DHL EXPRESS SERVICE & RATE GUIDE 2019

1 DHL EXPRESS . SERVICE & RATE. GUIDE 2019. CANADA. Please click the menu below to go directly to the information you are looking for. The international Specialists services How to Ship with DHL EXPRESS Shipping Tools Zones and Rates Page 2 Page 4 Page 10 Page 14 Page 15. DHL SERVICE & Rate GUIDE 2019: Canada 2. 50 YEARS OF DELIVERING. FOR OUR CUSTOMERS. An ambitious BEGINNING. In 2019, DHL reaches a milestone we are incredibly proud of: 50 years of delivering for our customers. We started our journey in the same year as another famous event the 1969 moon landings.

2 And in the same pioneering spirit we started small but with the world in our sights. After 50. years, we are proud of our 120,000 Certified international Specialists and leading infrastructure spread over more than 220 countries and territories worldwide these allow us to truly be the most global SERVICE provider for our customers. We bring you expertise combined with passion, a can-do attitude and a desire for speed. It's all thanks to our CUSTOMERS. You place your shipments in our hands, and in so doing you put your trust in us.

3 Every time. In fact, 160 million times each year. We THANK you and we celebrate YOUR. TRUST over the past 50 years. An ambitious FUTURE. A company that has always been on the move, DHL EXPRESS is embracing the future. We are committed to remaining at the forefront of an evolving world from leading the way on e-commerce, to our GoGreen commitment, to deploying the latest technologies to get things First Time Right and enabling trade in new markets. Cherishing our pioneering spirit, we look forward with our customers to the next 50 years to 2069 and beyond!

4 Join us on this journey the best is yet to come! John Pearson CEO, DHL EXPRESS DHL SERVICE & Rate GUIDE 2019: Canada 3. THE international . SPECIALISTS. The international Specialists services How to Ship with DHL EXPRESS Shipping Tools Zones and Rates DHL EXPRESS is the global market leader and specialist in Through our Certified international Specialist Program we international shipping and courier delivery services . We provide all DHL EXPRESS employees with the specialized have been building and continuously improving our SERVICE knowledge they need to do their job competently and for 50 years.

5 Key to our success is the strength of our global confidently and that's good news for both employees and network, spanning more than 220 countries and territories, customers. As Certified international Specialists you can rely in which some 120,000 employees provide services to more on DHL EXPRESS as the experts in international EXPRESS . than million customers. This GUIDE enables you to find out how DHL EXPRESS can What really sets us apart is the international shipping help you with your international shipping needs, and to see expertise of our people.

6 Their knowledge, coupled with what best fits your needs from our wide range of products their passion and can-do' attitude, delivers a truly world- and services . Should you have any questions, please get in class SERVICE and ensures that your shipments get to their touch with your DHL Account Manager, call our customer destination securely and as quickly as possible. SERVICE line on 1-855-DHL-SHIP or visit us at DHL SERVICE & Rate GUIDE 2019: Canada 4. services . The international Specialists services How to Ship with DHL EXPRESS Shipping Tools Zones and Rates Export services Import services E-commerce Optional services Surcharges Customs services All our services are time definite and offer you secure door-to-door delivery of goods and documents to and from virtually every country and territory.

7 Whether you need your shipments delivered at the start, middle or end of a business day, our services offer full track-and-trace visibility so you always know where your shipments are. EXPORT services . DHL EXPRESS Worldwide DHL EXPRESS 9:00 (10:30 to the USA). Our most popular product, DHL EXPRESS Worldwide, offers an Our premium time-definite SERVICE offers a delivery before 9:00. end of business day delivery SERVICE around the world for pieces (10:30 to the USA) on lanes that guarantee either a next or up to 70kg (150 lb) and shipments up to 3,000kg (6,600lb).

8 Second business day delivery. DHL EXPRESS 9:00 is offered to the majority of business centers in Europe, the Middle East, Africa, We deliver reliably and quickly to more global destinations Asia and the Americas. DHL EXPRESS 9:00 features a money- across a single integrated network than any other EXPRESS back guarantee and is suitable for pieces up to 30kg (66lb) and delivery company. shipments up to 300kg (660lb). DHL EXPRESS 12:00 DHL Economy Select With DHL EXPRESS 12:00 you will receive your shipments before For door-to-door delivery in the USA within a certain 12 noon on the next possible business day.

9 DHL EXPRESS 12:00 number of days for less urgent and heavier shipments, offers a money-back guarantee and allows for heavier pieces choose DHL's cost-effective day definite services . Get the up to 70kg (150lb) and shipments up to 300kg (660lb). reliability of an EXPRESS delivery on a certain day with end to end tracking and customs clearance for dutiable goods. Our international services at a glance DHL EXPRESS 9:00. DHL EXPRESS Worldwide DHL EXPRESS 12:00. (10:30 to the USA). Delivery before 9:00 (10:30 to Delivery by the end of Delivery before 12 noon on SERVICE description the USA) on the next possible the next possible business day the next possible business day business day Money-back guarantee No Yes* Yes*.

10 Countries and territories covered More than 220 138 98. Delivery attempts 2 2 2. Maximum piece weight (not on pallet) 70kg (150lb) 70kg (150lb) 30kg (66lb). Maximum pieces per shipment - 10 10. Maximum piece dimensions 120 x 80 x 80cm 120 x 80 x 80cm 120 x 80 x 80cm (L x W x H) 48 x x x x x x Maximum pallet weight 300kg (660lb) Pallets not accepted Pallets not accepted Maximum shipment weight 3,000kg (6,600lb) 300kg (660lb) 300kg (660lb). Maximum pallet dimensions 120 x 120 x 160cm Pallets not accepted Pallets not accepted (L x W x H) 48 x 48 x 63in *Additional terms and conditions apply see for details.