DHL EXPRESS SERVICE & RATE GUIDE 2018

1 DHL EXPRESS Excellence. Simply international specialistsServicesHow to ship with DHL ExpressShipping toolsZones and ratesDHL EXPRESSSERVICE & RATE GUIDE 2018 MONTENEGROTHE INTERNATIONALSPECIALISTS2 DHL SERVICE & Rate GUIDE 2018: MontenegroThe international specialistsServicesHow to ship with DHL ExpressShipping toolsZones and ratesDHL EXPRESS is the global market leader and specialist in international shipping and courier delivery services , and we ve been building and continuously improving our SERVICE for more than 45 years. Key to our success is the strength of our global network with more than 90,000 employees operating in more than 220 countries and territories all focused on delivering the highest levels of what really sets us apart is the international shipping expertise of our people. Their knowledge, coupled with their passion and can-do attitude, delivers a truly world-class SERVICE and ensures that your shipments get to their destination securely and as quickly as expertise has been further enhanced recently as a result of all our employees participating in the company s award-winning Certified International Specialists (CIS) engagement and development GUIDE enables you to find out how DHL EXPRESS can help you with your international shipping needs, and to see what best fits your needs from our wide range of products and services .

2 Should you have any questions, please get in touch with your DHL Account Manager or visit us at SERVICE & Rate GUIDE 2018: MontenegroSERVICES33 The international specialistsServicesHow to ship with DHL ExpressShipping toolsZones and ratesAll our services offer you secure door-to-door delivery of goods and documents to and from virtually every country and territory. Whether you need your shipments delivered at the start, middle or end of a business day, our services offer full track-and-trace visibility so you always know where your shipments services DHL EXPRESS 9:00 Our premium delivery SERVICE by 9:00hrs on the next possible business day is offered to the majority of business centres in Europe. It features proactive notification of delivery and a full money-back guarantee* for even more peace of mind. We offer this premium SERVICE for document and non-document shipments. DHL EXPRESS 9:00 features a money-back guarantee and is suitable for pieces up to 30kg and shipments up to EXPRESS 12:00 With DHL EXPRESS 12:00 you will receive your shipments before 12 noon on the next possible business day.

3 DHL EXPRESS 12:00 offers a money-back guarantee* and allows for heavier pieces up to 70kg and shipments up to 1,000kg. When it really has to be there by noon the next possible business day, ourDHL EXPRESS 12:00 delivery SERVICE is available to all major business centers in Europe and United State of America. We offer this SERVICE for document and non-document EXPRESS WorldwideOur most popular product, DHL EXPRESS Worldwide, offers an end of business day delivery SERVICE around the world for pieces up to 70kg and shipments up to 1,000kg. DHL EXPRESS Worldwide delivery SERVICE is available when you re sending document or non-document items anywhere around the world. Reliably fast to more global destinations across a single integrated network than any other EXPRESS delivery deliver reliably and quickly to more global destinations across a single integrated network than any other EXPRESS delivery EXPRESS 9:00 DHL EXPRESS 12:00 DHL EXPRESS WorldwideService descriptionDelivery before 9:00 on the next possible business dayDelivery before 12 noon on the next possible business dayDelivery by the end of the next possible business dayMoney-back guaranteeYes*Yes*NoCountries and territories covered5375 More than 220 Delivery attempts222 Maximum piece weight (not on pallet)30kg70kg70kgMaximum piece dimensions (L x D x H)120 x 80 x 80cm 120 x 80 x 80cm 120 x 80 x 80cm Pallets acceptedNoYesYesMaximum pallet weightn/a1,000kg1,000kgMaximum shipment weight300kg1,000kg1,000kgMaximum pallet dimensions (L x D x H)n/a120 x 100 x 160cm120 x 100 x 160cm* Additional terms and conditions apply see for details.

4 Pieces with a single base length up to 300cm are accepted. Additional surcharges may servicesImport servicesDomestic servicesDHL EXPRESS EnvelopeOptional servicesSurchargesCustoms servicesOur international services at a glanceDHL SERVICE & Rate GUIDE 2018: MontenegroSERVICES44 The international specialistsServicesHow to ship with DHL ExpressShipping toolsZones and ratesIMPORT SERVICESWith our DHL EXPRESS Worldwide Import product, you can import shipments from over 200 countries in the world. This is more than any other EXPRESS delivery company can offer. What s more, customers in, say, the USA can order an import from China not just to the USA, but to other destinations as well. We call this a third country is no need for local brokers or forwarders to get involved in any part of the process. You are in full control, and able to manage all aspects of your imports in a very simple can order an import from another country, to be delivered to Montenegro or any other destination, by using our dedicated electronic shipping solution for imports.

5 You will have one account number, one invoice in a single currency and a fixed price that means you know exactly what you will SERVICESIf you want to ship documents or goods within Montenegro, we can offer our DHL DOMESTIC EXPRESS 18:00 product with delivery on the next possible business day for your important documents and parcels to virtually any address within EXPRESS ENVELOPEOur EXPRESS Envelope SERVICE provides door-to-door international delivery of lightweight document shipments by the end of the next possible business day. Its features include:Its features include: Up to 300 grams Global coverage Document shipments only Packaging envelope includedExport servicesImport servicesDomestic servicesDHL EXPRESS EnvelopeOptional servicesSurchargesCustoms servicesDHL SERVICE & Rate GUIDE 2018: MontenegroSERVICES55 OPTIONAL services DHL EXPRESS offers a wide range of optional services from non-standard deliveries and billing options to climate neutral shipping.

