Dell Docking Station WD19DCS Dual Cable User Guide

1 dell Docking Station WD19 DCS Dual CableUser GuideRegulatory Model: K20 ARegulatory Type: K20A001 February 2021 Rev. A00 Notes, cautions, and warningsNOTE: A NOTE indicates important information that helps you make better use of your : A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoidthe : A WARNING indicates a potential for property damage, personal injury, or death. 2021 dell Inc. or its subsidiaries. All rights reserved. dell , EMC, and other trademarks are trademarks of dell Inc. or its subsidiaries. Othertrademarks may be trademarks of their respective 1: 4 Chapter 2: Package contents .. 5 Chapter 3: Hardware 7 Chapter 4: Identifying Parts and Features .. 8 Chapter 5: Important 12 Chapter 6: Quick Setup of Hardware .. 13 Chapter 7: Setup of External 18 Updating the graphics drivers for your your 18 Display 19 Display Resolution 8: Removing the USB Type-C Cable module ..21 Chapter 9: Technical Status 25 Power Adapter 25 Docking Status 25 Docking 25 Input/Output (I/O) 26 dell ExpressCharge and ExpressCharge boost 27 Chapter 10: dell Docking Station firmware update.

2 28 Chapter 11: Frequently asked 31 Chapter 12: Troubleshooting the dell Performance Docking Station WD19 DCS .. 33 Symptoms and 33 Chapter 13: Getting 36 Contacting 36 ContentsContents3 IntroductionThe dell Performance Docking Station WD19 DCS is a device that links all your electronic devices to your system using adual USB Type-C Cable interface. Connecting the system to the Docking Station allows you to access all peripherals (mouse,keyboard, stereo speakers, external hard drive, and large-screen displays) without having to plug each one into the : Update your system s BIOS, graphic drivers and the dell Performance Docking Station WD19 DCSdrivers to the latest versions available at BEFORE using the Docking Station . Older BIOS versions and drivers could result your system not recognizing the Docking Station or not functioning check if any recommended firmware is available for your Docking Station at contentsYour Docking Station ships with the components shown below. Ensure that you have received all the components and contactDell (see your invoice for contact information) if something is 1.

3 Package contents stationwith USB cordQuick Setup Guide (QSG)2 Package contents5 Table 1. Package contents (continued)ContentsSpecificationsSafety, Environmental,and RegulatoryInformation6 Package contentsHardware requirementsBefore using the Docking Station , ensure that your system has a DisplayPort over dual USB Type-C designed to support thedocking : dell Docking stations are supported with select dell systems. See the dell Commercial Docking Compatibility Guidefor the list of supported systems and recommended requirements7 Identifying Parts and FeaturesFigure 1. Top up/Power buttonNOTE: The dock button is designed to replicate your system's power button. If you connect the dell Performance DockingStation WD19 DCS to supported dell systems, the dock button works like your system's power button and you can use it topower on/sleep/force shutdown the : The dock button is not functional when connected to unsupported dell systems or non- dell Parts and FeaturesFigure 2. Front Gen1/Gen2 Type-C Gen1 port with PowerShareFigure 3.

4 Left lock lock slotIdentifying Parts and Features9 Figure 4. Back (2) Gen1/Gen2 Type-C port with DisplayPort Gen1 port (2) connector (RJ-45) connector10 Identifying Parts and FeaturesFigure 5. Bottom tag labelIdentifying Parts and Features11 Important InformationDell Docking Station drivers (Realtek USB GBE Ethernet Controller Driver) are required to be installed before using the dockingstation for full functionality. dell recommends updating the system BIOS and graphics driver to the latest version before usingthe Docking Station . Older BIOS versions and drivers could result in the Docking Station not being recognized by your system ornot functioning highly recommends the following applications to automate the installation of BIOS, firmware, driver, and critical updatesspecific to your system and Docking Station : dell | Update - for dell XPS systems only. dell Command | Update - for dell Latitude, dell Precision, or XPS applications are available for download on the Drivers & Downloads page for your product at the dell Docking Station WD19 DCS driver setTo fully support the new generation dell Docking Station WD19 DCS, it is highly recommended to install the following BIOS/Drivers on a 64 bit Windows operating to and click Detect Product to Autodefect your product, or enter your system s Service Tag inthe Enter a Service Tag or Express Service Code field, or click View Products to browse to your system the latest BIOS available for the system.

5 This is available for download at under the BIOS the system before the next the latest Intel HD/NVIDIA/AMD Graphics drivers available for the system. This is available for download Restart the system before the next the Realtek USB GBE Ethernet Controller Driver for dell Dock WD19 DCS available for your system. This isavailable for download at under the Docks/Stand InformationQuick Setup of your system's BIOS, graphics and drivers from Setup of the AC adapter to a power outlet. Then, connect the AC adapter to the mm DC-in power input on the DellPerformance Docking Station WD19 DCS .14 Quick Setup of HardwareFigure 6. Connecting the AC the USB Type-C connector to the the dell Performance Docking Station WD19 DCS firmware from Setup of Hardware15 Figure 7. Connecting the dual USB Type-C connectorNOTE: On supported systems use a single USB Type-C Cable to connect the Docking Station . The other USB Type-Ccable of the Docking Station can only be used as a power deliverable Cable for smartphone or tablet up to 15 multiple displays to the Docking Station , as Setup of HardwareFigure 8.

