Deep Freeze Cloud User Guide - Faronics

1 Deep Freeze Cloud User Guide |1 Deep Freeze Cloud User Guide2| Last modified: January 2022 1999 2022 Faronics Corporation. All rights reserved. Faronics , Deep Freeze , Deep Freeze Cloud , Faronics Deploy, Faronics Core Console, Faronics Anti-Executable, Faronics Anti-Virus, Faronics Device Filter, Faronics Data Igloo, Faronics Power Save, Faronics Insight, Faronics System Profiler, and WINS elect are trademarks and/or registered trademarks of Faronics Corporation. All other company and product names are trademarks of their respective owners. Contents |1 Deep Freeze Cloud User GuideContentsPreface .. 9 Important Information .. 10 About Faronics .. 10 Product Documentation .. 10 Technical Support.. 11 Contact Information.

2 11 Definition of Terms .. 13 Definition of Terms .. 14 Introduction .. 19 Introduction to Deep Freeze Cloud Console.. 20 Deep Freeze Cloud Console Components.. 21 Diagram of Deep Freeze Cloud Console .. 22 System Requirements .. 23 Getting Started .. 25 Getting Started with Deep Freeze Cloud Console .. 26 Getting Started if you are a New Deep Freeze Cloud User .. 26 Installing Deep Freeze Cloud Console Components .. 29 Deep Freeze Cloud Console Components.. 30 Installing the Cloud Agent .. 30 Installing the Cloud Agent Using the Full Installer .. 31 Installing the Cloud Agent via Apple Remote Desktop (ARD) .. 32 Installing On Demand Cloud Relay .. 32 Uninstalling the Cloud Agent (Windows).

3 33 Uninstalling the Cloud Agent (HFS+) .. 33 Uninstalling the Cloud Agent (APFS).. 34 User Management .. 37My Profile .. 38 User Management .. 40 Add User.. 40 Edit User .. 41 Send Invite Email .. 42 Send Password Reset Email.. 42 Clone User .. 43 Disable User.. 43 Delete User .. 43 Tag .. 43 Deep Freeze Cloud User Guide 2| Contents2-Factor Authentication (2FA).. 44 Active Directory Users .. 45 SAML Integration .. 47 Managing Sites .. 53 Overview .. 54 Creating a Site .. 55 Using Deep Freeze Cloud Console .. 57 Home .. 58 Widgets .. 58 Install Cloud Agent .. 58 Manage Policies .. 58 Task Status .. 58 Computers.. 60 Live Actions .. 60 Client Information.. 65 Groups.

4 66 Adding a Group.. 66 Editing a Group .. 67 Deleting a Group .. 67 Active Directory Import .. 67 Search .. 67 Policies .. 68 Adding a Policy .. 68 Editing a Policy .. 69 Copying a Policy .. 70 Deleting a Policy .. 71 Copy to Sites .. 71 Uninstall Service from a Policy (some computers) .. 72 Scheduled Policy Updates .. 72 Inheriting Policy Settings .. 73 Applications .. 74 Color scheme.. 74 Custom Apps (Windows) .. 74 Custom Scripts (Windows) .. 75 Pending Updates/All (Windows) .. 76 Pending Updates/All (Mac) .. 80 Apps with Recent Updates .. 82 Failed Updates (Windows Only) .. 82 App Presets .. 83 Windows Updates .. 84 Pending Windows Updates/All/Online Only .. 84 Recent Windows Updates.

5 86 Failed Windows Updates .. 86 Imaging .. 87 Setting Up .. 87 Image Caching .. 92 Contents |3 Deep Freeze Cloud User GuideImage Computer.. 93 Capture Image.. 93 Computers .. 94 Imaging Servers .. 96 Deployment Packages .. 97 Install Settings .. 98 Images .. 99 Driver Groups .. 100 Inventory .. 101 All/Warranty Expired .. 101 Update Warranty Info .. 102 Action Toolbar .. 102 Tickets .. 104 All/Active/Closed .. 104 New Ticket .. 105 Assign Ticket/Owner .. 105 Ticket Actions .. 106 View History.. 107 General Settings .. 108 Cloud Agent Settings .. 108 Maintenance Period .. 108 Deep Freeze Service .. 110 Password Tab .. 111 Drives Tab .. 111 Workstation Tasks Tab .. 114 Windows Update Tab.

