Transcription of E-Commerce Routing Guide - TJX Logistics - Login
1 E-Commerce Routing Guide The following shipping instructions apply only to TJX E-Commerce orders; all other domestic orders for the TJX USA Divisions should be processed in accordance to the TJX Routing Guide . Please note this does not apply to Import Orders shipping from outside of the United States ALL TJX E-Commerce Purchase Orders originating in the United States are to be routed using our E- Routing site found on Please note these instructions supersede any instructions previously received. Unless directed otherwise, all shipments will be shipped to the following: TJX E-Commerce Distribution Center #899 Memphis Oaks - Bldg. 33860 E. Holmes Road, Ste 101 Memphis, TN 38141 If, at any time, you experience an issue or have a question please call TJX Logistics Customer Service Team at 1-800-333-1510. Below are some anticipated questions Frequently Asked Question Answer How Do I know if I have an E-Commerce Order?
2 E-Commerce Orders are TJ Maxx Orders that begin with 92###### for DC 899 in Memphis. Please note some Early E-Commerce PO s were written as TJ Maxx DC 893 and begin with a 30 with a specific Department # of 94. When in doubt please call 1-800-333-1510 for confirmation My warehouse is in the TJX Commercial Zone and I normally deliver to or schedule pickup with your consolidator, do I still do this? No, you will be shipping direct to the Memphis DC, unless specifically directed to on the shipping instructions you receive from TJX Logistics . TJX Routing Guide Says Shipments of 10 Cartons or less and less than 200 lbs are to be shipped prepaid by the vendor direct to the DC. Does this still apply? No, all shipments regardless of size are to be E-Routed on TJX will issue shipping instructions / authorization to ship and freight costs will be paid by TJX when using a TJX preferred carrier.
3 I am shipping Fine Jewelry (Dept 18) and I currently do not E-Route and ship direct with FedEx with Third Party Billing to TJX. Am I required to E-Route? No; please follow the Dept 18 / Fine Jewelry as you would for TJMaxx or Marshalls When do I E-Route my Orders? Orders should be routed 2 Business Days before you are ready to ship. How long does it take TJX Logistics to provide shipping instructions/authorization to ship? E-Commerce orders will be assigned at least 48 hours prior to Consolidator Cancel Date or within 48 hours or Vendor Routing Date, whichever is later. Who do I call if I have questions? TJX Logistics Customer Service, Monday-Friday, between the hours of 9:00AM and 7:00 PM Eastern Time, at 1-800-333-1510
