dnata Airport Operations dnata

1 Train with Airport Operationsdnata Training - Business Box 522 Dubai International Airport ,Dubai, UAETel: (+971 4) 216 3609 Fax: (+971 4) 282 2012 dnata Training. All rights reserved. No part of this document may be reproduced, stored in a retrieval system or transmitted in any form or by any means electronic, mechanical, recording or otherwise without prior permission of the copyright to exceed expectations, our specialised training modules focus on niche areas of the industry, including ground support equipment, aircraft servicing and aircraft appearance. Cargo and warehouse equipment, ramp training, dispatch training, basic driving skills, English language training and functional training are also provided.

2 All our courses comply with IATA and are benchmarked against ISAGO standards, making them the ideal training grounds for success in the aviation training materials are designed using accelerated learning techniques with a combination of classroom, e-learning and on-the-job training, giving learners a real world experience of the industry. Our facilities include separate areas with different types of static mock-up simulations for ground support equipment and practical training. A new generation Aircraft Pushback Simulator has been installed at our training centre to add to the world-class dnata training experience. Investing in the right training programmes can reap benefits far greater than one can expect.

3 At dnata Training, we have been helping our clients and partners surpass globally required standards of efficiency for more than two decades now. As one of the leading ground handling training providers in the region and across the world, our expertise covers an extensive internal client base including dnata Airport Operations , Emirates Engineering, Sky Cargo, dnata Cargo Operations and several external clients in the global aviation Training s key strengths lie in the areas of: Performing Training Needs Analysis Providing innovative and flexible learning solutions Designing of Training and Assessment Manuals to Australian Aviation Standards Evaluation of training Assessing transfer of learning and application on the job Recording of Training activities using Oracle Learning Management system Developing potential on-job trainers and work place coachesProviding customised courses in the areas of Ground Support Equipment, Aircraft Servicing, Aircraft Appearance, Cargo and Warehouse Equipment, Ramp Training, Dispatch Training, Basic Driving Skills.

4 English Language Training and Functional dnata TrainingWhat we do2 CONTENTS3 AIRSIDE SAFETY BASIC DRIVING SKILLSBASIC TRAINING SKILLSAIRSIDE SAFETY5 Ramp Safety InductionBASIC DRIVING SKILLS 7 Airport Driving Permit (ADP)BASIC TRAINING SKILLS8 On Job Training Course9 Curriculum Design and DevelopmentGROUND SUPPORT EQUIPMENT - AIRCRAFT HANDLING & LOADING12 Rapid Delivery Vehicle13 Mobile Conveyor Belt14 Cargo Transporter15 Container Lifting Transporter16 Lower Deck Loader17 Main Deck Loader19 Passenger Steps20 Aerobridge Operation21 AmbuliftGROUND SUPPORT EQUIPMENT - AIRCRAFT SERVICING25 Small Tow Tractor26 Big Tow Tractor27 Ground Power Unit (Mobile)28 Ground Power Unit (Terminal) 29 Air Condition Unit 31 Pre-Conditioned Air (Terminal) 32 Air Start Unit 33 Aircraft Toilet Servicing34 Aerial Work Platform35 Aircraft Potable Water Servicing 36 Towable Maintenance Ladder 37 Aircraft Tail SteadyGROUND SUPPORT EQUIPMENT - AIRCRAFT MOVEMENT41 Conventional Pushback Tractor42 Towbarless Pushback TractorAIRCRAFT ARRIVAL & DEPARTURE 44 Aircraft Wheel Chocking45 Ground Support Equipment Marshalling46 Safety Cone Placement (Aircraft)

5 47 Ground to Cockpit CommunicationAIRCRAFT APPEARANCE51 Aircraft Cleaning Operation52 Aircraft Appearance Team Leader53 Aircraft Appearance Supervisor54 Aircraft Interior Storekeeping55 Aircraft Exterior Washing56 Aircraft Polishing57 Aircraft Washing Unit Operation58 Carpet Cleaning Unit Operation59 Water Bowser (Aircraft External Wash)CARGO AND WAREHOUSE63 Forklift Operation64 Floor Transfer Vehicle65 Slave Pallet Mover67 Electric Floor TruckRAMP AND GROUND DISPATCH71 Ramp Operations Team Leader73 Aircraft Turnaround CoordinatorELT - ENGLISH LANGUAGE TRAINING 76 English Language Skills - Level 3 (Pre-Intermediate)77 English Language Skills - Level 4 (Intermediate)78 English Language Skills - Level 5 (Upper Intermediate)Contents55 AIRSIDE SAFETY44 Delivery MethodThe delivery methods include e-learning and classroom AudienceIndividuals who are involved in all ground handling Operations and ramp areas would benefit from attending this individuals nominated are expected to have basic written and verbal English language skills.

