DHS Remote&Access (AdaptiveAuthentication) …

1 DHS Remote access (Adaptive Authentication) Reference guide 1 DHS Remote access (Adaptive Authentication) Reference guide Version: Harbor- UCLA Oct- 2014 Oct- 2014 Harbor- UCLA Oct- 2014 Harbor- UCLA Feb- 2015 Harbor- UCLA Apr- 2015 Harbor- UCLA Nov- 2015 DHS Remote access (Adaptive Authentication) Reference guide 2 Table of Contents Installation Requirements .. 3 access URL .. 3 Prerequisite Set- up for Mac OS X .. 4 A. Install Java .. 4 B. Prepare Safari browser .. 6 Initial SSL VPN Set- up (Mac OS X).

2 10 Signing into ORCHID (Mac OS X) .. 13 Initial SSL VPN Set- up (Microsoft Windows) .. 18 Signing into ORCHID (Microsoft Windows) .. 21 Appendix A: Citrix Receiver Installation .. 24 Appendix B: Mac OS X Troubleshooting .. 26 Appendix C: Advanced Mac OS X Troubleshooting .. 27 Problem: Do not see Mac- specific links for ORCHID .. 27 Problem: Host Checker does not launch .. 28 Problem: Java Secure Application Manager does not automatically launch .. 30 Problem: PowerChart (or other ORCHID application) will not launch .. 32 Appendix D: Acceptable Antivirus (as of 10/18/2015).

3 34 DHS Remote access (Adaptive Authentication) Reference guide 3 Installation Requirements 1. Operating System: a. Microsoft Windows 7 Professional or Windows 8 b. Mac OS X ( or ) 2. Browser: a. Microsoft Windows: Internet Explorer, Firefox b. Mac OS X: Safari only 3. Java: a. Windows: current version, available at b. Mac OS X: i. current version, available at: =en ii. Apple Java SE 6, available at 4. Citrix Receiver: current version, available at: (see Appendix A for detailed installation instructions) 5. Antivirus software is ** REQUIRED ** (See Appendix C) access URL To access the DHS sslvpn Remote access solution, go to: DHS Remote access (Adaptive Authentication) Reference guide 4 Prerequisite Set- up for Mac OS X A.

4 Install Java 1. Install the current version of Java for Mac OS X. Go to: to download the current version. Open the disk image. You will see an installer package. Double- click on the package to install. You should see the following after installation is completed successfully. DHS Remote access (Adaptive Authentication) Reference guide 5 2. In order to use the SSL VPN service on Mac OS X, you must have Apple Java for OS X 2015- 001 installed. This will install the Oracle Java SE 6 components necessary to remotely access ORCHID.

5 Go to: to download this update. Open the disk image. Double- click on the installer package to install. You should see the following after installation is completed successfully. DHS Remote access (Adaptive Authentication) Reference guide 6 B. Prepare Safari browser 1. In Safari, go to: and then log in using your HOSTED username and password (the e or c number used for email and timecard) 2. When asked to trust the website, click on Trust 3. You must now reset the Java security setting for the site to allow for the SSLVPN Host Checker software to run.

6 At this point, you may get an error message indicating that you are not allowed to sign- in. (Don t panic. It s ok.) DHS Remote access (Adaptive Authentication) Reference guide 7 4. Open Safari Preferences: 5. Click on the Security icon. At the Internet plug- ins section, Make sure that Allow Plug- ins is checked and then click on Website Settings: 6. Find and click on Java in the left column. Then click on the drop down box next to DHS Remote access (Adaptive Authentication) Reference guide 8 7. Change the security setting from Allow to Run in Unsafe Mode (It s ok, really.)

7 Trust us.) 8. You will see a pop- up dialog box asking if you are sure that you trust the website. Click on Trust. DHS Remote access (Adaptive Authentication) Reference guide 9 9. Click on Done. DHS Remote access (Adaptive Authentication) Reference guide 10 Initial SSL VPN Set- up (Mac OS X) 1. Now, log in again using your HOSTED (DHS Active Directory) username and password (the e or c number used for email and timecard systems) 2. If this is the first time you have used the SSL VPN from any device, you will be prompted to enroll in the sslvpn Adaptive Authentication system.

8 You will be led through a series of screens to set up your account. DHS Remote access (Adaptive Authentication) Reference guide 11 3. You will be prompted to set up three challenge questions. 4. Next you will be prompted to set up alternate email notification addresses. Alternate email addresses are important because if you log in from a computer that is not recognized ( you haven t used it for DHS remote access before), then you will receive an email at your defined email addresses with a confirmation code to enter, similar to what banks do.

9 DHS Remote access (Adaptive Authentication) Reference guide 12 5. At the end, you will see a confirmation of the challenge questions and your answers. Click on Finish and you will be ready to use DHS Remote access . DHS Remote access (Adaptive Authentication) Reference guide 13 Signing into ORCHID (Mac OS X) 1. In Safari, go to: and then log in using your HOSTED username and password (the e or c number used for email and timecard) 2. You will then be prompted to answer a challenge question and given the option to Remember this Computer.

10 DHS Remote access (Adaptive Authentication) Reference guide 14 3. The Java- based Host Checker will then run. Host Checker is a Java- based software application that verifies that the computer meets the minimum requirements. A pop- up dialog window should appear indicating that the Host Checker is launching. If you do not see the following pop- up, quit your browser completely (not just closing the tab or window) and re- launch. You may see the following dialog box requesting permission for Java to run depending upon your system settings.