DHL IMPORT EXPRESS ONLINE USER GUIDE

1 Click & ShipDHL IMPORT EXPRESS ONLINE user & Ship2 CONTENTSCONTENTS 04 Importers 04 Getting Started 08 Prepare Shipment Instructions 12 Manage Authorisations 13 Shipment History and Tracking 14 Useful Features for Importers16 Shippers 16 Getting Started 17 Shipment Requests 21 Reverse Shipments 22 Schedule Pickup 23 Request/Review Authorisations 24 Useful Features for ShippersClick & Ship3 Benefits: Prepare and manage IMPORT shipments ONLINE in just a few clicks Optimise communications between importer, shipper and receiver with automated email notifications Keep your IMPORT EXPRESS account number completely confidential at all times Set up standing authorisations for regular shipments View shipment documentation ONLINE as soon as it is prepared by the shipper Check the delivery status of shipments at any time during the IMPORT process Available 24 hours a day.

2 7 days a week Access via MyDHL for ImportersWELCOME TO THE DHL IMPORT EXPRESS ONLINE user GUIDEDHL IMPORT EXPRESS ONLINE is designed to coordinate effective communications between Importers and Shippers, with all the convenience of access via the internet. It gives Importers full control of their imports while enabling Shippers to prepare and manage shipments in accordance with the instructions & Ship4 Go to MyDHL at and select New user ? Register Now .IMPORTERS: GETTING STARTEDMyDHL Registration and Login PageImporters access DHL IMPORT EXPRESS ONLINE via MyDHL.

3 MyDHL provides quick and easy access to our full suite of ONLINE shipping and tracking tools, plus e-Billing, with just one single login. Have your DHL IMPORT EXPRESS number to hand and follow these simple steps to will need your DHL IMPORT account number (beginning 95 or 96) to register on MyDHL and access DHL IMPORT EXPRESS ONLINE . Select United Kingdom from the country list and click Next .Register for MyDHLR emember to bookmark for speedier access in future!Click & Ship5 Complete the MyDHL registration form.

4 Enter your company information. Enter your personal information and select a user ID and password for MyDHL. Select I have one or more DHL account numbers and enter your account number(s). Select the option I am not currently using any DHL tools. Please select tools for me. Register for MyDHLThis quick set up option will also automatically create access to DHL ProView our advanced shipment tracking and monitoring tool. If you entered a DHL export account number (beginning 13 or 18), access to DHL ONLINE Shipping will also be STARTED Review and accept DHL s Terms and Conditions of Carriage.

5 Review and accept DHL s Privacy and Cookies Policy. Complete the security check and, when finished, click Next .Click & Ship6 Register for MyDHLGETTING STARTED Review the tools you will have access to once you have completed registration and activated your MyDHL login. Click Next .D Registration is now complete and you will receive an email to activate your Complete - Activation Pending Click the activation link in the email and then log into Activation EmailIf DHL IMPORT EXPRESS ONLINE is not shown in the list as available, go back to the previous page and check that your IMPORT EXPRESS account number is correct.

6 Click & Ship7G After logging into MyDHL, click Manage My Imports from the IMPORT menu on the top navigation or the MyDHL Status IMPORT EXPRESS ONLINE opens in a new browser STARTEDN avigating to DHL IMPORT EXPRESS OnlineAdding Existing Tool Logins to MyDHLA lready using DHL IMPORT EXPRESS ONLINE ?Existing users of DHL IMPORT EXPRESS ONLINE , or any of our other ONLINE tools, can register on MyDHL and enter their existing login details. As you complete your registration details, select I have one or more DHL account numbers and enter your account number(s).

7 Select the option I already use DHL tools. Select the tools you use and enter your existing login details. Once you have completed registration, simply log into MyDHL to access your ONLINE & Ship8 PREPARE SHIPMENT INSTRUCTIONSM anage ShipmentsAddress DetailsShipper Address OptionsFrom the Manage Shipments tab, Importers can prepare and forward shipment instructions to their ShippersORComplete shipments on behalf of their Shippers, so that the Shipper only has to print the shipment paperwork and arrange a can send Shippers a single instruction to ship once to a Receiver using their IMPORT EXPRESS account or they can grant a standing authorisation allowing Shippers to ship to the Receiver at any can also grant Shippers blanket standing authorisations allowing them to ship to any Receiver in the Importer s Address Book.

8 To quickly prepare shipment instructions, you can select recently used Shipper and Receiver addresses from the Ship From/To drop-down your Shipper or Receiver has not been used recently, click the Open Address Book links to select the addressORClick the Create New Shipper/Receiver links to add new address information. When adding a new Shipper address, you can select the Shipper s language from the corresponding drop-down menu and authorise the Shipper to update their pickup address. If the box authorising the Shipper to modify pickup information is not ticked, the Shipper will not be able to amend the pickup & Ship9 PREPARE SHIPMENT INSTRUCTIONSS hipment Details The Shipment Details page allows Importers to: Enter a message to the Shipper, such as items to be ordered, order numbers, and handling instructions.

9 Optionally, attach a file, which could be a purchase order or any related document. The maximum file size is 4MB. Choose to bill transport charges and duties/taxes to separate accounts, if needed. Use the drop-down menu to choose the appropriate IMPORT EXPRESS account to be billed. Indicate whether you (or the Receiver, if different) would like to be sent an email notification when the shipment has been processed. Set up preferences for receiving follow-up emails if the shipper has not acted on a shipment instruction after a certain period of the Importer chooses not to complete the shipment details on the Shipper s behalf, the shipment instruction will be forwarded to the Shipper from this & Ship10 Standing AuthorisationsD On the Shipment Details page.

10 Choose to create a standing authorisation for the Shipper to use your IMPORT EXPRESS account number for regular standing authorisation enables a Shipper to send shipments to the same Receiver using an IMPORT EXPRESS account number on a regular basis. The Shipper does not have to wait for individual shipping instructions from the Importer. If you grant a standing authorisation here, it will be recorded in the Manage Authorisations tab (see page 12 for details).PREPARE SHIPMENT INSTRUCTIONSS hipment Details (prepare shipment on Shipper s behalf) In addition to the details above, the Importer has the option to complete the shipment details on the behalf of the Shipper: Select a packaging type, enter pieces and weight as well as a description of the contents.