DHL EXPRESS SERVICE & RATE GUIDE 2019

1 DHL EXPRESSSERVICE & RATE GUIDE 2019 HONG KONGP lease click the menu below to go directly to the information you are looking international SpecialistsPage 2 ServicesPage 4 How to Ship with DHL ExpressPage 10 Shipping Tools Page 14 Zones and rates Page 15 DHL SERVICE & Rate GUIDE 2019: Hong Kong250 YEARS OF DELIVERING FOR OUR CUSTOMERSAn ambitious BEGINNINGIn 2019, DHL reaches a milestone we are incredibly proud of: 50 years of delivering for our customers. We started our journey in the same year as another famous event the 1969 moon landings. And in the same pioneering spirit we started small but with the world in our sights. After 50 years, we are proud of our 120,000 Certified international Specialists and leading infrastructure spread over more than 220 countries and territories worldwide these allow us to truly be the most global SERVICE provider for our customers.

2 We bring you expertise combined with passion, a can-do attitude and a desire for speed. It s all thanks to our CUSTOMERSYou place your shipments in our hands, and in so doing you put your trust in us. Every time. In fact, 160 million times each year. We THANK you and we celebrate YOUR TRUST over the past 50 years. An ambitious FUTUREA company that has always been on the move, DHL EXPRESS is embracing the future. We are committed to remaining at the forefront of an evolving world from leading the way on e-commerce, to our GoGreen commitment, to deploying the latest technologies to get things First Time Right and enabling trade in new markets. Cherishing our pioneering spirit, we look forward with our customers to the next 50 years to 2069 and beyond!

3 Join us on this journey the best is yet to come!John PearsonCEO, DHL EXPRESS THE international SPECIALISTSDHL SERVICE & Rate GUIDE 2019: Hong Kong3 DHL EXPRESS is the global market leader and specialist in international shipping and courier delivery services . We have been building and continuously improving our SERVICE for 50 years. Key to our success is the strength of our global network, spanning more than 220 countries and territories, in which some 120,000 employees provide services to more than million really sets us apart is the international shipping expertise of our people. Their knowledge, coupled with their passion and can-do attitude, delivers a truly world-class SERVICE and ensures that your shipments get to their destination securely and as quickly as our Certified international Specialist Program we provide all DHL EXPRESS employees with the specialized knowledge they need to do their job competently and confidently and that s good news for both employees and customers.

4 As Certified international Specialists you can rely on DHL EXPRESS as the experts in international GUIDE enables you to find out how DHL EXPRESS can help you with your international shipping needs, and to see what best fits your needs from our wide range of products and services . Should you have any questions, please get in touch with your DHL Account Manager or visit us at international SpecialistsServicesHow to Ship with DHL ExpressShipping ToolsZones and RatesDHL SERVICE & Rate GUIDE 2019: Hong KongSERVICES4 EXPORT services DHL EXPRESS WorldwideOur most popular product, DHL EXPRESS Worldwide, offers an end of business day delivery SERVICE around the world for pieces up to 70kg and shipments up to 1,000kg.

5 We deliver reliably and quickly to more global destinations across a single integrated network than any other EXPRESS delivery company. DHL EXPRESS 12:00 With DHL EXPRESS 12:00 you will receive your shipments before 12 noon on the next possible business day. DHL EXPRESS 12:00 offers a money-back guarantee and allows for heavier pieces up to 70kg and shipments up to EXPRESS 9:00 (10:30 to the USA) Our premium time-definite SERVICE offers a delivery before 9:00 (10:30 to the USA) on lanes that guarantee either a next or second business day delivery. DHL EXPRESS 9:00 is offered to the majority of business centers in Europe, the Middle East, Africa, Asia and the Americas.

6 DHL EXPRESS 9:00 features a money-back guarantee and is suitable for pieces up to 30kg and shipments up to our services are time definite and offer you secure door-to-door delivery of goods and documents to and from virtually every country and territory. Whether you need your shipments delivered at the start, middle or end of a business day, our services offer full track-and-trace visibility so you always know where your shipments are. Our international services at a glance DHL EXPRESS WorldwideDHL EXPRESS 12:00 DHL EXPRESS 9:00 (10:30 to the USA) SERVICE descriptionDelivery by the end of the next possible business dayDelivery before 12 noon on the next possible business dayDelivery before 9:00 (10.)

7 30 to the USA) on the next possible business dayMoney-back guaranteeNoYes*Yes*Countries and territories coveredMore than 2208023 Delivery attempts222 Maximum piece weight (not on pallet)70kg70kg30kgMaximum pieces per shipment-1010 Maximum piece dimensions (L x W x H) 120 x 80 x 80cm120 x 80 x 80cm120 x 80 x 80cmMaximum pallet weight300kgPallets not acceptedPallets not acceptedMaximum shipment weight1,000kg300kg300kgMaximum pallet dimensions (L x W x H)120 x 120 x 160cmPallets not acceptedPallets not accepted*Additional terms and conditions apply see for details. A shipment is deemed unacceptable if its packaging is absent or inadequate, or if transporting the shipment would present risks of damaging equipment, other packages or injuring personnel.

8 DHL reserves the right to either not accept or return the shipment to the shipper. These network restrictions are subject to change with 30 days international SpecialistsServicesHow to Ship with DHL ExpressShipping ToolsZones and RatesExport ServicesImport ServicesDomestic ServicesE-commerceOptional ServicesSurchargesCustoms services DHL SERVICE & Rate GUIDE 2019: Hong KongSERVICES5 IMPORT services With our DHL EXPRESS Worldwide Import product, you can import shipments from over 200 countries and territories in the world. This is more than any other EXPRESS delivery company can offer. What s more, customers in, say, the USA can order an import from China not just to the USA, but to other destinations as well.

9 We call this a third country is no need for local brokers or forwarders to get involved in any part of the process. You are in full control, and able to manage all aspects of your imports in a very simple way. If you need a faster delivery, our DHL EXPRESS 12:00 SERVICE is available for import as well. You can order an import from another country and territory, to be delivered to your country and territory or any other destination, by using our dedicated electronic shipping solution for imports. You will have one account number, one invoice in a single currency and a fixed price that means you know exactly what you will pay. DOMESTIC services If you want to ship documents or goods within your own country and territory, we can offer our domestic products with delivery time by the end of the next possible business international SpecialistsServicesHow to Ship with DHL ExpressShipping ToolsZones and RatesExport ServicesImport ServicesDomestic ServicesE-commerceOptional ServicesSurchargesCustoms ServicesDHL SERVICE & Rate GUIDE 2019.

10 Hong KongSERVICES6 The international SpecialistsServicesHow to Ship with DHL ExpressShipping ToolsZones and RatesExport ServicesImport ServicesDomestic ServicesE-commerceOptional ServicesSurchargesCustoms ServicesPOWERING UP THE POTENTIAL OF international E-COMMERCEI nternational e-commerceThe explosion in online shopping extends across borders, with international purchases set to increase threefold by 2020. DHL supports our customers international growth with:n Global reachn EXPRESS optionsn Duties and taxes paid options and customs expertisen Late pick upsn Easy returns solutionsFast, flexible and easyConsumers expect everything on demand anytime, anywhere.