DELIVERY AGREEMENT FOR OUTCOME 12: An …

1 DELIVERY AGREEMENT FOR OUTCOME 12: An efficient, effective and development oriented public service and an empowered, fair and inclusive citizenship 2010 2 PREAMBLE OF THE DELIVERY AGREEMENT The Medium Term Strategic Framework (2009-2014) translated the Election Manifesto into 12 Outcomes. The department of Public Service and the Department of Arts and Culture are responsible for Outcomes 12: An efficient, effective and development oriented Public Service and an empowered, fair and inclusive citizenship . The DELIVERY AGREEMENT comes as a result of a series of engagements that have taken place across the spheres of government as well as between government departments.

2 The fourth democratic government of South Africa under the leadership of President Jacob Zuma agreed on 12 outcomes as a key focus of work between 2010 and 2014. Early in 2010, the President of the Republic signed performance agreements with the Ministers in relation to the new outcomes based approach. Subsequent to the signing of the performance agreements, Ministers who lead outcomes were requested to coordinate the development of the DELIVERY AGREEMENT across all spheres of government and its entities. The DELIVERY AGREEMENT for OUTCOME 12 has been finalised and will guide the implementation of the programme of action for government. This DELIVERY AGREEMENT is a sum total of commitments made by key government departments in all spheres to ensure that government is working together to improve on service DELIVERY and thus the lives of the people.

3 The DELIVERY AGREEMENT for OUTCOME 12 covers the following key strategic areas:- Service DELIVERY Quality and Access Human Resource Management and Development Business process, systems, decision rights and accountability Tackled corruption effectively Nation Building and National Identity Citizen Participation; and Social Cohesion The DELIVERY AGREEMENT will be implemented on an incremental basis over the next four years. The DELIVERY AGREEMENT to be reviewed annually will be informed by learning based on monitoring and evaluation (M&E) findings. Accordingly, it will be refined over time to be more inclusive of the relevant DELIVERY partners. The DELIVERY AGREEMENT provides detail to the outputs, targets, indicators and key activities to achieve OUTCOME 12.

4 It also identifies required inputs and clarifies the roles and responsibilities of the various DELIVERY partners. It spells out who will do what, by when and with what resources. MR MASENYANI RICHARD BALOYI, MP MS LULAMA XINGWANA, MP MINISTER OF PUBLIC SERVICE AND ADMINISTRATION MINISTER OF ARTS AND CULTURE DATE: DATE: 3 Contents PREAMBLE OF THE DELIVERY AGREEMENT .. 2 PART A OF OUTCOME 12: AN EFFICIENT, effective AND DEVELOPMENT ORIENTED PUBLIC SERVICE 1. INTRODUCTION ..6 HIGH LEVEL PROBLEM STATEMENT FOR OUTCOME 12- PART A OF OUTCOME 12.

5 7 HIGHLIGHTS OF THE DELIVERY AGREEMENT - part a of OUTCOME 12 ..9 2. IDENTIFICATION OF DELIVERY PARTNERS .. 17 3: LINKING OUTPUTS TO OUTCOME 12 .. 18 OUTPUT 1: SERVICE DELIVERY QUALITY AND ACCESS .. 18 OUTPUT 2: HUMAN RESOURCE MANAGEMENT AND DEVELOPMENT .. 20 OUTPUT 3: BUSINESS PROCESSES, SYSTEMS, DECISION RIGHTS AND ACCOUNTABILITY .. 20 OUTPUT 4: CORRUPTION TACKED EFFECTIVELY .. 22 4. ACTIONS NEEDED TO ACHIEVE EACH OUTPUT .. 23 OUTPUT 1: SERVICE DELIVERY QUALITY AND ACCESS .. 23 OUTPUT 2: HUMAN RESOURCE MANAGEMENT AND DEVELOPMENT .. 33 OUTPUT 3: BUSINESS PROCESSES, SYSTEMS, DECISION RIGHTS AND ACCOUNTABILITY .. 42 OUTPUT: 4 CORRUPTION TACKLED EFFECTIVELY .. 66 5. INDICATORS, BASELINES AND TARGETS FOR PART A OF THE OUTCOME .

