DEPARTMENT OF BUILDINGS - New York City

1 Crit ical Objectives Protect publ ic safety by inspecting construction and BUILDINGS to ensurecompliance. Pre vent co nstruction-relatedinjuries and fatalities. Enf orce building Co de and zoning regulations. Improve the enforce abi lity of violations issued. Respond to public co mplaints in atimely ma nner. Ensure that indivi duals have proper qualifica tions to perf orm regulatedwo rk. Improve the timeli ness of const ruction pla nreviews, pe rmit issuance, andrel ated Performance High lights The Departm ent completed 48,186 constr uction inspec tions during therep orting period, a24 percent decli ne. The de crea se is principally due tored uce dfield hours resulting from staff vac ancies and amor eextensivetra ining program.

2 On aver age, response times to emer gency complaints (Pr ior ity A) remainedunc hanged at hours. More than 94 per cent of eme rge ncy complaintswe re responded towithin days, narrowly missing the 95 perce ntpe rfor ma nce target . However, response times to none me rge ncy complaints(Pr iority B) increased by 50 percent, from days to days, astheDe par tmen tcontinued to prioriti ze allocation of its limited resources toemergencies and special inspections. Only pe rce nt of noneme rge ncycomplaints were responded to within 40 days, farbe low the 70 per centtarget. Fewer const ructi on-related incidents were reported to the Departmentreflecting, in part ,the positi ve impact of the Depar tment s safe tyedu cational outreach efforts and increased enforc ement.

3 Compared to thesame perio dlast year, incidents decreased by 29 perc ent from 171 to 121,fat alities held steady at one, accidents incr ease dfrom 46 to 52, whileinjuries rose from 51 to 68. The Departm ent issued approximately6,600 fewe rNotices of large part ,the percent decl ine is aresult of the drop in const ructi oninspections. At days, the overall average time to comple te first pla nreviews wasrel atively unchanged, but there were varianc es by job type . First pl anrev iews of new BUILDINGS were com pleted in anavera ge of days, morethan one day fast er, while the time to review ma jor altera tions increased byone day to days. The time to complete plan reviews of minoralt erations was comparable to ayear ago at Age nc y OperationsThe BUILDINGS De partment ensures the safeand law ful use of more than 975,000bui ldings and pr operties by enfor ci ng theCity s building Co de, the Cit y s ZoningResolution, Ne wYork State Labor Lawand the New york Sta te Multipl eDwellingLaw.

4 Onaannual basis the Depa rtme ntreviews over 65,000 construc tion plans,issues more tha n130,000 ne wand renewedpermits, performs mor etha n310,000inspect ion s, and issue s25 type sof license sand registrations. The Departmentfacilitate scompliant constr uct ion bycontinua llystream lini ng the permitapplication process, and del ivers serviceswit hintegr ityand Public Se rviceAreas Ensure the safe and lawful use ofbuildings and properties by enforcingthe building Code, Zoning Resolution,and oth er applicable laws. Facilitate compli ant cons tructionthro ugh the timely delivery of TOFBUILDING SRober t L iMandri, CommissionerPer form anc e Report Ensure the safe and lawful use of BUILDINGS and properties by enforcing the building Code, ZoningResolution, and other applicable c t u a lT a r g e t4-MonthActual4-MonthActualUpdatedPerfor mance StatisticsFY09 FY10 FY11FY12FY13FY11FY12 Construction inspections completed244,585 212,038 171,547**63,76048,186- Complaints (%) ** Certificate of Occupancy (%) ** Construction monitoring (%) ** Other (%)

5 ** Average construction inspections per inspector dayNA NA NA** Construction inspections resulting in at least one Stop Work Order (%) ** Construction inspections resulting in a Vacate Order (%) ** inspections resulting in at least one Work Without a PermitViolation (%) ** Number of Priority A (emergency) complaints received22,114 18,828 15,182**5,5394,991 Number of Priority B (nonemergency) complaints received89,134 76,485 67,228**24,15122,510 Number of Priority A complaints responded to22,145 18,535 15,075**5,4964,898 Number of Priority B complaints responded to89,217 74,708 63,219**23,55919,890 Priority A complaints responded to within days (%) B complaints responded to within 40 days (%) Average time to respond to Priority A complaints (days) ** Average time to respond to Priority B complaints (days)