6 Knowledge of an Airport environment would be an Size: Minimum 6 - Maximum 12 Duration: 2 days - 14 hoursProgramme AimThe aim of this course is to provide basic knowledge on how to safely perform functions on the ObjectivesWhat will you learn? At the end of this course, you will be able to: Describe the layout and facilities of an Airport environment Outline personal safety and behaviour Identify the potential hazards when working near an aircraft Identify hazards and preventive measures when working within the Equipment Restraint Area (ERA) Outline safe practices when working on the rampProgramme OutlineWhat will it cover? The topics will include: Classroom training - Airport layout and facilities - Types of aircraft and the hazards on ground operation - Personal safety and behaviour - Equipment Restraint Area (ERA) hazards and measures - Safe work practices - Dangerous goods identification - Live taxi-way crossing awareness Theory testAirport Ramp Safety has always been a top priority and has been given much attention in reports and newspapers by a number of airlines and Airport authorities.

7 In spite of this, damage to aircraft, ground equipment and injury to personnel continue to occur during ramp Operations . Therefore, it is of utmost importance that safety awareness is provided regularly to reduce accidents and Safety InductionCourse Code: AST00177 BASIC DRIVING SKILLSD elivery MethodThe delivery methods include e-learning, classroom training along with practical driving in an airside AudienceIndividuals who are expected to drive in airside areas and near the aircraft as part of their normal function will find this course individuals nominated are expected to hold a valid light vehicle driving license in the operating country. Knowledge of Ramp Safety awareness is Size: Minimum 4 - Maximum 10 Duration: 1 day - 7 hoursProgramme AimThe aim of this course is to provide individuals with the essential knowledge and skills to drive airside.

8 Programme ObjectivesWhat will you learn? At the end of this course, you will be able to: List the mandatory pre-driving checks and the standard driver behaviour in accordance with Airside Safety Regulations List the safe driving rules and regulations during normal weather conditions and during low visibility Operations Describe the course of action in the event of vehicle breakdown and emergency List the precautionary measures while parking a vehicleProgramme OutlineWhat will it cover? The topics will include: Classroom training - Responsibilities of the Airport Driving Permit (ADP) holder - Airside safety regulations - Driving rules - normal weather conditions - Driving rules - low visibility conditions - Mandatory pre-driving checks - Driver s safety and behaviour - Vehicle breakdown and emergencies - Safety measures while parking Theory and practical testCourse Code: ADT001 Airport Driving Permit (ADP)The cost of an airside driving accident can be devastating in terms of personal injury, loss of life, aircraft and equipment damage and not to mention the financial loss.

9 Therefore, it is imperative that a driver s manoeuvring and driving on the airside is done with the utmost care to ensure safe driving behaviours and MethodThe delivery methods include classroom training using role plays, simulations and AudienceIndividuals who are aspiring to become an on-the-job trainer or workplace coach would benefit from this individuals nominated are expected to have basic written and verbal English language skills. Presentation, communication and interpersonal skills would be an Size: Minimum 4 - Maximum 6 Duration: 3 days - 21 hoursProgramme AimThe aim of this course is to provide individuals with the skills and knowledge required to conduct On Job Training for individuals or smaller groups.

10 Programme ObjectivesWhat will you learn? At the end of this course, you will be able to: Identify what makes an effective trainer Differentiate an Instructor from a Facilitator Identify learning styles and needs Classify different delivery techniques Use interpersonal skills between people Manage group dynamics in a workplaceProgramme OutlineWhat will it cover? The topics will include: Stages of on-the-job training Organise instructions and demonstrations Multi-sensory learning Learning cycle Adult learning principles Delivery plans DEDICT Model Questioning skills Delivery techniquesBASIC TRAINING SKILLSC ourse Code: FT001On Job Training CourseAs the name implies, On Job Training is identified as the most effective way of training because it is cost effective and builds the trainees confidence as they are trained in their own working environment.