6 Connecting the multiple displaysQuick Setup of Hardware17 Setup of External MonitorsTopics: Updating the graphics drivers for your computer Configuring your Monitors Display bandwidth Display Resolution TableUpdating the graphics drivers for your computerThe Microsoft Windows operating systems include the VGA graphics drivers only. Therefore, for optimum graphics performance,it is recommended that dell graphics drivers applicable for your computer be installed from under the Video nVidia Discrete Graphics solutions on the supported dell , install the Intel Media Adapter Graphics Driver applicable to your , install the nVidia Discrete Graphics Driver applicable to your AMD Discrete Graphics solutions on the supported dell , install the Intel Media Adapter Graphics driver applicable to your , install the AMD Discrete Graphics driver applicable to your your MonitorsIf connecting two displays, follow these the Start button, and then select System and select of External the Multiplay displays section, select Extend these bandwidthExternal monitors require a certain amount of bandwidth to work properly.

7 Monitors with higher resolution require morebandwidth. DisplayPort High Bit Rate 2 (HBR2) is DP ( Gbps maximum link rate per lane). With DP overhead, the effective datarate is Gbps per lane. DisplayPort High Bit Rate 3 (HBR3) is DP ( Gbps maximum link rate per lane). With DP overhead, the effective datarate is Gbps per 2. Display bandwidth ResolutionMinimum bandwidth required1 x FHD (1920 x 1080) display @60 Gbps1 x QHD (2560 x 1440) display @60 Gbps1 x 4K (3840 x 2160) display @30 Gbps1 x 4K (3840 x 2160) display @60 GbpsDisplay Resolution TableOnly for Recommended Systems from dell Commercial Docking Compatibility Guide . The following table only addresses thedual- Cable connection and does not support systems that use single Type-C 3. WD19 DCS Display Port AvailableBandwidthSingle Display(maximumresolution)Dual Display(maximumresolution)Triple Display(maximumresolution)Quad Display (maximumresolution)HBR2 (HBR2 x4 lanes - Gbps) Type-C: + : QHD + + :N/ASetup of External Monitors19 Table 3.

8 WD19 DCS (continued)Display Port AvailableBandwidthSingle Display(maximumresolution)Dual Display(maximumresolution)Triple Display(maximumresolution)Quad Display (maximumresolution)4K (3840 x2160) @60 Hz(2560 x1440) @60Hz + :QHD (2560 x1440) @60Hz +MFDP Type-C: QHD(2560 x1440) @60Hz 2 x QHD (2560x 1440) @60Hz 1 x FHD (1920 x1080) + +MFDP Type-C: 2 x QHD (2560x 1440) @60Hz 1 x FHD (1920 x1080)HBR3 (HBR3 x4 lanes - Gbps)With discrete graphics cardSee recommended models inhardware Type-C:8K (7689x4320)@30 Hz + : 4K(3840 x2160) @60Hz + : 4K(3840 x2160) @60Hz +MFDP Type-C: 4K (3840x 2160) @60Hz + + : QHD(2560 x 1440) @60Hz + + MFDP Type-C:QHD (2560 x 1440)@60 HzUsing Daisy-chain: (Daisy-chain 2 xQHD 2560 x 1440 @30Hz) + + : QHD (2560 x 1440)@60 Hz (Daisy-chain 2x QHD 2560 x 1440@30Hz) + +MFDP type-C: QHD (2560 x 1440)@60 HzNOTE: and MFDP (Multi-Function DisplayPort) Type-C ports on the back of all docks in the WD19S family aretoggled. and MFDP Type-C cannot support dual monitors simultaneously.

9 Only one of these ports can be used as adisplay device at a : If higher resolution monitors are used, the Graphics driver makes a judgment based on monitor specifications anddisplay configurations. Some resolutions may not be supported and so will be removed from the Windows Display : Configuration that is supported with AMD and Nvidia in special-graphics mode. This mode is listed in the BIOS forthe dell Precision mobile workstations 7530/7730 will require enabling special-graphics mode when Switchable is 7530 and Precision 7730 with AMD Graphics can only support dual 4K@60 Hz non-HDR monitors when, bothmonitors are plugged to the two DP ports (not HDMI).Precision 7540 and Precision 7740 with AMD Graphics can support up to six displays dependent on GPU capability. WithNvidia Graphics, it can support up to four : Linux operating system is unable to physically turn-off built-in display, the external display numbers will be one lessthan the display numbers listed in above the Display Port Data Rate is HBR2, then, the maximum resolution that Linux supports is 8192 x 8192 (counted withbuilt-in display plus external display).

10 20 Setup of External MonitorsRemoving the USB Type-C Cable modulePrerequisitesThe dell Performance Docking Station WD19 DCS is shipped with the USB Type-C Cable attached. To remove/change the cablemodule, follow these over the Docking the USB Type-C Cable the two x 5 screws [1], and turn over the Docking Station [2].22 Removing the USB Type-C Cable pull the Cable module away from the Docking the USB Type-C Cable and remove the USB Type-C Cable module from its connector inside the Docking the USB Type-C Cable moduleTechnical specificationsTopics: LED Status Indicators Docking specifications Input/Output (I/O) Connectors dell ExpressCharge and ExpressCharge boost overviewLED Status IndicatorsPower Adapter LEDT able 4. Power Adapter LED indicator StateLED BehaviorPower Adapter is plugged into wall socketFlash three timesDocking Status IndicatorTable 5. Docking Station LED Indicators StateLED BehaviorDocking Station is receiving power from power adapterFlash three timesTable 6.