6 ** Percent of incident inspections resulting in ** Number of incidents of unsafe facade conditions and falling debris resultingin injuries77 82 72**2833 Percent of unsafe facade conditions and falling debris complaints whereaccess was obtained and violations were writtenNA ** Percent of residential illegal conversion complaints where access wasobtained NA ** Percent of residential illegal conversion complaints where access wasobtained and violations were writtenNA ** Percent of after hours work complaints where access was obtained andviolations were writtenNA ** Percent of failure to maintain complaints where access was obtained andviolations were writtenNA ** Number of construction-related incidents529 614 420**171121- Construction-related accidents201 198 119**4652 Number of construction-related injuries223 206 128**5168 Number of construction-related fatalities544**11 Licenses and registrations issued (new and renewal)15,280 15,876 11,055**3,2013,044 Mail-in license renewals processed within 25 days (%)

7 Control Board violations issued81,287 74,163 62,070**24,19517,614 Percent of Notices of Violation upheld by **NANAC ertificates of Correction approved45,234 53,473 47,967**16,31314,411 Critical Indic ator NA - means Not Available in this report Facil itate compli ant construction throu gh the timely delivery of Custom er ServiceThe DEPARTMENT of BUILDINGS pr ovides se rvice to its c ustome rs through its call c enter s, w alk-in facilitie s,webs ite a nd cor respondenc e. P reliminary Fiscal 2011 figures cover July-September for walk-in servic esand inte rpr etation, and July-O ctober for other c t u a lT a r g e t4-MonthActual4-MonthActualUpdatedPerfor mance StatisticsFY09 FY10 FY11FY12FY13FY11FY12 Jobs filed64,442 60,235 65,358**23,05023,406- New Buildings3,039 1,427 1,726**609533- Alterations I (major renovation)4,924 4,181 4,127**1,3531,366- Alterations II and III (minor renovation)56,479 54,627 59,505**21,08821,507 Jobs pending with objections by DOB (%) ** approved with modifications made (%)

8 ** of Occupancy issued9,219 7,672 7,044**2,5112,202 Jobs professionally certified (%) ** Jobs professionally certified that were audited (%) Audits of professionally certified jobs resulting in revocation notices (%) ** resulting in a permit (%) ** Average days to complete first plan - New ** Alteration I (major renovation) ** Alterations II and III (minor renovation) ** Cr itical Indi ca tor NA - means N ot Available in this reportIndicatorDOBJul-Oct FY11 Citywide Jul-Oct FY11 DOBJul-Oct FY12 Citywide Jul-Oct FY12 DOB Change Jul-Oct FY11 to FY12 CitywideChangeJul-Oct FY11 to FY12 Average call wait time (min:sec)0:091:380:081.

9 47-11%10%Average response time for email correspondence (days)2452480%60%Average response time for letters/mail correspondence(days)211127929%-18%Servic e requests meeting expected time of action (%) of 311 inquiries (to MMR agencies)153,6722,467,532137,1402,245,34 4-11%-9%311 Cus tomer Service Center Requests for Servic e311 Cus tomer Service Center I nquiriesAgency Resources66 Agency ResourcesA c t u a lSeptember2010 MMRFY12 UpdatedFY121FY1314-MonthActualFY114-Mont hActualFY12FY09FY10FY11 Expenditures ($ millions)2$ $ $ $ $ $ $ $ ($ millions)$ $ $ $ $ $ $ $ ,2271,1741,0941,1631,1351,1351,1371,061 Overtime paid ($000)$5,645$4,317$3,141**$976$1,1911 January 2012 Financial Plan NA - Not Available in this report2 Expenditures include all funds.

10 January Plan figures reflect modifications in Federal, State, and other non- city funding since the adoption of the2012 Service RequestsTotalJul-OctFY11 Target - FY11 Days to Action Actual - Jul-Oct FY11 Days to Ac -tion% Meeting FY11 Target TotalJul-OctFY12 Target - FY12 Days to Action Actual - Jul-Oct FY12 Days to Ac -tion% Meeting FY12 Target Elevator - Defective/Not Working4, , Construction/Plumbing -Contrary/Beyond Construction/Plumbing -Failure To Maintain2, , Conversion of ResidentialBuilding/Space8, , Permit - Construction,Plumbing, Cranes & Derricks, building /Use, Elevator10, , DOB-related InquiriesTotalJul-OctFY11% of DOB Inquiries in Jul-OctFY11 Rank in # of Calls inJul-OctFY11 TotalJul-OctFY12% of DOB Inquiries in Jul-OctFY12 Rank in # of Calls inJul-OctFY12 Schedule a Plan Examiner Appointment58,31538%147,60235%1 CancelModifyReschedule PlanExamAppointments15,72110%215,61711%2 Illegal Conversion or Occupancy of Residential Space12,0178%311,2178%3 building Construction Complaint - Illegal Construction8,5246%47,9596%4 Defective or Uninspected Elevator or Escalator Complaint6,6384%56,5165%5 Noteworthy Changes.