December 31, 2018 Evidence of Coverage - …

1 Form CMS 10260-ANOC/EOC OMB Approval 0938-1051 (Expires: May 31, 2020) (Approved 05/2017) January 1 December 31, 2018 Evidence of Coverage : Your Medicare health Benefits and Services as a Member of Personal Choice 65SM Medical-Only PPO This booklet gives you the details about your Medicare health care Coverage from January 1 December 31, 2018 . It explains how to get Coverage for the health care services you need. This is an important legal document. Please keep it in a safe place. This plan, Personal Choice 65 Medical-Only, is offered by QCC Insurance Company.

2 (When this Evidence of Coverage says we, us, or our, it means QCC Insurance Company. When it says plan or our plan, it means Personal Choice 65 Medical-Only.) Personal Choice 65 offers PPO plans with a Medicare contract. Enrollment in Personal Choice 65 Medicare Advantage plans depends on contract renewal. To receive this document in an alternate format such as Braille, large print or audio, please contact our Member Help Team (phone numbers are printed on the back cover of this booklet). Benefits, premium, and/or copayments/coinsurance may change on January 1, 2019.

3 The provider network may change at any time. You will receive notice when necessary. Benefits underwritten by QCC Insurance Company, a subsidiary of Independence Blue Cross independent licensees of the Blue Cross and Blue Shield Association. Magellan Behavioral health , Inc., an independent company, manages mental health and substance abuse benefits for most IBC members. SilverSneakers Fitness Program is provided by Tivity health Inc. 2017, an independent company. TruHearing is a registered trademark of TruHearing, Inc.

4 , an independent company. Y0041_H3909_PC_18_55952 accepted 8/28/2017 2018 Evidence of Coverage for Personal Choice 65SM Medical-Only PPO 1 Table of Contents 2018 Evidence of Coverage Table of Contents This list of chapters and page numbers is your starting point. For more help in finding information you need, go to the first page of a chapter. You will find a detailed list of topics at the beginning of each chapter. Chapter 1. Getting started as a member .. 4 Explains what it means to be in a Medicare health plan and how to use this booklet.

5 Tells about materials we will send you, your plan premium, your plan membership card, and keeping your membership record up to date. Chapter 2. Important phone numbers and resources .. 14 Tells you how to get in touch with our plan (Personal Choice 65 Medical-Only) and with other organizations, including Medicare, the State health Insurance Assistance Program (SHIP), the Quality Improvement Organization, Social Security, Medicaid (the state health insurance program for people with low incomes), and the Railroad Retirement Board.

6 Chapter 3. Using the plan s Coverage for your medical services .. 28 Explains important things you need to know about getting your medical care as a member of our plan. Topics include using the providers in the plan s network and how to get care when you have an emergency. Chapter 4. Medical Benefits Chart (what is covered and what you pay) .. 40 Gives the details about which types of medical care are covered and not covered for you as a member of our plan. Explains how much you will pay as your share of the cost for your covered medical care.

7 Chapter 5. Asking us to pay our share of a bill you have received for covered medical services .. 86 Explains when and how to send a bill to us when you want to ask us to pay you back for our share of the cost for your covered services. Chapter 6. Your rights and responsibilities .. 92 Explains the rights and responsibilities you have as a member of our plan. Tells what you can do if you think your rights are not being respected. Chapter 7. What to do if you have a problem or complaint ( Coverage decisions, appeals, complaints).

8 104 Tells you step-by-step what to do if you are having problems or concerns as a member of our plan. Explains how to ask for Coverage decisions and make appeals if you are having trouble getting the medical care you think is covered by our plan. This includes asking us to keep covering hospital care and certain types of medical services if you think your Coverage is ending too soon. Explains how to make complaints about quality of care, waiting times, customer service, and other concerns. 2018 Evidence of Coverage for Personal Choice 65SM Medical-Only PPO 2 Table of Contents Chapter 8.

9 Ending your membership in the plan .. 140 Explains when and how you can end your membership in the plan. Explains situations in which our plan is required to end your membership. Chapter 9. Legal notices .. 148 Includes notices about governing law and about nondiscrimination. Chapter 10. Definitions of important words .. 152 Explains key terms used in this booklet. CHAPTER 1 Getting started as a member 2018 Evidence of Coverage for Personal Choice 65SM Medical-Only PPO 4 Chapter 1. Getting started as a member Chapter 1.

10 Getting started as a member SECTION 1 Introduction .. 5 Section You are enrolled in Personal Choice 65 Medical-Only, which is a Medicare PPO .. 5 Section What is the Evidence of Coverage booklet about? .. 5 Section Legal information about the Evidence of Coverage .. 5 SECTION 2 What makes you eligible to be a plan member? .. 6 Section Your eligibility requirements .. 6 Section What are Medicare Part A and Medicare Part B? .. 6 Section Here is the service area for our plan .. 6 Section Citizen or Lawful Presence.