DHL EXPRESS SERVICE & RATE GUIDE 2018 - …

1 DHL EXPRESS Excellence. Simply delivered. DHL EXPRESS . SERVICE & RATE. GUIDE 2018. PHILIPPINES. Please click the menu below to go directly to the information you are looking for. The international specialists services How to ship with DHL EXPRESS Shipping tools Zones and rates Page 2 Page 3 Page 8 Page 12 Page 13. DHL SERVICE & Rate GUIDE 2018: Philippines 2. THE INTERNATIONAL. SPECIALISTS. The international specialists services How to ship with DHL EXPRESS Shipping tools Zones and rates DHL EXPRESS is the global market leader and specialist in international shipping and courier delivery services , and we've been building and continuously improving our SERVICE for more than 45 years. Key to our success is the strength of our global network, spanning more than 220 countries and territories, in which some 90,000 employees provide services to more than million customers. What really sets us apart is the international shipping expertise of our people. Their knowledge, coupled with their passion and can-do' attitude, delivers a truly world-class SERVICE and ensures that your shipments get to their destination securely and as quickly as possible.

2 Their expertise has been further enhanced recently as a result of all our employees participating in the company's award-winning Certified International Specialists (CIS) engagement and development program. This GUIDE enables you to find out how DHL EXPRESS can help you with your international shipping needs, and to see what best fits your needs from our wide range of products and services . Should you have any questions, please get in touch with your DHL Account Manager or visit us at DHL SERVICE & Rate GUIDE 2018: Philippines 3. services . The international specialists services How to ship with DHL EXPRESS Shipping tools Zones and rates Export services Import services Optional services Surcharges Customs services All our services are time definite and offer you secure door-to-door delivery of goods and documents to and from virtually every country and territory. Whether you need your shipments delivered at the start, middle or end of a business day, our services offer full track-and-trace visibility so you always know where your shipments are.

3 EXPORT services . DHL EXPRESS Worldwide DHL EXPRESS 9:00 (10:30 to the USA). Our most popular product, DHL EXPRESS Worldwide, offers Our premium time-definite SERVICE offers a delivery before an end of business day delivery SERVICE around the world for 9:00 (10:30 to the USA) on lanes that guarantee either a pieces up to 70kg and shipments up to 1,000kg. next or second business day delivery. DHL EXPRESS 9:00 is offered to the majority of business centers in Europe, the We deliver reliably and quickly to more global destinations Middle East, Africa, Asia and the Americas. DHL EXPRESS 9:00. across a single integrated network than any other EXPRESS features a money-back guarantee and is suitable for pieces delivery company. up to 30kg and shipments up to 300kg. DHL EXPRESS 12:00. With DHL EXPRESS 12:00 you will receive your shipments before 12 noon on the next possible business day. DHL. EXPRESS 12:00 offers a money-back guarantee and allows for heavier pieces up to 70kg and shipments up to 300kg.

4 Our international services at a glance DHL EXPRESS DHL EXPRESS 9:00. DHL EXPRESS 12:00. Worldwide (10:30 to the USA). Delivery by the end of Delivery before 12 noon Delivery before 9:00 (10:30. SERVICE description the next possible on the next possible to the USA) on the next business day business day possible business day Money-back guarantee No Yes* Yes*. Countries and territories covered More than 220 99 58. Delivery attempts 2 2 2. Maximum piece weight (not on pallet) 70kg 70kg 30kg Maximum piece dimensions (L x W x H) 120 x 80 x 80cm . 120 x 80 x 80cm . 120 x 80 x 80cm . Pallets accepted Yes No No Maximum pallet weight 1,000kg n/a n/a Maximum shipment weight 1,000kg 300kg 300kg Maximum pallet dimensions (L x W x H) 120 x 100 x 160cm n/a n/a *Additional terms and conditions apply see for details.. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply. DHL SERVICE & Rate GUIDE 2018: Philippines 4. services . The international specialists services How to ship with DHL EXPRESS Shipping tools Zones and rates Export services Import services Optional services Surcharges Customs services IMPORT services .

5 With our DHL EXPRESS Worldwide Import product, you can If you need a faster delivery, our DHL EXPRESS 12:00 and DHL. import shipments from over 200 countries and territories EXPRESS 9:00 services are available for import as well. You can in the world. This is more than any other EXPRESS delivery order an import from another country, to be delivered to company can offer. What's more, customers in, say, the USA your country or any other destination, by using our dedicated can order an import from China not just to the USA, but electronic shipping solution for imports. You will have one to other destinations as well. We call this a third country account number, one invoice in a single currency and a fixed shipment. price that means you know exactly what you will pay. There is no need for local brokers or forwarders to get involved in any part of the process. You are in full control, and able to manage all aspects of your imports in a very simple way. DHL SERVICE & Rate GUIDE 2018: Philippines 5.

