DHL EXPRESS SERVICE & RATE GUIDE 2018

1 DHL EXPRESS Excellence. Simply EXPRESSSERVICE & RATE GUIDE 2018 AUSTRALIAP lease click the menu below to go directly to the information you are looking international specialistsPage 2 ServicesPage 3 How to ship with DHL ExpressPage 8 Shipping tools Page 12 Zones and rates Page 13 THE INTERNATIONAL SPECIALISTSDHL SERVICE & Rate GUIDE 2018: Australia2 DHL EXPRESS is the global market leader and specialist in international shipping and courier delivery services, and we ve been building and continuously improving our SERVICE for more than 45 years. Key to our success is the strength of our global network, spanning more than 220 countries and territories, in which some 90,000 employees provide services to more than million customers.

2 What really sets us apart is the international shipping expertise of our people. Their knowledge, coupled with their passion and can-do attitude, delivers a truly world-class SERVICE and ensures that your shipments get to their destination securely and as quickly as possible. Their expertise has been further enhanced recently as a result of all our employees participating in the company s award-winning Certified International Specialists (CIS) engagement and development GUIDE enables you to find out how DHL EXPRESS can help you with your international shipping needs, and to see what best fits your needs from our wide range of products and services. Should you have any questions, please get in touch with your DHL Account Manager or visit us at international specialistsServicesHow to ship with DHL ExpressShipping toolsZones and ratesDHL SERVICE & Rate GUIDE 2018: AustraliaSERVICES3 EXPORT SERVICES DHL EXPRESS WorldwideOur most popular product, DHL EXPRESS Worldwide, offers an end of business day delivery SERVICE around the world for pieces up to 70kg and shipments up to 1,000kg.

3 We deliver reliably and quickly to more global destinations across a single integrated network than any other EXPRESS delivery company. DHL EXPRESS 12:00 With DHL EXPRESS 12:00 you will receive your shipments before 12 noon on the next possible business day. DHL EXPRESS 12:00 offers a money-back guarantee and allows for heavier pieces up to 70kg and shipments up to EXPRESS 9:00 (10:30 to the USA) Our premium time-definite SERVICE offers a delivery before 9:00 (10:30 to the USA) on lanes that guarantee either a next or second business day delivery. DHL EXPRESS 9:00 is offered to the majority of business centers in Europe, the Middle East, Africa, Asia and the Americas. DHL EXPRESS 9:00 features a money-back guarantee and is suitable for pieces up to 30kg and shipments up to our services are time definite and offer you secure door-to-door delivery of goods and documents to and from virtually every country and territory.

4 Whether you need your shipments delivered at the start, middle or end of a business day, our services offer full track-and-trace visibility so you always know where your shipments are. Our international services at a glanceDHL EXPRESS WorldwideDHL EXPRESS 12:00 DHL EXPRESS 9:00 (10:30 to the USA) SERVICE descriptionDelivery by the end of the next possible business dayDelivery before 12 noon on the next possible business dayDelivery before 9:00 (10:30 to the USA) on the next possible business dayMoney-back guaranteeNoYes*Yes*Countries and territories coveredMore than 22014960 Delivery attempts222 Maximum piece weight (not on pallet)70kg70kg30kgMaximum piece dimensions (L x W x H)120 x 80 x 80cm 120 x 80 x 80cm 120 x 80 x 80cm Pallets acceptedYes NoNoMaximum pallet weight1,000kgn/an/aMaximum shipment weight1,000kg300kg300kgMaximum pallet dimensions (L x W x H)120 x 100 x 160cmn/an/a*Additional terms and conditions apply see for details.