6 120 Batch File Tab.. 122 Advanced Settings Tab.. 123 Deep Freeze Dashboard .. 128 Data Igloo Service .. 131 Folder Redirection Tab .. 131 User Profile Redirection Tab .. 132 Registry Key Redirection Tab.. 132 Software Updater Service (Windows) .. 133 Application Tab .. 134 Software Deployment Tab (for Usage Stats Ultimate Only).. 134 Windows Update Tab (for Ultimate only) .. 136 Advanced Options Tab.. 138 Windows Update Dashboard .. 139 Anti-Executable Service.. 145 Anti-Executable Terms .. 145 How to use Anti-Executable .. 146 Deployment Options .. 146 Protection Settings .. 147 Policy Control List .. 149 Ransomware Prevention .. 150 User Settings .. 150 Central List .. 151 Anti-Executable Dashboard.

7 152 WINS elect Service .. 157 Deep Freeze Cloud User Guide 4| ContentsKiosk Tab.. 158 System Tab .. 160 Application Tab .. 164 Printers Tab .. 165 Acceptable Use Policy Tab .. 165 Administrator Tab .. 165 Cloud Sync.. 166 Configuring Cloud Sync .. 166 Usage Stats Service .. 168 Incident Reporting Service .. 169 Configuring Incident Reporting .. 169 Ticketing Service.. 171 Power Save Service .. 172 Audit Mode .. 173 Power Schedule Tab .. 173 Critical Apps Tab .. 176 Windows Options Tab .. 176 Hardware Settings Tab .. 177 User Experience Tab .. 177 Administration Settings Tab .. 178 Energy Cost Tab.. 178 Imaging Service .. 180 Remote Connect Service .. 181 Anti-Virus Service.

8 183 Configuring Anti-Virus .. 183 Security Options Tab .. 184 Computer Settings Tab .. 184 Scan Settings Tab .. 185 Firewall Protection Tab .. 187 Deep Freeze Mac Service .. 191 Deep Freeze Mac (HFS+) .. 191 Deep Freeze Mac (APFS) .. 194 Software Updater Service (Mac) .. 199 Reports .. 200 General Report .. 200 Deep Freeze .. 201 Data Igloo.. 202 Anti-Executable .. 202 Software Updater .. 203 Usage Stats .. 204 Incident Reporting .. 205 Power Save.. 206 Anti-Virus .. 208 Utilities .. 212 General Utilities .. 212 Deep Freeze Utilities.. 213 Deep Freeze Mac Utilities .. 215 Anti-Virus Utilities .. 223 Contents |5 Deep Freeze Cloud User GuideSoftware Updater Utilities .. 224 Anti-Executable Utilities.

9 226 Alerts .. 227 Manage Alerts .. 227 Read and Take Action.. 230 Using Deep Freeze On Demand .. 231 Overview of Deep Freeze On Demand .. 232 Deep Freeze Actions .. 233On Demand Actions .. 233 Manage Schedules.. 237 Creating a New Schedule .. 237 Editing or Deleting an Existing Schedule .. 239 Cloud Relay .. 240 Tags .. 241 Tags.. 242 Assign Tags .. 243 Manage Tags .. 244 Deep Freeze Administrator Mobile App .. 247 Overview .. 248 Deploy Cloud Agent from the Mobile App .. 249 Manage Computers Locally from the Mobile App.. 250 Manage Computers Remotely from the Mobile App .. 251 View Details .. 251 Filtering by Status, Policy, or Group.. 251 Filtering by Tags .. 252 Removing Active Filters.

10 253 Search .. 253 Perform Actions .. 253 Swipe Menu Options .. 255 Handout .. 257 Overview .. 258 Install, Enable and Disable Handout .. 259 Install Handout .. 259 Enable Handout .. 259 Disable Handout .. 259 Remove Handout Completely .. 260 Managing a Class .. 261 For Administrators .. 261 For Teachers.. 262 Handout files to a Class .. 264 Usage Stats .. 265 Deep Freeze Cloud User Guide 6| ContentsUsage Stats Overview .. 266 Manage Software Assets.. 267 Pre-defined Products Supported by Usage Stats .. 268 Mobile Device Management .. 269 Mobile Device Management (MDM) Overview .. 270 MDM Features for iOS Devices.. 270 MDM Features for Android devices.. 271 MDM Features for Chromebooks.