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1 Digital Transformation: Powering the Great Reset JULY 2020 ContentsDigital Transformation: Powering the Great Reset 2 Executive summaryReimagining Digital transformation: leadership perspectivesThe rising urgency of Digital transformation Opportunity 1: Transform business Opportunity 2: Empower stakeholders Opportunity 3: Change systems Conclusion Appendix 1: Executive Working GroupContributorsEndnotes346811121314151 6 2020 World Economic Forum . All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, including photocopying and recording, or by any information storage and retrieval Transformation: Powering the Great Reset 3 Executive summaryDuring COVID-19, we have had to learn how to live differently to learn, work, socialize, shop, worship and collaborate in different ways. And many of us are doing all this virtually. The pandemic is therefore a watershed moment for the Digital transformation of business.

2 The rules for success have changed, and are ever more reliant on harnessing the power of Digital models to create new value and experiences. Digital transformation is not a new endeavour for business, though prior attempts have often failed to realize its full potential. What is new in the wake of COVID-19 is that this is a shared opportunity for leaders. Successful leaders will now seize the opportunity to advance a new trajectory for Digital transformation that aligns with the changing role of business: to be a powerful enabler of long-term value creation for all of its paper explores the increasing yet evolving role and relevance of Digital transformation in business today. It offers an opening frame for a multiyear, cross-industry programme to co-create the new playbooks for executive decision-making and action in a post-pandemic business normal. It presents three opportunities for digitally enabled corporate leadership to support the Great Reset1 of our economies and societies:1.

3 Transform into a Digital business across seven dimensions: new value creation; Digital -at-the-core business models; intelligent and agile operating models; localized and resilient supply chains; real-time decisions at the edge; data-driven investment decisions; and augmented talent2. Empower all stakeholders: employees, consumers, suppliers, partners, government and society 3. Effect systems change through digitally enabled collaboration models that correct market failures In 2020 and beyond, the Accelerating Digital Transformation programme, facilitated by the World Economic Forum , will support conversations and collaborations among the members of a growing community of leaders who are redefining Digital business transformation as an engine of future value for both their organizations and society. COVID-19 has irrevocably changed our World . REUTERS/ALY SONGD igital Transformation: Powering the Great Reset 4 Reimagining Digital transformation: leadership perspectives Accelerated by the global pandemic, we are entering the next wave of Digital transformation an Age of Insight.

4 We must leverage technology to discover insights that elevate the greater well-being of every human on this Neri President and Chief Executive Officer, Hewlett Packard Enterprise (Chair, Digital Transformation CEO Champions Group) The pandemic has accelerated the mobile, Digital World that we re entering. Our work is to ensure that we guide the technology revolution in ways that are ethical and responsible. Trust will be the key to the Klasko Chief Executive Officer, Jefferson Health (Co-Chair, Stewardship Board on Digital Economy) By embracing informatics, analytics and AI, we can use the COVID crisis to quickly reimagine healthcare, to give people improved access to affordable and quality care, with a much better experience and higher van Houten Chief Executive Officer, Royal Philips The COVID crisis highlighted the criticality of Digital transformation of business, industry and society. Responsible leaders will take the opportunity now to drive a long- term R hl Chief Executive Officer, Kl ckner 2020 begins the decade of delivery for the promise of technology.

5 Digital transformation is a powerful enabler of the great reset, to generate sustainable value and shared Sweet Chief Executive Officer, Accenture The year 2020 challenged us to completely rethink our enterprise growth strategies and the global economy at large. Digital transformation can ensure this change is sustainable and Vijayakumar Chief Executive Officer, HCL Technologies (Chair, Information Technology Industry Community) Digital Transformation: Powering the Great Reset 5 Digital business and operating models can effect a step-change in financial inclusion and service delivery to millions in markets such as Africa. We must act on the opportunity Lucas-Bull Chairman, Absa Group Connectivity has proven to be the lifeblood of our economies and societies and will be equally critical for Digital transformation of industries as we move into the new Ramos Chief Executive Officer, Millicom International Cellular (Chair, Digital Communications Industry Community) COVID-19 has created a window of opportunity for technological leapfrogging.

