Delivered.

1 ISSUE 05 GLOBAL LOGISTICS MAGAZINEFOCUSBUSINESSTHE SHAPE OF THINGS TO COMEFind out if 3D printing is a game-changerSOLUTIONSCULTURE CLUBD iscover how a little local knowledge can be good for businessVIEWPOINTSWORKING IN A WARZONEDHL s Syria team delivers the goods as fighting rages aroundDRIVING INTO THE FUTURE Why consumer power is making the car industry to shift gear2 CONTENTSC over: nadla/Getty Images, contents: DHL, Tolgat/Getty Images, picture alliance/AP Photo, PR04 NEWS FOCUS: AUTOMOTIVE 08 Wired for the road ahead Changing consumer attitudes are driving changes in the way cars are designed, bought and used 14 Innovation is key driver for Renault-Nissan Why the supply chain is crucial for the successful 17-year partnership between Renault and Nissan17 Car tech revs up Shifting automotive tech will have repercussions for infrastructure and supply chains 08 PUBLISHED BY DEUTSCHE POST AGRepresented byProf.

2 Dr. Christof EhrhartEVP Corporate Communications& ResponsibilityAnita Gupta SVP Global Media RelationsEditor-in-ChiefMichelle ManagerSalvinija BuivydaiteEditorial InternMeribel Sinikalda AddressDeutsche Post AGCharles-de-Gaulle-Strasse 2053113 Bonn, GermanyTel. +49 (0) 228-18 20 Commercial Register court BonnHRB 6792 Turnover Tax ID Editorial ProductionTERRITORY Content to Results GmbHStubbenhuk 1020459 HamburgEditorRichard Reed (freelance)Project ManagerBirte KleinebenneArt Direction Christina G ttschePhoto EditorKatharina Werle FOCUS WIRED FOR THE ROAD AHEADDEAR READER,Is your car a mere convenience, or something you love for its power and perfor-mance, the more high tech the better?

3 Do you actually own a car, do car sharing or use chauffeured transport to get you where you need to be?For the automotive industry, segmentation is now the order of the day, as consumer attitudes to cars and driving are increasingly diversified. Our Focus article Wired for the road ahead explores this changing landscape in which carmakers have to adapt to the complexity of ever more fractured markets and the rise of technol-ogy components in vehicles, and where smart supply chain planning matters more than ever. For Jean-Fran ois Salles, Supply Chain Global Director, Outbound and Production Control, Renault-Nissan Alliance, the supply chain also plays a critical part in delivering his company s focus on innovation and people-centricity, as he explains in our Executive few years ago, 3D printing was heralded as one of the must-watch trends and some experts said a 3D revolution was upon us.

4 3D printing: a new dimension explores where the technology is today and looks at its potential for , don t miss Business as Unusual , where Khulud Halaby, Managing Director, DHL Express Syria, presents an insightful first-hand account of what it is like to live and work in a country that has been ravaged by over five years of a devastating civil war. Enjoy your read!Sincerely,Bill MeahlChief Commercial Officer, DHL3 BUSINESS 19 The latest delivery battlefield How companies are devising innovative solutions in the battle for last-mile e-commerce deliveries 22 Birchbox and Barkbox Subscription box schemes have become potential moneyspinners much to the interest of big brands24 3D printing: a new dimension 3D printing is now producing everything from buildings to aircraft components 28 Brexit: where now for business?

5 After the s shock vote for Brexit, how can business prepare?24 BUSINESS 3D PRINTING: A NEW DIMENSIONC ontributorsSimon Barker, David Benady,Rick Demarest, Tony Greenway,Donald Kanak, Jonathan WardPaper This magazine is made from 100% recycled paper. We are committed to protecting the environment and the world s optimal media GmbH Glienholzweg 717207 R bel / M ritzPrint Coordination Heiko Belitz (resp.), Matthias Richter34 VIEWPOINTS AYESHA KHANNAThe icons above indicate additional online resources. WEB LINKVIDEO SOLUTIONS 30 On the right track How DHL moves millions of packages around the world32 Bridging the culture gap In a globalized world, knowing your way around local cultures is crucial for business success VIEWPOINTS 34 delivered .

6 Talks Technology and smart cities entrepreneur Ayesha Khanna36 ASEAN and European businesses An essay by Donald Kanak38 What s the story, Ms. Halaby? Khulud Halaby, Managing Director, DHL Express Syria, on delivering for customers in a war-torn countryDELICATE DELIVERIESS panish porcelain maker Lladr s exquisite figurines have been collectors items since the eponymous brothers Juan, Jos and Vicente began producing them 63 years ago in Valencia. The statues are now sold by 10,000 retailers as well as 80 of Lladr s own boutiques worldwide.

7 Many are bought in Spain itself by visiting tourists and Lladr customers already use a special DHL service to send these delicate and expensive purchases home, with all duties and taxes paid in advance. Now Lladr and DHL are planning to extend this service to some of the firm s other big markets in the , Japan, China, Australia, Singapore, Hong Kong, Korea and SORTINGNEWSSTAYING THE COURSEThe FIA World Endurance Championship (WEC) comprises nine en-durance races of at least six hours duration on circuits around the world one of which is the famous 24-hour Le Mans race.

8 But there s another marathon effort involved too: DHL is the official logistics partner of the WEC and has the task of shipping all the teams motorsports materials and equipment to the various events. This includes 32 race cars, three safety cars, 10,000 tires and a stag-gering 198,000 liters of saw the opening of the new state-of-the-art sorting center at the DHL Express European hub in Leipzig, Germany. The 230 million ($253 million) facility is equipped with innovative conveyor technology that allows heavier and bulkier shipments to be moved around the hub on trays, tracks and lifts.

9 This means packages with a weight of up to 170 kilograms can now be handled on a fully automated basis at Europe s most modern shipment sorting facility. This investment has also boosted processing capac-ity at the site by about 50 percent to 150,000 shipments per hour. Frank Appel, Chief Executive, Deutsche Post DHL Group, said: The successful launch of our expanded hub and the new sorting facility is a further step that reinforces the importance of Leipzig as our main European express hub. DHL Express has invested a total of 655 million ($722 million) in the Leipzig facility, which now covers an area of approximately 87,000 square DASHNow shopping trolleys really will have a mind of their own: retail giant Walmart is planning to take the strain out of the weekly supermarket run by having self-driving trolleys in its stores.

10 According to a patent granted by the government, smartphone-controlled detachable motors will be able to fetch trolleys for shoppers and even round up those abandoned in the car conflicts such as the one tearing apart Syria continue to rage around the world, the most powerless victims are often children. Millions are separated from their biological families, be it through wars, domestic crises or outbreaks of disease. SOS Children s Villages is a non-governmental organization that has been protecting the interests and rights of children since 1949.