Driver and Vehicle Standards Agency business plan, 2022 to …

1 DVSA business plan, 2022 to 2023. Driver and Vehicle Standards Agency business plan 2022 to 2023. 1. DVSA business plan, 2022 to 2023. Crown copyright 2022. This publication is licensed under the terms of the Open Government Licence except where otherwise stated. To view this licence, visit Where we have identified any third party copyright information you will need to obtain permission from the copyright holders concerned. 2. DVSA business plan, 2022 to 2023. Contents Non-executive Chair and Chief Executives' foreword 5. Who we are and what we do 8. How the Agency is changing 13. Helping you through a lifetime of safe driving 14. Helping you keep your Vehicle safe to drive 18. Protecting you from unsafe drivers and vehicles 22.

2 Strategic enablers 24. Our customers 24. Our people 28. Our data, technology and innovation 31. Our support for new transport technologies 33. Our environmental sustainability 34. Our finances and efficiency 35. Plans for 2022 to 2023 38. Annex A 44. 3. DVSA business plan, 2022 to 2023. Foreword 4. DVSA business plan, 2022 to 2023. Non-executive Chair and Chief Executives' foreword The Driver and Vehicle Standards Agency (DVSA) has risen impressively to the challenges posed by the coronavirus (COVID-19) pandemic, and we've been proud to lead an Agency that has worked tirelessly to deliver services to our customers. All our colleagues deserve credit for introduced new legislation to allow the role they have played.

3 Together delegated driving examiners at the with our partners, we've kept Britain 3 emergency services and the moving, ensuring that critical services Ministry of Defence to be able to continue to operate. carry out driving tests for one another Working with the Department for Transport (DfT) to support industry, supported the industry in setting up this year we: the National Council for Accredited Trailer Training to oversee streamlined the testing process, voluntary training for motorists who increasing the number of weekly wish to tow for business or leisure heavy goods Vehicle (HGV) tests available by 90%, including And among other measures we have: providing tests for up to 11,000 new drivers through government funded consulted on driving tests , seeking HGV Skills Bootcamps views on ideas to improve availability and processes listened to industry leaders who have told us about the issues HGV been working with industry to drivers faced with compulsory manage Vehicle MOT demand ongoing training arrangements - we peaks for light and heavy vehicles have started to review this to and implement the support the road haulage sector recommendations of the Heavy and encourage even more people Vehicle Testing review to return to the profession 5.

4 DVSA business plan, 2022 to 2023. worked with National Highways and We're on track to recover our Driver DfT to review the rules in The testing services for our customers this Highway Code to improve safety for year. pedestrians, particularly children, older adults and disabled people, Moving Britain forward cyclists and horse riders Technology will drive radical changes prepared for the changes to the UK in transport and a priority for the Vehicle operator licensing regime Agency this year is to consult on and which come into force in May 2022 share our 10-year vision and 3-year following the conclusion of the UK- strategic action plan. These will set out EU negotiations and the signing of our ambitions for moving Britain the Trade and Cooperation forward into the next decade.

5 Agreement (TCA). This business plan sets out our met the Government Fleet priorities for recovery and our major Commitment for 25% of our car projects for 2022 to 2023. It fleet to be ultra-low emission communicates how the Agency is vehicles (ULEV) by 31 December changing to make sure we establish 2022 the right foundations for our future. continued our vital roadside and During this coming year, we will build other enforcement checks to keep on the work already in place to roads, safe, using intelligence to develop a stronger customer and target the serious and serially non- service focus within our culture. And compliant we'll continue to build on our work with partners towards an integrated While challenges remain, particularly approach to safer and more for our Driver services, we have made sustainable roads.

6 Significant progress over the last year. Nick Bitel Loveday Ryder DVSA Non-Executive Chair DVSA Chief Executive 6. DVSA business plan, 2022 to 2023. Who we are and what we do 7. DVSA business plan, 2022 to 2023. Who we are and what we do DVSA is an executive Agency , sponsored by the Department for Transport. We employ around 4,600 people across Great Britain to help you stay safe. The Agency 's Risk Management Our governance Framework and Risk Appetite Our Chief Executive, Loveday Ryder Statements are reviewed and leads the Agency with the support of refreshed on an annual basis by the DVSA directing board, committees directing board. This assessment will and groups. be reviewed taking account of COVID- 19 recovery to provide effective risk The Agency 's governance management to deliver government arrangements reflect best practice and policies.

7 Give confidence we use our resources efficiently, embedding and using The Agency is subject to internal and functional Standards to support external audits, which ensure that our continuous improvement within the processes and procedures are robust. Agency and to meet our strategic priorities. Regular assurance, good governance and efficiency are central to the government's public bodies Management and transformation programme. For DVSA, control of our risks this means we are expecting a Cabinet Office Tailored Review this Risk management is an integral part of year, which follows a recent Review of the Agency 's work, from how we the Traffic Commissioner function. We manage our programmes, services, will work with DfT and the review team and our finances, to how we develop to support this process and implement our policies and work with the DfT any recommendations.

8 Family. 8. DVSA business plan, 2022 to 2023. Our purpose is to help you stay safe on Britain's roads. Our aim is to improve road safety, customer experience and value for money 9. DVSA business plan, 2022 to 2023. We help you stay safe on Great Britain's roads by: helping you through a lifetime of safe driving helping you keep your Vehicle safe to drive protecting you from unsafe drivers and vehicles carrying out roadside checks on Responsibilities commercial drivers and We carry out driving tests , approve vehicles to make sure they people to be driving instructors and follow safety rules and keep MOT testers, carry out tests to make their vehicles safe to drive sure lorries and buses are safe to drive, carry out roadside checks on monitoring recalls of vehicles, drivers and vehicles, and monitor parts and accessories to make Vehicle recalls.

9 Sure that manufacturers fix problems quickly We're responsible for: approving training courses for carrying out theory tests and qualified drivers, such as Driver driving tests for people who Certificate of Professional want to drive cars, motorcycles, Competence courses for lorry, lorries, buses and coaches, and bus and coach drivers, and specialist vehicles drink-drive rehabilitation courses approving people to be driving instructors and motorcycle supporting the Traffic trainers, and making sure they Commissioners for Great provide good-quality training Britain and the Northern Ireland transport regulator to licence approving people to be MOT. and monitor companies who testers, approving the centres operate lorries, buses and they work in, and testing lorries, coaches, and to register local buses and coaches ourselves bus services 10.

10 DVSA business plan, 2022 to 2023. A summary of our services Theory tests driving tests driving instructor registration HGV and bus off-road MOT centre approval Heavy Vehicle MOTs exercises test assurance MOT history and reminders Individual Vehicle Approval Commercial Vehicle checks Drivers' hours checks Vehicle market surveillance Customer service centres 11. DVSA business plan, 2022 to 2023. How the Agency is changing 12. DVSA business plan, 2022 to 2023. How the Agency is changing We have big challenges and opportunities ahead. As we build back better from COVID-19, we need to meet our customers'. increased expectations, and harness technology, innovation and new ways of working. We'll help the UK to lead the world in zero carbon and self- driving vehicles, which will increasingly be used to transport people and goods in safety and comfort.