforceable, in whole or in part, the remaining agreements and provisions shallstill be in effect and If you choose to close your account within 90 days of the effective date of any fee increases on request, we willrefund the difference between our old and new fees for any fees that you have paid. Trademark of Interac Inc. Used under Banking Companion BookletOpening A Personal Deposit AccountWe make it easy to open a personal deposit account at Scotiabank . Simply visit any ofour branches and speak to a branch representative to make arrangements to open anaccount, or contact us at 1-800-4 SCOTIA (1-800-472-6842) or visit booklet contains detailed information on the fees associated with our personalbank accounts and related services.

7 For more information contact 1-800-4 SCOTIA(1-800-472-6842) or visit ll also receive a ScotiaCard Banking card. We ask you to select a personalidentification number (PIN) to use with your card. When you use your PIN with yourScotiaCardbanking card you are providing us with your electronic signature and weconsider all transactions made this way to be authorized by details and the terms and conditions of use for your ScotiaCardbanking cardare described in this Your IdentityWhen you open your personal deposit account at a Scotiabank branch, you will berequired to present to us certain pieces of personal identification. Further detailsabout what qualifies as acceptable identification can be found at in the brochure entitled Day-to-Day Banking : Opening a Personal Account orCashing a Federal Government Cheque at Scotiabank , Cheque Holding Policy whichis available at all Scotiabank under the age of 12 years: A parent or legal guardian must open the account for the minor The parent or legal guardian must provide two pieces of original acceptableidentification to confirm his or her own identity If the minor is given signing authority on the account, the minor must alsopresent to us two pieces of original acceptable identificationIn addition, if in your capacity as legal guardian for the minor, you ask us to open apersonal deposit account for the minor, you must provide us with a certified copy ofthe legal document verifying your legal guardianship of the from 12 years of age to the age of majority.

8 Are required to produce a birth certificate to validate age Confirm his or her own identity by providing either:3uOpening A Personal Deposit AccountOpening A Personal Deposit Accountu4 Two pieces of original acceptable identification, which may include the birthcertificate One piece of identification if it bears your photograph and your signature One piece of identification if your identity is also confirmed by a client ingood standing in the community where your branch is locatedCollecting and recording your informationWe will only ask you for information that we need for the purposes set out in theScotiabank Privacy Agreement, which can be found in this booklet. In addition to confirming your identity, we also collect certain mandatory informationabout you such as your full name, home address (if any), date of birth and occupationor type of business (if any).When opening an account, we may have to ask you some additional questions to complywith government regulations.

9 We will collect and record all pertinent informationregarding you, including beneficial owners, intermediaries and other interested partiesand will establish the purpose and intended nature of each relationship. Whereapplicable, we will record the type, volume and frequency of expected account activityand we will make enquiries into the source of incoming funds or will ask you questions to determine whether your account will be used by or forthe benefit of a third party. If so, particulars of the third party and their relationshipwith you will be obtained and recorded prior to establishing the can refuse your request to open a personal deposit account for certain legalreasons but, if we do, we ll inform you about this in Your InformationWe will take reasonable and appropriate measures to verify the key informationprovided by you with reliable independent sources. We will refuse to enter into orcontinue relationships or conduct transactions with any person that insists onanonymity or provides false, inconsistent or conflicting information where theinconsistency or conflict cannot be resolved after reasonable and updating your informationAs set out in the Scotiabank Privacy Agreement, we may monitor your account to meetour legal and regulatory obligations.

10 We will keep information regarding you and yourfinancial activities as accurate, complete and up-to-date as necessary to fulfill thepurpose for which it was collected. When changes in your financial behaviour becomeapparent, we will take steps to determine the underlying reasons. If any personal information changes or becomes inaccurate or out of date, you arerequired to advise us so we can update our Banking Companion Booklet5uOpening A Personal Deposit AccountDeposit InsuranceThe Bank of Nova Scotia is a member of canada Deposit insurance corporation (CDIC). CDIC insures eligible deposits you make with its members subject tomaximum coverage limitations. For more information on deposit insurance refer tothe CDIC brochure Protecting Your deposits or call CDIC at 1-800-461-2342 or visitthe CDIC website at The Protecting Your deposits brochures areavailable at your local Scotiabank Bank of Nova Scotia maintains a Deposit Product List of the eligible deposits itoffers.