6 72 6. RISKS, CONSTRAINTS AND MITIGATION STRATEGIES .. 73 7. GOVERNANCE AND REPORTING ARRANGEMENTS .. 73 8. SIGNATORIES .. 77 APPENDIX A: RESULTS 80 4 PART B OF OUTCOME 12: AN EMPOWERED, FAIR AND inclusive CITIZENSHIP INTRODUCTION .. Error! Bookmark not defined. 1. HIGH LEVEL PROBLEM STATEMENT .. Error! Bookmark not defined. 2. IDENTIFICATION OF DELIVERY PARTNERS .. Error! Bookmark not defined. 3: LINKING OUTPUTS TO OUTCOME 12 .. Error! Bookmark not defined. OUTPUT 1: NATION BUILDING AND NATIONAL IDENTITY .. ERROR! BOOKMARK NOT DEFINED. OUTPUT 2: CITIZEN PARTICIPATION .. ERROR! BOOKMARK NOT DEFINED. OUTPUT 3: SOCIAL COHESION .. ERROR! BOOKMARK NOT DEFINED. 4. ACTIONS NEEDED TO ACHIEVE EACH OUTPUT .. Error! Bookmark not defined.

7 OUTPUT 1: NATION-BUILDING AND DEVELOPING NATIONAL IDENTITY .. ERROR! BOOKMARK NOT DEFINED. OUTPUT 2: CITIZEN PARTICIPATION .. ERROR! BOOKMARK NOT DEFINED. OUTPUT 3: SOCIAL COHESION .. ERROR! BOOKMARK NOT DEFINED. 5. INDICATORS, BASELINES AND TARGETS FOR OUTCOME .. Error! Bookmark not defined. 6. SYNOPSIS OF KEY ACTIVITIES .. Error! Bookmark not defined. 7. RISKS, CONSTRAINTS AND MITIGATION STRATEGIES .. Error! Bookmark not defined. 8. GOVERNANCE AND REPORTING ARRANGEMENTS .. Error! Bookmark not defined. 9. SIGNATORIES .. Error! Bookmark not defined. 5 PART A OF OUTCOME 12: AN EFFICIENT, effective AND DEVELOPMENT ORIENTED PUBLIC SERVICE 6 1. I NT RODUC T I ON Government has agreed on 12 outcomes as a key focus of work between now and 2014.

8 Each OUTCOME has a limited number of measurable outputs with targets. Each output is linked to a set of activities that will help achieve the targets and contribute to the OUTCOME . Each of the 12 outcomes has a DELIVERY AGREEMENT which, in most cases, involves all spheres of government and a range of partners outside government. Combined, these agreements reflect government s DELIVERY and implementation plans for its foremost priorities. This DELIVERY AGREEMENT is a negotiated charter which reflects the commitment of the key partners involved in the direct DELIVERY process to working together to undertake activities effectively and on time to produce the mutually agreed-upon outputs which in turn will contribute to achieving part A of OUTCOME 12.

9 The process of crafting this DELIVERY AGREEMENT has been managed by the G&A cluster as the OUTCOME Implementation Forum for OUTCOME 12. The G&A cluster consist of key coordinating departments from national level as well as representation of provincial Directors-General. Task teams have been established for each of the four outputs of OUTCOME 12. Each output consists of sub-outputs to which were assigned to separate workstreams (or sub task-teams). Twenty multi-departmental and intergovernmental workstreams (or sub-task teams) have made the detailed submissions for each sub-output which comprises the DELIVERY AGREEMENT for OUTCOME 12. The DELIVERY AGREEMENT will be implemented on an incremental basis over the next four years and reviewed annually in the light of learning by doing and monitoring and evaluation (M&E) findings.

10 Accordingly, it will be refined over time and become more inclusive of the relevant DELIVERY partners. As outlined above, many different interventions have to take place in order to shift the public service to a new trajectory towards being efficient, effective and development-oriented. These interventions are all interdependent, and it is therefore important that adequate attention be paid to all of them. For example, the impact of initiatives aimed at improving the performance and supervision of front-line service workers will be limited if supply chain management practices are not also improved so that front-line workers are timeously provided with the good quality equipment that they require to do the job.