6 Our ability to recharge the economy and create jobs is largely dependent on concerted efforts to accelerate Digital transformation, especially within Jafar Chief Executive Officer, Crescent Enterprises The World is becoming rapidly digitally driven. It has never been more critical for us to embrace these technologies to empower customers, transform business and create Sun Jie Chief Executive Officer, Group COVID-19 is entirely and irreversibly changing our lives and work. Harnessing the power of Digital transformation, business leaders should make the World more sustainable by building trust in society through human-centric Tokita Chief Executive Officer, Fujitsu Limited These unusual times are permanently changing the way we work, learn, connect, worship and live. I firmly believe it is within our power to transform the turmoil of this challenging time into a recovery that creates opportunity for those who need it Gelsinger Chief Executive Officer, VMWare The pandemic has altered the simple acts of hospitality that are the foundations of business and society.

7 Digital transformations must enhance human connection, anticipating the day we will all be together Linnartz Group President, Marriott International The Great Reset is vital to modernizing capitalism. Digital transformation, together with chief executive officer leadership and deployment of 2% of corporate profits over the next 10 years, can eliminate banking, healthcare, education, broadband and food deserts in minority communities and grow our economies by trillions of F Smith Chairman and Chief Executive Officer, Vista Equity Partners Digital Transformation: Powering the Great Reset 6 The rising urgency of Digital transformation For consumers, employees and partners, the shift in behaviour has been swift and dramatic. Since the onset of the COVID-19 crisis, internet usage has risen by 70%,2 the use of communication apps has doubled,3 and some video streaming services have seen daily usage rise Never have we been so aware of our dependence on Digital models, and we are not going back.

8 With the power of Digital technology so very visible, leading companies must now use technology to transform business itself to deliver for a broader set of World goes Digital 146% year-on-year growth in April 2020 in online retail orders in North America6 The Digital dividend is Digital natives and companies that started early on their Digital transformation journeys have often better withstood the current crisis and adapted faster to new human and societal needs. Even before COVID-19 hit, Digital leaders were seeing twice the revenue growth of laggards, a trend expected to Some 47% of incumbent companies who pivoted to competing in new Digital ways have achieved organic growth greater than 10% over the past three years. Only 30% of traditional incumbents have done the the Digital divide is gapingWhen COVID-19 hit, many disadvantaged communities, lower-paid workers and small businesses lacked the resources or capabilities to adjust to this new, more digitally demanding World .

9 Job displacements caused by automation and the growing skills gap have heightened difficulties. Small businesses, which constitute 40 60% of national economies globally, have often had to confront limited access to Digital connectivity or remote work, great reliance on cash-based transactions and massive demand uncertainties caused by shifting consumer behaviour. Digital laggards missed out on 15% in foregone revenues in 2018, which could grow to 46% of annual revenue in 20231545% of households globally do not have access to the internet, and only 19% have access in the least developed countries1620182023 More than 25% of consumers use mobile devices for purchases at least once a week722% growth in global venture capital investment in EdTech companies in the first quarter of 20208 China s online education market is expected to more than triple to $ billion in 2023 from 20199160% expected increase in frequency of Digital purchases, as reported by global consumers1048% of employees will likely work remotely at least part time post-COVID versus 30% pre-COVID1120% expected annual growth in telemedicine through 2020 202412 Digital Transformation: Powering the Great Reset 7 Time to shift gears.

10 Add purpose to Digital transformation Among the many trends that COVID-19 has accelerated, two stand out: Calls are rising for companies to lead in addressing societal challenges, and the marketplace is indicating that companies must adopt Digital business models at their core to compete. Before COVID-19 hit, the business landscape was already becoming more competitive and volatile. In the mid-20th century, the average Fortune 500 company lasted 75 years. Today, that average is 15 years, thanks to technology Digital leaders are rewriting the rules of competition, putting more companies survival at risk, while the pandemic adds further disruption and accentuates calls for a Great Reset of our economies and societies. The time has come for companies to combine the two agendas they must use Digital business models and Fourth Industrial Revolution technologies to transform their businesses and lead systems change at scale. Many are already advancing on this path.