Doing Our Best

1 Doing Our Best | The Baptist Health Way The Baptist Health Way defines our corporate culture. It is the core of everything we do, the glue that holds us together. It begins with our mission and a promise to always put the patient first. The Baptist Health Way also focuses on the importance of our people, patient care quality and safety, and honesty and integrity. It's continually reaching and stretching for the best, ensuring that this is the best place to be your best. Embracing The Baptist Health Way means creating a positive atmosphere for our coworkers, our patients, and their friends and family. It means being a contributor and a participant in achieving the highest quality standards. It's how you can help build the future for our organization and yourself.

2 Welcome to Baptist Health South Florida We are pleased to have you as part of our family! Baptist Health is truly the best place to be your best. As an employee you will work in a great environment that will continuously challenge you to reach your full potential. You have joined an outstanding healthcare provider that enjoys an international reputation for achieving some of the best patient satisfaction and clinical outcomes in the industry. A driving force behind our success is our corporate culture known as The Baptist Health Way, which is focused on delivering an inspiring and rewarding employee experience. People are the defining characteristic of our culture and we recognize that your skill, dedication and compassion are the foundation of our organization.

3 Your contributions will play a vital role in our continued success and reputation for high quality care. Therefore, your overall success is important to us, which is why we offer you many opportunities for professional development, personal satisfaction, and work/life balance. Please familiarize yourself with the content of this employee handbook. Naturally, it can't cover all the details of your employment experience, but it does give you a general overview of what you can expect as a Baptist Health South Florida team member. I hope you enjoy an enriching and fulfilling career with us. Again, welcome to the Baptist Health family. Sincerely, Adriene McCoy Corporate Vice President and Chief Human Resources Officer No Solicitation/No Distribution on 1 | Welcome to Baptist Health South Florida Baptist Health Premises Policy The Purpose and Benefit of this Handbook 3 | Stability The Purpose of the Pineapple Symbol Baptist Health University Our Mission Job Postings and Transfers Our Guiding Principle 4 | Compensation Our Vision How We Determine Your Pay Our Values Payday Maintaining the Baptist Health Culture Paycheck Equal Employment Opportunity Payroll Deductions Introductory Period of Employment Hours of Work Employment at Will Uninterrupted Meal Breaks What You Can Expect From Baptist Health Performance Evaluation What Baptist

4 Health Expects From You 5 | Employee Benefits Service Excellence Standards Pineapple Perks Core Competency Model Wellness Advantage 2 | Respect Paid Time Off Policy Prohibiting Harassment and Discrimination Leave of Absence Accommodations for Applicants and Employees with Disabilities Financial Benefits and Assistance Performance Expectations Family-friendly Benefits Employee Conduct LifeWorks Employee Assistance Program Employee Attendance Tuition Assistance Corrective Action: Non-management Employees 6 | Additional Information Preventing Workplace Violence Identification Badge Resolution of Grievances News Media Inquiries Drug-Free Workplace Employee Self Service (ESS). Unauthorized Release of Confidential Information 7 | Addendum Social Media Policy Frequently Used Acronyms Dress Code Policy Welcome to 1 Baptist Health South Florida 1 | Welcome to Baptist Health South Florida The Purpose and Benefit of this Handbook The Purpose of the Pineapple Symbol Our Mission Our Guiding Principle Our Vision Our Values Maintaining the Baptist Health Culture Equal Employment Opportunity Introductory Period of Employment Employment at Will What You Can Expect From Baptist Health What Baptist Health Expects From You Service Excellence Standards Core Competency Model 1 | Welcome to Baptist Health South Florida The Purpose and Benefit of this Handbook This handbook has been

5 Prepared to inform you about Baptist Health's history, philosophy, employment practices and policies, the benefits provided to you as a valued employee and the conduct expected from you. We ask that you read this handbook carefully, and refer to it whenever questions arise. No employee handbook can ever answer every question, nor would we want to restrict the normal flow of questions and answers. It is through person-to-person conversations that we can better know each other, express our views and work together in a collaborative relationship. Therefore, please don't hesitate to ask questions. Your manager will gladly answer them. Policies and procedures are subject to change at the discretion of Baptist Health to reflect changing business conditions.

6 You can find updated Human Resources policies, as well as other policies, on Baptist Health's intranet page under Policy Administration Management. 1 | Welcome to Baptist Health South Florida The Purpose of the Pineapple Symbol The pineapple became a symbol of hospitality in Europe during the Italian Renaissance period. American inn-keepers later adopted the European custom of putting pineapples on their doors, and visitors to these inns found themselves in friendly and comfortable surroundings. The pineapple is the symbol of Baptist Health's hospitality and commitment to service excellence. 1 | Welcome to Baptist Health South Florida Our Mission The mission of Baptist Health is to improve the health and well-being of individuals, and to promote the sanctity and preservation of life in the communities we serve.

7 Baptist Health is a faith-based organization guided by the spirit of Jesus Christ and the Judeo-Christian ethic. We are committed to maintaining the highest standards of clinical and service excellence, rooted in the utmost integrity and moral practice. Consistent with its spiritual foundation, Baptist Health is dedicated to providing high-quality, cost-effective, compassionate healthcare services to all, regardless of religion, creed, race or national origin, including, as permitted by its resources, charity care to those in need. Our Guiding Principle Through our compassionate healthcare services, we seek to reveal the healing presence of God. Our Vision Baptist Health will be the preeminent healthcare provider in the communities we serve - the organization that people instinctively turn to for their healthcare needs.

8 Baptist Health will offer a broad range of clinical services that are evidence based and compassionately provided to ensure patient safety, superior clinical outcomes and the highest levels of satisfaction with a patient- and family-centered focus. Baptist Health will be a national and international leader in healthcare innovation. 1 | Welcome to Baptist Health South Florida Our Values People | Our greatest asset: our employees, physicians, Board members and volunteers Compassion | For those we serve Excellence | In all we do: customer service, patient care, relationships and organizational performance Integrity and Transparency | In all our actions and decisions Belief | In our faith-based heritage and mission Stewardship | To manage resources prudently and ethically to ensure the future ability to fulfill our mission.

9 Maintaining the Baptist Health Culture Baptist Health is proud to be union-free. Our policies and programs are designed to meet the needs of our employees by providing a positive environment where each employee enjoys maximum opportunity for open communication, conflict resolution and job satisfaction. We believe that our employees, patients, community and organization are best served when we deal directly with our employees rather than through a third party. (See BHSF-HR Policy #5800, A Word About Unions). 1 | Welcome to Baptist Health South Florida Equal Employment Opportunity Baptist Health is an Equal Employment Opportunity employer. Baptist Health prohibits any form of unlawful harassment or discrimination against applicants for employment or employees on the basis of race, color, religion, ancestry, sex, gender identity, gender expression, pregnancy, national origin, age, marital status, familial status, military/veteran status, disability status, genetic information with respect to the applicant or employee, sexual orientation, or any other classification/characteristic protected by applicable federal, state or local law.

10 This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, corrective action, termination, layoff, recall, transfer, leaves of absence, compensation and training. (See BHSF-HR Policy #5050 Equal Employment Opportunity). Introductory Period of Employment The first 90 days of all newly hired and rehired Baptist Health South Florida employees shall be an Introductory Period of Employment. This period of time is an opportunity for the new or rehired employee to adjust to his/her new position. It is also an opportunity for his/her leader to observe and evaluate the employee's work performance and determine the suitability of the individual for continued employment with Baptist Health.