Dell Quiz Section 4

1 1. Which is the easiest way to verify the functionality of motherboard during memory failure?*A. By swapping the system boardB. By removing the memory moduleC. By reinstalling the OSD. Check the PSU Built in Self-test test button*Answer found on page 31 in troubleshooting2. Name the tool that can successfully repair and ignore defective memory areas by masking the address from system usage.*A. PSU BISTB. MpMemoryC. MemRxD. ePSA*Answer found on page 9 in troubleshooting3. What could be the issue if the system does not load into the operating system despite passing the ePSA?*A. Corrupt or missing operating systemB.

2 Failed system Failed hard Failed memory How can you check if the hard drive is detected when the system is not booting into the operating system?*A. Go to BIOSB. Open the Chassis and From within the Windows (or other) operating The HDD indicator light or LED.*Answer found on slide 12 in is a condition in which one or more drives in a RAID array contains data errors, and another drive in the array is no longer an active member of the array due to drive failure, foreign configuration, drive removal or any other reason.*A. Double FaultB. Foreign ConfigurationC. Predictive Drive FailureD.

3 Foreign DisksE. None of the above*Answer found on page 16 in troubleshootingDell Quiz Section 4 Troubleshooting6. What is Thermal grease?*A. Thermal grease is a substance used to manage better heat conduction between two surfaces such as processor & System Thermal grease is a substance used to manage better heat conduction between two surfaces such as processor & Thermal grease is an adhesive liquid used to fix small parts on the system None of these answers are correct.*Answer found on page 197. Circle all that apply: Which of the following statements are true about the New PSU PIST?*A. During PSU PIST, If PSU LED light will stay ON - PSU is functioning properlyB.

4 Ensure to disconnect the AC power cord from the PSU before starting the PSU BISTC. To start the PSU BIST: Plug in the AC power cord & note the LED lights statusD. To restart the PSU BIST: Disconnect the AC power cord for 15 seconds (PSU BIST reset time), and then plug-in the AC power cord*Answer found on page 25 in troubleshooting8. Circle all that Apply: You are fixing a computer running on Windows and it is not booting. Which of the BIOS settings will you change?*A. Change Boot Mode to UEFIB. Enable Secure BootC. Re-enter the Window DPK keyD. Enable Legacy Option ROMs*Answer found on page 37 in troubleshooting9.

5 The LCD has passed the BIST, but there is still a no video problem. What other components should be checked and in what order?*A. LCD cable, inverter board, system boardB. System board, inverter board, LCD cableC. Power button, inverter board, system boardD. Coin cell battery, system Board, LCD inverter*Answer found on page 41, 45, 4610. How to initiate RTC reset?*A. Connect System to an AC power -> Keep the system in a power off state -> Press & hold the Windows key for 25 seconds -> Release the power button to initiate RTC ResetB. Connect system to an AC Power -> Power on system -> Press F12 for boot Menu -> Select DiagnosticsC.

6 Connect system to an AC power -> Keep the system in a power off state -> Press & hold the power button for 25 seconds -> release the power button initiate RTC ResetD. Unplug AC power -> Keep the system in a power off state ->disconnect system battery -> press power button for 25 seconds to initiate RTC Reset*Answer found on page 60 in troubleshootingDell Quiz Section 4 (continued)Troubleshooting11. Circle all that Apply: Which of the following items that are not affected by the RTC reset.*A. Service TagB. Admin PasswordC. Ownership TagD. Enable Legacy options ROMsE. The Boot ListF. System PasswordG. Secure Boot enableH.

7 Asset Tag*Answer found on page 60 in troubleshooting12. When should you use RTC Reset?*A. To recover from NO POST/No BootB. To recover from No Video/No POSTC. To recover from No Power/No VideoD. To recover from No Boot/No Power*Answer found on page 60 in troubleshooting13. Circle all that apply: What should the technicians do before replacing any suspected failed part in a no POST situation?*A. Capture the fault exhibited by running Diagnostics indicators, check for Error Codes and check BIOS settings. B. Re-run diagnostics sequences with removal of individual parts to isolate Replace the suspected failed part immediatelyD.

8 Reseat parts and cables*Answer found on page 50, 53, and video on 57 in troubleshooting14. How do you perform a Latitude Self-Heal Recovery?*A. Plug-in the AC adapter and power on the system -> enter BIOS and to launch the Self-Heal Unplug the AC adapter & remove primary battery -> Release the flea power -> Plug-in the AC Unplug the AC adapter & remove primary battery -> Disconnect coin-cell (CMOS) battery -> Release the flea power -> Plug-in the AC adapterD. Unplug the AC adapter -> Release the flea power -> Plug-in the AC adapter*Answer found on page 64 in troubleshooting15. Circle all that Apply: Which of the following statements are true about Latitude Self-Heal recovery?

9 *A. Before replacing system board preform self-heal as a mandatory stepB. When self-heal is triggered, system will auto power-on with a blank screen, reboots a couple of times (watch for the LED lights (power, Wi-Fi, HDD, ))C. Self-heal is supported on Latitude, Inspiron, and Vostro NBD. Upon successfully completing self-heal, the system will power on with the dell logo*Answer found on pages 62, 64, and video on 65 in troubleshooting dell Quiz Section 4 (continued)Troubleshooting16. Circle all that apply: The BIOS Recovery 2 does not support recovery from .*A. Solid State Drive (SSD)B.

10 Hybrid Solid State Drive (SSD)C. Encrypted Hard DriveD. Hard Disk Drive with password set*Answer found on page 68 in troubleshooting 1 7. Circle True or False: BIOS Recovery 2 Does not support trigger from touch panel.* A. TrueB. False*Answer found on page 68 in troubleshooting 18. Which of the following is the correct way to trigger BIOS Recovery 2?*A. For desktop platform, turn on the PC and hold down CTRL + Esc For desktop platform, turn on the PC and keep tapping on the key For desktop platform, turn on the PC and hold down CTRL + ALT + DEL For desktop platform, turn on the PC and keep tapping on the key F12.