5 Pieces with a single base length up to 300cm are accepted. Additional surcharges may servicesImport servicesDomestic servicesOptional servicesSurchargesCustoms servicesThe international specialistsServicesHow to ship with DHL ExpressShipping toolsZones and ratesDHL SERVICE & Rate GUIDE 2018: AustraliaSERVICES4 Export servicesImport servicesDomestic servicesOptional servicesSurchargesCustoms servicesIMPORT SERVICES With our DHL EXPRESS Worldwide Import product, you can import shipments from over 200 countries in the world. This is more than any other EXPRESS delivery company can offer. What s more, customers in, say, the USA can order an import from China not just to the USA, but to other destinations as well.

6 We call this a third country is no need for local brokers or forwarders to get involved in any part of the process. You are in full control, and able to manage all aspects of your imports in a very simple way. If you need a faster delivery, our DHL EXPRESS 12:00 and DHL EXPRESS 9:00 services are available for import as well. You can order an import from another country, to be delivered to your country or any other destination, by using our dedicated electronic shipping solution for imports. You will have one account number, one invoice in a single currency and a fixed price that means you know exactly what you will pay. DOMESTIC SERVICESIf you want to ship documents or goods within your own country, we can offer our DHL Time Definite Domestic products with delivery time guarantees of 12:00, 9:00 or the end of the next possible business international specialistsServicesHow to ship with DHL ExpressShipping toolsZones and ratesDHL SERVICE & Rate GUIDE 2018: AustraliaSERVICES5 Export servicesImport servicesDomestic servicesOptional servicesSurchargesCustoms servicesOPTIONAL SERVICES DHL EXPRESS offers a wide range of optional services from non-standard deliveries and billing options to climate neutral shipping.

7 In this way, we give you the flexibility to choose the SERVICE that best fits your needs when using our EXPRESS delivery services and Taxes Paid View chargesTo make exporting your shipment even easier, DHL EXPRESS can arrange for the shipper or a third party to be billed for any duties and taxes payable at destination, rather than the receiver of the shipment being billed. Charges apply whenever the shipper requests that duties, taxes or other regulatory fees be paid outside of the destination Pickup View chargesIf your business needs a dedicated vehicle to collect unusual shipments or a pickup outside normal business hours, we can arrange this for Preparation View chargesThis is a convenient, fast and reliable SERVICE for seasonal or irregular shipments that require extra resources for their preparation.

8 DHL manages the entire process of waybill preparation, content selection, labelling and packaging, then sends the shipments to the designated domestic or international business Insurance View chargesWe recommend this comprehensive protection for your valuable or personal shipments, giving you peace of mind in the unlikely event of physical damage or loss. Extended Liability View chargesIf you are sending valuable documents such as passports, visa applications or regulatory certificates you can extend the DHL standard liability with this SERVICE . It provides coverage and compensation in the case of loss or Signature View chargesIf you are sending sensitive documents or high value contents you can request DHL to obtain a direct signature from the consignee or a representative at the delivery address.

9 DHL will ensure your shipment is not re-directed, or delivered at an alternative address. GoGreen Climate Neutral View chargesThis SERVICE is for customers who need a reliable method to calculate their annual carbon emissions at a shipment level and subsequently offset these emissions through approved environmental programs. The whole process is verified annually by an independent body accredited by the United Carbon Estimate View chargesThis is a high-level calculation using averages based on lane and transportation mode. The report records the results over the last three months. There is no offsetting involved in this Carbon Footprint View chargesThis is a detailed calculation of the carbon footprint of shipments sent in a stated period.

10 The report uses the same measurement principles as Climate Neutral but without the a full list of optional services, please visit your country website at international specialistsServicesHow to ship with DHL ExpressShipping toolsZones and ratesDHL SERVICE & Rate GUIDE 2018: AustraliaSERVICES6 Export servicesImport servicesDomestic servicesOptional servicesSurchargesCustoms servicesSURCHARGES In order to maintain a consistently high level of SERVICE , in specific circumstances DHL EXPRESS levies a surcharge for exceptional activities, ensuring that these surcharges are fair for all of our Surcharge View chargesThis variable surcharge is applied to the weight charge of each shipment and any transportation related surcharges.