6 services . The international specialists services How to ship with DHL EXPRESS Shipping tools Zones and rates Export services Import services Optional services Surcharges Customs services OPTIONAL services . DHL EXPRESS offers a wide range of optional services from non-standard deliveries and billing options to climate neutral shipping. In this way, we give you the flexibility to choose the SERVICE that best fits your needs when using our EXPRESS delivery services worldwide. Duties and Taxes Paid View charges To make exporting your shipment even easier, DHL EXPRESS Extended Liability View charges can arrange for the shipper or a third party to be billed If you are sending valuable documents such as passports, for any duties and taxes payable at destination, rather visa applications or regulatory certificates you can extend than the receiver of the shipment being billed. Charges apply the DHL standard liability with this SERVICE . It provides whenever the shipper requests that duties, taxes or other coverage and compensation in the case of loss or damage.

7 Regulatory fees be paid outside of the destination country. Direct Signature View charges Dedicated Pickup View charges If you are sending sensitive documents or high value If your business needs a dedicated vehicle to collect unusual contents you can request DHL to obtain a direct signature shipments or a pickup outside normal business hours, we can from the consignee or a representative at the delivery arrange this for you. address. DHL will ensure your shipment is not re-directed, or delivered at an alternative address. Shipment Preparation View charges This is a convenient, fast and reliable SERVICE for seasonal GoGreen Climate Neutral View charges or irregular shipments that require extra resources for their This SERVICE is for customers who need a reliable method to preparation. DHL manages the entire process of waybill calculate their annual carbon emissions at a shipment level preparation, content selection, labelling and packaging, and subsequently offset these emissions through approved then sends the shipments to the designated domestic or environmental programs.

8 The whole process is verified international business addresses. annually by an independent body accredited by the United Nations. Weekend Delivery/Collection View charges We offer Saturday delivery and collection services from GoGreen Carbon Estimate View charges and to key cities. To check availability, please contact our This is a high-level calculation using averages based on lane Customer SERVICE team in Manila: +63 2 811 7000, and transportation mode. The report records the results Cebu: +63 32 341 7400 or toll free: 1 800 1888 0345. over the last three months. There is no offsetting involved in this SERVICE . Shipment Insurance View charges We recommend this comprehensive protection for your GoGreen Carbon Footprint View charges valuable or personal shipments, giving you peace of mind in This is a detailed calculation of the carbon footprint of the unlikely event of physical damage or loss. shipments sent in a stated period. The report uses the same measurement principles as Climate Neutral but without the offsetting.

9 For a full list of optional services , please visit your country website at DHL SERVICE & Rate GUIDE 2018: Philippines 6. services . The international specialists services How to ship with DHL EXPRESS Shipping tools Zones and rates Export services Import services Domestic services Surcharges Customs services SURCHARGES. In order to maintain a consistently high level of SERVICE , in specific circumstances DHL EXPRESS levies a surcharge for exceptional activities, ensuring that these surcharges are fair for all of our customers. Fuel Surcharge View charges This variable surcharge is applied to the weight charge of Dangerous Goods View charges each shipment and any transportation related surcharges. This surcharge is applied to any shipment that contains It is derived from publicly available fuel oil indices that substances or commodities that are classified as hazardous. are also shown on the DHL EXPRESS website at Dangerous Goods surcharges apply to domestic and fuelsurcharge.

10 The charge is calibrated every month to international shipments. the oil price that was current two months prior to the billing month. The Fuel Surcharge applies to domestic and Lithium Batteries View charges international shipments. A surcharge may apply per shipment when the handling and transportation of shipments involves Lithium Ion or Remote Area View charges Lithium Metal batteries compliant with the appropriate IATA. This surcharge applies when a shipment is collected from or Packing Instructions 966, 967, 969 and 970, Section II. delivered to a location that is distant or difficult to serve. The Remote Area surcharge applies to international and Address Correction View charges domestic shipments. This fixed surcharge is applied to any shipment that has an incorrect delivery address at the time of pickup and Oversize Piece View charges the delivery cannot be fulfilled after making efforts at This fixed surcharge applies to any piece, including a pallet, the destination to determine the correct address.