6 In this way, we give you the flexibility to choose the SERVICE that best fits your needs when using our EXPRESS delivery services and Taxes Paid View chargesTo make exporting your shipment even easier, DHL EXPRESS can arrange for the shipper or a third party to be billed for any duties and taxes payable at destination, rather than the receiver of the shipment being billed. Charges apply whenever the shipper requests that Duties, taxes or other regulatory fees be paid outside of the destination country. This SERVICE is applicable only to destinations whose customs system supports this Delivery/Collection View chargesWe offer Saturday delivery and collection services from and to key cities. To check availability, please contact our Customer SERVICE Liability* View chargesIf you are sending valuable documents such as passports, visa applications or regulatory certificates you can extend the DHL standard liability with this SERVICE . It provides coverage and compensation in the case of loss or damage.

7 Regardless of actual document value, in a case of loss or damage DHL will recover fixed amount of 49,200 RSD. Damage or loss of shipment must be recorded in official DHL system for tracking shipments. Extended Liability optional SERVICE can be applied only for documents in international Notification View chargesWhen you need extra peace of mind that your shipment has been delivered, DHL EXPRESS can provide a proactive confirmation by email, phone or SMS, whichever is more convenient for you. We also offer a Pickup Notification for when you are importing goods from abroad. Really useful when you are away from the office and unable to access the Tracking View chargesWhen you need constant vigilance on your shipment from pickup through to delivery, DHL EXPRESS can provide regular notification via email or phone informing you of key events and any incidents, with an estimated delivery date in the unlikely event of any transit time delay.*DHL EXPRESS Terms and Conditions servicesImport servicesDomestic servicesDHL EXPRESS EnvelopeOptional servicesSurchargesCustoms servicesThe international specialistsServicesHow to ship with DHL ExpressShipping toolsZones and ratesDHL SERVICE & Rate GUIDE 2018: MontenegroSERVICES66 SURCHARGES In order to maintain a consistently high level of SERVICE , in specific circumstances DHL EXPRESS levies a surcharge for exceptional activities, ensuring that these surcharges are fair for all of our Surcharge View chargesThis variable surcharge is applied to the weight charge of each shipment.

8 It is derived from publicly available fuel oil indices that are also shown on the DHL EXPRESS website at The charge is calibrated every month to the oil price that was current two months prior to the billing month. The Fuel Surcharge applies to international Area View chargesThis surcharge applies when a shipment is collected from or delivered to a location that is distant or difficult to serve. The Remote Area surcharge applies to international Piece* View chargesThis fixed surcharge is applied to any piece, including a pallet that exceeds the scale weight of 70kg or with a single dimension in excess of 120cm. The Over Sized Piece surcharge applies to international Pallet* View chargesThis fixed surcharge is applied to any pallet within a shipment that is not stackable either on request by the shipper, or because of its shape, packaging or content. The Non-Stackable Pallet surcharge applies to domestic and international Correction View chargesThis fixed surcharge is applied to any shipment that has an incorrect delivery address at the time of pickup and the delivery cannot be fulfilled after making efforts at the destination to determine the correct address.

9 The Address Correction surcharge applies to international shipments. Elevated Risk* View chargesAdditional surcharges may apply when shipping from or to a destination country where DHL is operating at elevated risk due to continuous state of war, civil unrest, or continuous threats from Destination* View chargesAdditional surcharges may apply when when shipping to a destination country that is subject to trade restrictions imposed by the UN Security Entry* View chargesThis fixed surcharge applies for each shipment consigned with non-electronic, paper-based manual waybills. Electronic shipping documentation incurs no additional servicesImport servicesDomestic servicesDHL EXPRESS EnvelopeOptional servicesSurchargesCustoms servicesThe international specialistsServicesHow to ship with DHL ExpressShipping toolsZones and rates * For any additional information please contact Customer SERVICE & Rate GUIDE 2018: MontenegroSERVICES77*Please check page 13 for customs SERVICE price international specialistsServicesHow to ship with DHL ExpressShipping toolsZones and ratesExport servicesImport servicesDomestic servicesDHL EXPRESS EnvelopeOptional servicesSurchargesCustoms servicesCUSTOMS SERVICESDHL EXPRESS is the international specialist in shipping, with extensive knowledge and experience of dealing with customs topics worldwide.

10 For your peace of mind, we provide a wide range of customs support for standard as well as non-routine customs-clearance processes. By making sure that clearance is a smooth and efficient process, we ensure your shipments arrive as quickly as possible, and leave you free to focus on your core View chargesAt the receiver s request, this SERVICE sees DHL credit or cash used to fund the clearance, duty and tax charges relating toa shipment or piece, instead of the receiver using their own bond or credit line. The customs process is accelerated, with DHL making prompt payment of relevant charges while the receiver defers payment until an agreed Entry View chargesA charge per line item will be applied for multi-line item entries that involve more than five lines, for example when one shipment has multiple commodities, origins or invoices. All commodities require identification and must be classified under unique harmonized code tariff numbers. Bio/Phyto/Veterinary Controls View chargesThe arrangement by DHL, of any biological, health, phytosanitary, veterinary, quarantine or similar controls required by any regulatory agency, and the preparation of any related paperwork, to facilitate the clearance of a shipment into a country.